Lynn K Cjt

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| map-marker Fort Worth, Texas


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Puryear Custom Pools - Complaint
Updated by user Nov 15, 2021

Have contacted control company that furnished the pda - awaiting a response

Original review Nov 15, 2021
Puryear Pool Service Complaint 1.Puryear Pools was asked to check the operation of our pool as they had installed it for a previous owner. After five service calls the pool still did not operate correctly. 2.On the first call the tech adjusted the programing on a wall mounted unit; however, the system continued to operate erratically. 3.On the second visit I requested operating manuals for the pda, variable speed pump, and the other equipment that they installed. I was informed by the tech that no manuals existed. I subsequently spoke to the service manager who stated he would send me the manuals. No manuals have been received. The tech tried to unsuccessfully to start the pool heater. During the visit I was informed that a new control system with a hand held pda would be required at a cost of over $2,500 as after this visit the system still did not operate correctly. I ordered the pda. 4.After the new system was installed on the third visit the pool still malfunctioned as before. 5.The phone rep stated they would send out their best tech to resolve the issues. The same tech that previously could not correct the situation showed up and he still could not make it work. After this, the third service call, the system continued to operate erratically. 6. During the fourth service call the tech disconnected some wires and said someone else would have to come out to re-connect the wires as he did not want to damage the new control system. He said there would not be a charge as he could not make the repair. He said an electrician would be sent out. The heater worked without making any changes: just one example of erratic operation. 7.For the fifth visit the phone rep stated they would send a senior tech, but the same tech that installed the pda showed up with two other techs so they could be trained. The phone rep stated that they had repaired the pool heater, even after I noted that no work was done to the heater. The wires were reconnected and I was informed that the wiring was connected only to the pool lights and that the lights did not operate. The control system still did not operate correctly. 8.In excess of $3,000 has been spent and the system continues to operate erratically. 9.A quote for over $4,000 was sent to me to replace two pool lights, but no mention of the continuing erratic operation was noted. 10.Two faxes have been sent to the owner of the company, Mr. Jason Satterwhite, describing the unsatisfactory service, but he has failed to respond in any manner. 11.A phone call was also made to the owner of the company; however, no response has been received. 12.Another pool service company was contacted and the tech resolved the issue in less than 15 minutes. I believe that the original control system could have operated successfully based upon the corrective measures that the knowledgeable pool company made, saving a considerable amount of money.
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Preferred solution: Full refund

User's recommendation: Do not recommend - definitely not the same as the reviews on their website

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