Purple Innovation
Purple Innovation Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Purple Innovation has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Purple Innovation to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not buy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Purple Innovation has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Purple Innovation to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not buy".
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective Products/Scam like behavior
I bought a purple plus with a headboard and foundation with premium setup (they put it together for you). Two weeks later they came unannounced and we were not prepared.
We had just moved. They said they would come back. After having to call purple numerous times, they returned two weeks later. They claim delivery in 2-5 days.
It has been over a month this time. The two workers came finally. We left them to their work. A little later they came down and frantically wanted me to sign off on their work.
I insisted on going upstairs. I WAS SHOCKED! The mattress was extremely defective, with layers missing from its core. The edges were rolled up with no material inside and the mattress size was even wrong.
Did I mention the grease smear from top to bottom? Not only that. The foundation was not assembled correctly, and they stripped the bolts out of the headboard, leaving it flopping against the wall. I called immediately and I was told "Oh that one doesn't look good" and then I was told I could not return the bed and frame.
This was a 4,000 bed, and I get the worst product and service in my life. This is a warning, purple has no quality control/quality or a constructive service team.
They are bordering on scamming people. Soon I with contact Federal Trade Commission to report Purple.
- Deceptive untrustworthy
- No manager to speak too
- No customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To warn people
Honestly I can not review the bed as I still have not gotten it. I ordered on 7/5/24.
Today is 7/14/24 .Their website says 1-2 days shipping.
I've been given the run around this whole time. If you order a purple mattress, don't do it through the website!!
Preferred solution: My bed!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not honor Warranty for Defect
I bought 2 bed mattresses last 2019 that was defective. According to their website, they give out 10 years warranty.
However, when I tried to claim it, they gave me an ambiguous warranty clause that gave them the excuse not to honor it.
For a 1000usd product, their customer service and warranty is the worst. BEWARE ON PURCHASING, if you get a defective one you won't get any replacement!
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy
Companies Similar to Purple Innovation
Mattress Firm
“I wait 2week over for Refund if I call just request go to store local and they say Yes we doing soon ....“
Nectar Sleep
“I got my bed and absolutely love it, but half of my king bed does not work. I called customer service...“
TempurPedic
“We purchased a mattress from the Tempur-Pedic website in August of 2021. Initially, we were very happy...“
Casper
“I ordered from Casper directly a mattress bundle ($1,200!) on 2/16/24, and paid for in-home set-up! The...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.