Purple Innovation
Purple Innovation Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Purple Innovation has a 1.3 star rating from 4 reviews; consumers are mostly dissatisfied though 100% would likely recommend the company to a friend per the summary. Reviews cite poor delivery, defective products, denied warranty claims, and high prices.
Positive Feedback
Some reviewers reference features and premium setup options, but praise is minimal and overshadowed by service issues noted across Purple Innovation reviews.
Negative Feedback / Risk Areas
- Frequent Purple Innovation customer complaints about customer service being automated with no real help.
- Reports of delayed or missing delivery, no tracking, and no refunds after prepayment.
- Defective products and refusal to honor warranty leading to disputed exchanges and cancellations.
Key Takeaways for Future Customers
- Expect customer service and warranty processes to be problematic; verify refunds and warranty terms before purchase.
- Consider alternatives if you need reliable delivery or are wary of auto-ship or premium setup promises.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Purple Innovation has a 1.3 star rating from 4 reviews; consumers are mostly dissatisfied though 100% would likely recommend the company to a friend per the summary. Reviews cite poor delivery, defective products, denied warranty claims, and high prices.
Positive Feedback
Some reviewers reference features and premium setup options, but praise is minimal and overshadowed by service issues noted across Purple Innovation reviews.
Negative Feedback / Risk Areas
- Frequent Purple Innovation customer complaints about customer service being automated with no real help.
- Reports of delayed or missing delivery, no tracking, and no refunds after prepayment.
- Defective products and refusal to honor warranty leading to disputed exchanges and cancellations.
Key Takeaways for Future Customers
- Expect customer service and warranty processes to be problematic; verify refunds and warranty terms before purchase.
- Consider alternatives if you need reliable delivery or are wary of auto-ship or premium setup promises.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kochi, Kerala
Order delayed
- Ordered on 4 January 2026 for same-day delivery; price higher; no updates or tracking; prepaid with no refund; poor service.
I ordered on 4 January 2026 because the website showed same-day delivery. The price was higher than other websites, but I ordered only for the fast delivery.
After placing the order, there were no status updates or tracking options. The logistics service is very poor, and customer support is only a bot with no real assistance. I prepaid the amount, and there is no refund option. This is completely fraudulent and poor service.
I will never recommend this app to anyone and will not place future orders. Worst experience ever.
Preferred solution: Deliver product or service ordered
User's recommendation: Don't order from this website Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective Products/Scam like behavior
- Delivery was unannounced and delayed; mattress defective with missing layers, rolled edges, wrong size, grease; foundation/bolts issue; return denied.
I bought a purple plus with a headboard and foundation with premium setup (they put it together for you). Two weeks later they came unannounced and we were not prepared.
We had just moved. They said they would come back. After having to call purple numerous times, they returned two weeks later. They claim delivery in 2-5 days.
It has been over a month this time. The two workers came finally. We left them to their work. A little later they came down and frantically wanted me to sign off on their work.
I insisted on going upstairs. I WAS SHOCKED! The mattress was extremely defective, with layers missing from its core. The edges were rolled up with no material inside and the mattress size was even wrong.
Did I mention the grease smear from top to bottom? Not only that. The foundation was not assembled correctly, and they stripped the bolts out of the headboard, leaving it flopping against the wall. I called immediately and I was told "Oh that one doesn't look good" and then I was told I could not return the bed and frame.
This was a 4,000 bed, and I get the worst product and service in my life. This is a warning, purple has no quality control/quality or a constructive service team.
They are bordering on scamming people. Soon I with contact Federal Trade Commission to report Purple.
- Once they get your money your at their mercy
- No customer service
- Deceptive untrustworthy
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo warn people
- Ordered on 7/5/24; still haven't received the bed.
- The site says 1-2 days shipping, but I've had delays; avoid ordering Purple via the website.
Honestly I can not review the bed as I still have not gotten it. I ordered on 7/5/24.
Today is 7/14/24 .Their website says 1-2 days shipping.
I've been given the run around this whole time. If you order a purple mattress, don't do it through the website!!
Preferred solution: My bed!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not honor Warranty for Defect
- Bought two bed mattresses in 2019 that were defective.
- Their site says a 10-year warranty.
- Claiming a warranty was ambiguous and not honored.
I bought 2 bed mattresses last 2019 that was defective. According to their website, they give out 10 years warranty.
However, when I tried to claim it, they gave me an ambiguous warranty clause that gave them the excuse not to honor it.
For a 1000usd product, their customer service and warranty is the worst. BEWARE ON PURCHASING, if you get a defective one you won't get any replacement!
Preferred solution: Let the company propose a solution
User's recommendation: Do not buy
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