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Did not honor Warranty for Defect

Purple Innovation - Did not honor Warranty for Defect
Purple Innovation - Did not honor Warranty for Defect
I bought 2 bed mattresses last 2019 that was defective. According to their website, they give out 10 years warranty. However, when I tried to claim it, they gave me an ambiguous warranty clause that gave them the excuse not to honor it. For a 1000usd product, their customer service and warranty is the worst. BEWARE ON PURCHASING, if you get a defective one you won't get any replacement!

User's recommendation: Do not buy.

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ID
#2561223 Review #2561223 is a subjective opinion of poster.
Loss
$1400
Preferred solution
Let the company propose a solution

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