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I am regular customer in Qoo10. I often buy things from them and went well until 1 seller never deliver my item but they marked it as 'delivered' for all of my items. I really hope that the CS could help me. But sorry that is for now is only hope. I tried to contact...
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I HAVE WON GIFT CARD THROUGH THEIR MAMAMON GAME AND AFTER I WON SEVERAL GIFT CARDS, I WAS NOT ADVISED HOW TO USE THEM AND IT TOOK ME SOME TIME TO UNDERSTAND THE SYSTEM AFTER ENQUIRING FOR A WHILE.WORST OF ALL, I WAS NOT TOLD THAT THE GIFT CARD HAVE EXPIRY DATE AND...
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1.0
I didn't like
  • Unfair treatment to customers
  • Poor customer service
  • Poor domestic and international shipping
#1016954
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Qoo10 - Lousy customer service
I placed an order, tried contacting the seller for 3 times about delivery but no reply. Wanted to order from other seller only found out that this seller has 2 different listings for the same phone. One showing silver colour avail, one no. I tried enter a new order at...
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Anonymous

Anonymous Their CS is very lousy and bad kost important thing is they are very very rude

1.9
I didn't like
  • Lousy
#1015246
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Short Review for December 02, 2016

#965857
Qoo10 - Simple Review #1480717522
1 of 1
I ordered 2 accessory watches on Nov 14, its almost 3 weeks still doesnt arrive yet!
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Qoo10 Online Order 189914835 Review

#938249
I'm very disappointed with this shoponlinelah.com. When you sell a product u should know ur product and have the product and u are wasting my precious time just for your convenient to take back the item .....
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176579742 Review

#871117
Poor customer services I talk 24 june 2016 time 1525 customer service officer syrra behave very bad need to punish
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QOO10 Online Order Review

#813495
Up until this very moment, this item has not been delivered. No follow up delivery DESPITE all the request made to redeliver and to contact the customer for arrangement. The seller DIDNT do anything about it. Order number 160595519.
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Had a really bad experience on qoo10 Singapore. Used a $50 off cart purchase for 3 items at $300. One of the sellers cancelled the item and qoo10 only refunded me $50 dollars, when the item price is $100. I find it unacceptable. I only bought the items because there is...
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1.0
#990771
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Seller provide an old used tracking number then claimed to have shipped out my item. I called the customer service and told them i had tracked on singpost site and even called singpost regarding this tracking number which said delivered on a date way before i even...
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1.2
I didn't like
  • Customer service
#984119
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I am extremely dissatisfied with service provided by Qxpress. My parcel was picked up on 6th December 2016 and there has been no update on the whereabouts of this parcel ever since. A phone call was made on 9th Dec to enquire about this parcel and I was told by Yati...
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1.4
#972164
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Purchased a phone from a seller via Qoo10. The phone under six months guarantee - is totally filled with malware and when I complained to the seller, he promised to flash the ROM. But he is not serious. Just make reply there for other customers to think he is a good...
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Anonymous

Anonymous Yes even for cheap products no protection at all. They have very bad reputation in term of customer service. Very very very rude.

I bought items from different sellers amounting to over $100 and used my $10 VIP cart discount coupon to offset my purchase. I subsequently received an email from Qoo10 to inform that 2 of the items I purchased were out of stock. But the amount refunded was lesser than...
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MEXI  at qoo10.  AVOID THIS SHOP
MEXI  at qoo10.  AVOID THIS SHOP
This shop sends defective garments out and then expect you to pay the shipping back for exchange or refund. I ordered four pieces, two of which are clearly unwearable. Rose coloured jacket is so badly sewed that anyone who looks at it knows it is factory rejected...
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1.0
Product
#948843
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I called in to complain about two items cancellation, the reason for me to cancel is because of late delivery. It has been more than 3 weeks with no reply from the seller. I talked nicely but the two customer service personnel from Qoo10 yelled at me. I have also sent...
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1.2
I didn't like
  • Poor customer service
  • Cheating of customers
  • Poor domestic and international shipping
#940516
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