
Unclaimed
Purple Innovation Reviews
1.4K
CLAIMED LOSSES
1
TOTAL REVIEW
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDid not honor Warranty for Defect
I bought 2 bed mattresses last 2019 that was defective. According to their website, they give out 10 years warranty. However, when I tried to claim it, they gave me an ambiguous warranty clause that gave them the excuse not to honor it. For a 1000usd product, their customer service and warranty is the worst. BEWARE ON PURCHASING, if you get a defective one you won't get any replacement!
User's recommendation: Do not buy.
ID
Loss
$1400
Preferred solution
Let the company propose a solution
Companies Similar to Purple Innovation
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel
Purple Innovation