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QBD Books

QBD Books

www.qbd.com.au
What is your customer experience with QBD Books?

QBD Books Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

QBD Books reviews show a 3.4 star rating from 1 customer, with overall neutral sentiment and a 100% unfavorable distribution in the single report noting long dispatch times and no reply to queries.

Key Takeaways for Future Customers

  • Expect medium price level and a wide product range from this Australian bookseller.
  • Consider QBD Books reviews about slow delivery before ordering.
  • Contact persistence may be needed due to reported communication delays.

Negative Feedback / Risk Areas

  • Frequent customer complaints about billing and lack of order confirmation.
  • Poor customer service response and long dispatch and delivery delays.

Positive Feedback

Reviewers note product diversity and base trust that it is an Australian company serving book buyers.

View full overview ›

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Barbara S Ofc

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Resolved: Payment made by no order number from you

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Paid on Nov 8; no order number or delivery update.
  • - Tried contacting them; no response.
  • - Earlier orders were slow, but an order number arrived.
Contains 1 confidential file for company representatives
Updated by user Nov 27, 2024

Company fixed the issue and I have been provided with apology.

Updated by user Nov 15, 2024

They eventually refunded the money as there was no order generated next to the payment. We only got a response and action from this company once I had posted a complaint here.In the past they have been very slow in sending out the books I’ve ordered and I would be using them again

Original review Nov 11, 2024

We ordered a book through this company on Nov 8th. Payment went through, but despite trying to contact them, we have not even received an order number, let alone an update on delivery time.

We have bought from them before, and dispatch and delivery take way too long, but we always received an order number. They say they are the go-to place for books in Australia, but I think with this and our previous experience with them, we won't be dealing with them again.

Loss:
$73
Pros:
  • Australian company
Cons:
  • Long delays and no reply to queries

Preferred solution: Deliver product or service ordered

User's recommendation: If you aren’t in a hurry maybe use them

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