puzzleYOU
puzzleYOU Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
puzzleYOU has 3.0 star rating based on 4 customer reviews. Consumers are mostly neutral and puzzleYOU reviews show mixed experiences with customer service and product quality.
Key Takeaways for Future Customers
- Expect helpful customer service in many cases but also follow up if issues persist.
- Check proofs carefully before ordering to avoid duplicate photos or wrong text.
- Be aware of possible delays around holidays when ordering personalized puzzles.
Negative Feedback / Risk Areas
- Recurring customer complaints about missing pieces and incorrect prints.
- Some reviews report slow responses to issues and dissatisfaction with refunds or resolution.
- Packing revealed gifts, spoiling surprises for some buyers.
Positive Feedback
Many customers praise the product quality, creative gift idea, and instances of very good customer service when replacements were sent.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
puzzleYOU has 3.0 star rating based on 4 customer reviews. Consumers are mostly neutral and puzzleYOU reviews show mixed experiences with customer service and product quality.
Key Takeaways for Future Customers
- Expect helpful customer service in many cases but also follow up if issues persist.
- Check proofs carefully before ordering to avoid duplicate photos or wrong text.
- Be aware of possible delays around holidays when ordering personalized puzzles.
Negative Feedback / Risk Areas
- Recurring customer complaints about missing pieces and incorrect prints.
- Some reviews report slow responses to issues and dissatisfaction with refunds or resolution.
- Packing revealed gifts, spoiling surprises for some buyers.
Positive Feedback
Many customers praise the product quality, creative gift idea, and instances of very good customer service when replacements were sent.
Media from reviews
Knoxville, Iowa
Puzzle wasn't created properly, so Imx asking if I can cancel it & redo it so it's correct. I didn't realize I had to create an account before I created the puzzle. So, hoping to cancel and redo.
- The puzzle has duplicate photos.
- Some important photos are missing.
- User asks to cancel and redo the order to fix it.
I just noticed that there are some duplicate photos in my puzzle which hasn't just been ordered. Is there anyway I can cancel the order and redo itI had an issue creating it because, I would get one done and it would delete it so I had to redo 5-6 times, realized I should have account did that and was able to get it done however by that time I had missed putting in some important photos and some duplicates.
Can I cancel, redo it, and get it correct perhaps?
Please let me know. Thanks!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaining
Don’t order from the company
They sent me another puzzle. First off, it was a different cut than the one I bought, and two pieces are missing.
- Try to help
- Do not actually help
Preferred solution: The original puzzle I ordered and not a smaller cut one
User's recommendation: Never
Hanceville, Alabama
Complaining
I bought a puzzle for my mom for Christmas and when she got it all put together it was missing one piece. My number is (256) 708-****. Can someone call to get a plan to make this right with me?
User's recommendation: Depends if you make my complaint right
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to talk about my order
- I ordered a puzzle and got it.
- The packaging has incorrect writing.
- I want to exchange it for a different puzzle; not sure who's at fault.
I ordered a puzzle. I received the puzzle.
I did not open the packaging. I saw what the puzzle looks like on the outside of the box. When I wanted it written on, it is incorrect.
I like to exchange it for a different puzzle. I dont know if it was my error or your guys error.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
I sent two emails last week and didn't get my 48 hour or less response
They were backlogged due to Christmas but reached out with a heartfelt apology and sent me a new puzzle. Best customer service ever!
- Great customer service
User's recommendation: High quality, beautiful And fun!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lewisville, Texas
Angry
*** this company for sending their products out in a box decorated with puzzle pieces ruining any surprise
- Looked like a great idea
- Obviously a christmas present that you ruined
Preferred solution: Apology
User's recommendation: Shop somewhere else
New York, New York
Cancel order Number: 875943
Terrible customer service
I need order number 875943 to be cancelled immediately, before it is processed. Please do this as soon as possible. Thank you.
Preferred solution: Cancellation of order: 875943.
Covington, Georgia
Missing pieces
- I contacted your company about missing puzzle pieces within a week; no correspondence; please call 219-781-**** to resolve.
I contacted your company about missing pieces less than one week after receiving my puzzle. I have not received any correspondence regarding this issue.
My phone number is 219-781-****.
Please call to resolve this issue. Thank you.
Tracking number
- I'm not angry, just had issues with signature requirements and losing shipping ticket email, first puzzle was good and I'd recommend your company.
I feel bad because Im not extremely pissed. Its kind of a tough name for a website that Im not pissed at just some details that were my fault.
I am hoping that a signature required and having to go into another app to do this you might think about removing from the receipt. Just a suggestion thank you for all of your patience and my puzzle just waiting on the second one was extremely worried because I lost the ticket information for shipping and it had said that a signature was needed. This was my fault because I lost the email that you sent me of the ticket then I couldnt get into the app required from UPS to sign because this is a gift from my father I was so worried from time restraint, Im still waiting on one more puzzle but the one that I did get that I was freaking out over is so good. I am so pleased and so happy just waiting for the second one.
Thank you and I would recommend your company to anyone. Thank you for your patience with me on all of the emails for the first puzzle.
User's recommendation: I would recommend your company to anyone who is looking for something different. My dad has everything and I can never think of something that he doesn’t have so this was a great creative present that I just stumbled across on the Internet. I think so far that the product is great and the turnaround is great. I’m just waiting for the second puzzle.
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