State: New York City: Hicksville Clear all filters (2 of 236 reviews match)
Purity Products's reply to:

Purity Products review in Hicksville, New York: Purity Product is a Rip Off

We want to make sure this issue was resolved, but unfortunately we don't have your contact information. If there are unresolved matters, please call our Customer Care Manager, Joel Joseph, at 1-888-769-7873. He will make sure this matter is taken care of to your full satisfaction.
#164830 Review #164830 is a subjective opinion of poster.

To start, they send you out the product without any authorization from you. The products are EXTREMELY OVERPRICED, you can go to any drug store & get the same grads for the fish oil at 1/2 the price,with the same amounts of the active ingredients or more.

Do not fall for there scams, as I said try the same products from your Pharmacy & you will see the same results for much less money.

You also have to realise you NEVER get something for free, they will keep charging your credit card until you XL the account, make sure you get a name & a Cancellation # prior to hanging up.

Purity Products's reply to:

Purity Products not a SCAM

Thank you for your feedback and providing your insight.
#134958 Review #134958 is a subjective opinion of poster.

I myself work for Purity Products. Just to let everyone who thinks they are "tricked" into getting an order they don't want, then please read on.

When placing a free bottle order, it is told to you that you are being placed on the Super Saver Program and have about 3 weeks to call and cancel if you wish to do so before your first order. If you think you receive packages after having cancelled, then you obviously didn't. Whenever a customer cancels, the customer gets a confirmation number for the cancellation. WRITE IT DOWN! Wouldn't you write down confirmation numbers from any other company?

To everyone who thinks that you have no choice in how many bottles you get in a shipment, or how often the shipments are sent out, you're wrong. You can tell us how many bottles per shipment, and how many shipments per year. Shipments can be sent out every 1, 2, 3, 4, 5, or 6 times a year! Just CUSTOMIZE your order!

As for not being able to cancel an order when you call in because of the name on the credit card, that is simply NOT TRUE!!! For security purposes, the account holder, not credit card holder, is the only person who can cancel the account. This is because we have had a lot of people calling in to cancel a boyfriend's or husband's or wife's account, without the account holder being aware! If your name is on the account, then you can not expect ur brother, sister, or neighbor to cancel it for you.

I can understand that people do not appreciate the wait to get on the phone with a customer care specialist, but please think about the fact that there is only one location that has customer care. Purity Products has thousands upon thousands of customers, but only about 100 customer care specialists. We try to get through each phone call as quickly and effectively as possible, but when the ratio is 4000:1, please understand that there will be a little bit of a wait!

And just as a side note, be nice to us, and we will help you as much as we can! Yelling and screaming at us from the very beginning will not help either one of us! When you get a free bottle offer, you do agreed to try the products, and give them an honest chance, before cancelling your order. How can you possibly know a product isn't working for you when you have just received it the very same day? We can track the packages, don't try telling us you have had the package for 3 weeks already, when we both know you have only had it for 3 minutes!

If you actually give the products a try, and understand that the policies we have in place are to protect and not hurt you, I'm sure that you will be happy with your experience with Purity Products, regardless of whether you decide to continue receiving the products!

Contact Purity Products Customer Service

Mailing Address:
200 Terminal Drive
Plainview, New York 11803
United States
(888) 769-7873
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