Qingdao Tianfengyuan Arts and Crafts Co., Ltd. SCAMMERS!
This company is filled with thieves! Prior to my first complaint, I order 5 (different) mannequins from this company. It was my belief that they could not mess up an order of mannequins since all you have to do is pack the one from my picture. (Was I ever wrong!) I received two sets of identical mannequins and another one that was damaged! Keep in mind that I ordered 5 different mannequins and when I brought this to Amy's attention she said she is not doing anything about it. This is really great service after I paid the money to her! I started talking to Bonnie about the issue since she was going behind Amy's back to get me to order from her. I showed her the pictures and it was clear that I did not get what I ordered and the other one was severely damaged; she said that they were nice and I should keep them! As a paying customer, I thought I had the right to decide what I felt was nice...I paid 50USD for 5 mannequins, more like 2 and 1 damaged + 100USD for the shipping. This company will do anything to get your $. Again, back to my point from the previous comment, if you make a mistake on an order should you not correct it? If they did not have the models that I have selected, I should have been advised and let me decide if I want to purchase another model. The models should not have been selected for me. If you purchase curly hair but instead receive straight hair, is it okay for the supplier to say just keep it because it's nice hair enough though that is not what you ordered? That is considered theft! As for the damaged mannequin, it makes common sense to add more protection to the one positioned on the bottom. To my surprise the was the one with the least protection which is why it was damaged! These workers are careless and do not know what they are doing. Take it from me, do not waste your time with them because they do not own up to their mistakes and even worse you can never get a hold of the manager. Just think, if they can mess up on such small orders, what will they do on the bigger ones. Are you willing to throw away a large investment? (Any investment is too much to lose!) If you pay for a product, that is what you should get. I have pictures to prove how incompetent they are. STAY AWAY FROM THIS COMPANY!
BEWARE of Qingdao Tianfengyuan Arts and Crafts Co. #2
Amy Zhou, a representative that I have been dealing with at this company, has tried to justified her action by stating that she should not remake the samples (that I paid for) because the shipping cost would be too much. Is that right? Is this just a practice in China? Out of the three lace wigs that I have purchased I informed her that I had cut one to see if I could try to make it work but the construction was horrible and I could not! But since I had cut it I understood that I could not send that one back but I said I would send back the other two which she initially agreed to and then changed her mind and said it was not worth it for her to replace the wigs and pay the shipping cost even though a mistake was clearly made. This situation is ironic because Chinese companies say that they want to establish long business relationships, but when I told her that none all of the samples could be worn, she denied it instead of taking corrective actions. Amy did not even know how to make an invoice -I had to tell her how to make one. This should have been my first indication that she was an amateur and did not know what she was doing. I was clear on the specification and still she managed to mess it up. As a professional if you are unsure about any aspect in the process, you should ask for clarification and not assume. This way products can be produce as per requirements to ensure customer satisfaction. From the samples that I have received, it is more than obvious that they do not pay attention to detail which is extremely important in this competitive market. We are all human and make mistakes, but the individuals that have proven to have a good character can admit when they have made a mistake and do all they can to correct it. This is also a good business practice! The way this matter has been handled is wrong and I'm sure no buyer would like to be treated this way so I'm just looking out for the common good of all buyers.
BEWARE of Qingdao Tianfengyuan Arts and Crafts Co., Ltd.
This company appears to be professional but they have POOR PRODUCTS and WORSE CUSTOMER SERVICE. They don't make the products as promised and they will not try to correct the situation and own up to their mistake. If you don't want to lose money and if you are looking to get an equal value for the price you are paying then I urge you not to do business with this company. There are so many hair suppliers that deliver exactly what you paid for but this company is not one of them. They conduct themselves like little amateurs, they don't stop contacting you until they get your money, and once they do they mess up your order and then ignore your complaint. WHAT A BUNCH THIEVES
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