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PushPay

PushPay

pushpay.com
What is your customer experience with PushPay?

PushPay Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

PushPay has a 1.0 star rating from 2 reviews and overwhelmingly negative sentiment; customers cite failed auto payments and poor customer service.

Key Takeaways for Future Customers

  • Check recurring payment settings before enabling subscriptions or auto payments.
  • Document requests to pause or change payments and monitor bank statements.

Negative Feedback / Risk Areas

  • Repeated PushPay customer complaints about billing errors and delayed refunds.
  • Poor access to live support and unresolved account issues after signup.

Positive Feedback

When instructions are followed, the system can process payments correctly for some users.

View full overview ›

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Anonymous
map-marker Malverne, New York

Problem with account

I asked to speak to a live representative. As a result my account could not be fixed. So I cancelled.

User's recommendation: No comment.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Lake Elsinore, California

Refund

Contains 2 confidential files for company representatives

I increased my tithe and didnt cancel my former payment so I had a payment of $600 and $700 I need a refund of $600 please immediately

User's recommendation: Please use manage your payment portal

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Judith M Xjm

Our system doesn't work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Bad service and no one to be contacted, please help, this is bad for business, every one was just interested you us to sign up and then nothing it doesnt qork

Preferred solution: Deliver product or service ordered

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Deborah B Mjx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn"t care about this customer

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AI Highlights
  • - Used PushPay for months with no issues, then enabled auto-pay.
  • - Paused July for August; charged anyway, causing overdraft; seeking $160.

I've been using PushPay for several months no complaint. So I decided to go automatic with my payments.

In July 2020 I paused my payment so that nothing would come out of my account in August. Ofcourse PushPay's system didn't follow up with this and charged me anyway. My bank account went into overdraft and when I called to have PushPay fix their mistake and refund my money they LIED and said that I sisnt oauae my payment till August. PushPay also blamed the institution that I was making the payment to and never accepted responsibility for their mistake.

I'm telling any and everyone I can that PushPay sawant honor their notifications about pausing their pay options. This caused me an over draft change of $70 as two items were not paid sue to PushPays negligence. PushPay owes me $160 as I'm reporting this.

Whatever you do DONT ever use auto payments with PushPay. I learned a costly lesson

Loss:
$160
Pros:
  • Great when they follow instructions
Cons:
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Never so auto payment with PushPay

View full review

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