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Purity Products review: Can't opt out of recurring shipments!

I can't seem to opt out of recurring shipments! Help! :(
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Review
#1517301 Review #1517301 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
1.2
Details
I never received the free sample, but I was charged for the shipping. I was going to let it go, until I saw they charged me for the auto shipments (WHICH I CANCELLED THE NEXT DAY/ received confirmation#). The transaction messed up my account, They refused to refund for...
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2 comments
Anonymous
#1767309

Thought about this, looking at the reviews, I don't want or need this high pressure selling. Then not be able to access a person Or site to help stop. Good Luck to those of you who like the products, may those are waiting for assistance get in quickly!

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Review
#1511529 Review #1511529 is a subjective opinion of poster.
Service
Purity Products Customer Care
Reason of review
Problems with payment
Loss
$60
Preferred solution
Full refund

Purity Products review: They make it diffitult to cancel

2.1
Details
They hook you on an auto shipment then make it difficult for you to cancel. I tried to cancel my shipment 2 weeks before it was due to ship. I had to call "customer service" to cancel. I was informed while on the call that my order had already shipped that morning! Of course they could not stop the shipment. They shipped the order 2 weeks before it was due to ship to try to squeeze another charge. I had to wait for the shipment then physically take it to the Post Office and write "Refused" on the box. Now I am still waiting for a refund. Very sleazeball tactics. When I pushed the "customer service" person as to why I had to call them to cancel and why could I not do it on the website he told me "we just want to make sure that is what you really want to do". Really! Very unprofessional. I should have known better listening to their infomercial when a chiropractor was giving the pitch and the *** interviewer kept calling him Dr.
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1 comment
Anonymous
#1697686

Purity’s customer service is a joke they never listen to the customer and always Get rescheduled shipments wrong. After Ten years I quit.

Review
#1509280 Review #1509280 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Purity Products review: BEWARE !

1.3
Details
Last month my 84 year-old mother decided to call the number about the free omega-3 and vitamin d offer where you just pay shipping and handling. So she gave them her debit card number the products came in the mail and four days later I told her to call and cancel because I didn't think it felt right. So lo and behold yesterday, a box arrives in the mail with more. I told her to call the bank and check her bank and account, and would you believe $99 was taken out of her bank account. I told her to call the customer service number, where the rep admitted that yes my mother called and canceled and they charged her anyway and send out a box. Now this is not how you run a company. You can't just scam people and have a clear conscience. I told my mother to send the box back, and to demand a refund. she did demand a refund which the agent said she would get and she put the box in the mail today so I guess we will see what happens. What they don't know is that I work for the Dallas County District Attorneys office and have a lot of attorney friends. So Purity if you're reading this, if my mother does not receive a refund then I will be filing a class-action lawsuit against your company.
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2 comments
Brystal
#1701978

We are very sorry to hear this and we want to make sure this is fully resolved. We are here to help. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.

Anonymous
#1670002

They hook you on an auto shipment then make it difficult for you to cancel. I tried to cancel my shipment 2 weeks before it was due to ship.

I had to call "customer service" to cancel. I was informed while on the call that my order had already shipped that morning! That was 2 weeks before it was due to ship. My credit card was charged.

I had to wait for the shipment then physically take it to the Post Office and write "Refused" on the box.

Now I am still waiting for a refund. Very sleazeball tactics.

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Review
#1507766 Review #1507766 is a subjective opinion of poster.

Purity Products review: Unauthorized payment from my account.

Today, I see they tried to take $48.25 from my checking account. I did not authorize this charge. I already received my vitamins a while ago. I called my bank and told them to stop the payment to them. This is not cool!!
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1 comment
Brystal
#1701977

We are very sorry to hear this and we want to make sure this is fully resolved. We are here to help. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.

Review
#1502063 Review #1502063 is a subjective opinion of poster.
Reason of review
unauthorized charge
Preferred solution
Let the company propose a solution

Purity Products review in Virginia Beach, Virginia: Can't escape...

Free month's supply of vitamins. Just pay shipping...Can't opt out. Tried three times, meanwhile third shipment of vitamins has arrived, @ $140.00, per.
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1 comment
Brystal
#1701976

We are very sorry to hear this and we want to make sure this is fully resolved. We are here to help. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.

Review
#1490962 Review #1490962 is a subjective opinion of poster.

Purity Products review in Santa Rosa, California: Cancel

i have been trying to cancel sevral times and have been put on hold for hours before you take another payment from my debit cardon the17 of this month when you say your sending the product out . ive been waiting over a half an hour today waiting to cancel,you keep saying13 min
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1 comment
Brystal
#1659853

Hi AN, we are sorry to hear you are having such a difficult time reaching Customer Care. WE would appreciate the opportunity to assist you and will need more information to locate your account.

Please contact us at 844 713 7181 or email us a ppresponse@purityproducts.com with name and billing zip code as it appears on your account.

We look forward to speaking with you. Regards, Purity Products

Review
#1487443 Review #1487443 is a subjective opinion of poster.
1.0
Details
I was going to buy but No Thank You. Sounds like great products. Unfortunately sales in a unethical way to make money is making this company look bad. I may find another way to get the product or buy and make the ingredients myself per there formula. I love the...
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3 comments
Anonymous
#1755197

Just so you know, I have been receiving Purity products for over 10 years. I have never had any issues and you can manage your shipments on line. it is a great product and great company to get your quality vitamins from.

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Review
#1481266 Review #1481266 is a subjective opinion of poster.

Purity Products review: Terrible scam

1.0
Details
First they tell you have a money back guarantee. Now here is the hook. You have to cancel with in 14 days. Half of that takes for delivery. Lets be honest can you really see if their product really works in such a short period of time. It tells me they know their claims are exaggerated. So you can cancel like I did and tell them you do not want their product any more. So you think you are done with them. How wrong I was. My credit card even changed. So they told Visa it was a recurring charge and charge my credit card with out my permission. They did not even send the product until I complained to them and then they sent it. They told me how to send it back and I did and still waiting on my refund. Do not expect Visa or Bank of America to help you even when they tell you they know these companies abuse the system. I think there should be a class action law suit against this company Visa and the banks. Oh if you call purity or banks they just put you on hold for ever or until you disconnect
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1 comment
Brystal
#1652237

Hello placidsandlizard, We thank you for your feedback and apologize for an unsatisfactory experience with Purity Products. Our free bottle trials all come with an offer of our Super Saver auto refill program.

Upon receipt of your free bottle trial, the auto ship confirmation in writing is included along with the customer care phone number to make any adjustments, extend trial or cancel. Credit Card Companies, that participate in the automated credit card companies will update cards that are associated with active auto ships. We would appreciate the opportunity to review your transactions but cannot locate the account based on your post. Please contact us at 844 713 7181 or email us at ppresponse@purityproducts.com.

We look forward to speaking with you and resolving all issues. Yours in good health Purity Products.

Review
#1480841 Review #1480841 is a subjective opinion of poster.
Cons
  • Customer service
  • Bad customer service a scam
Reason of review
Poor customer service
Loss
$124
Preferred solution
Full refund

Purity Products review in Berkeley, California: Totally Misled by your Rep in Illinois

I asked the rep what was the catch in giving away bottles of Omega50+ & Vitamin B12. He said it was to introduce the product to new customers. Next question I asked: Is this one of those offers, that when the customer gets something free, few weeks later the customer starts receiving automatic shipments of the product and billed automatically to the credit card on record? the guy said "no, once you try the product you can order it if you liked it, there is no pressure to buy" As soon, as the rep got my personal information he said "you will get 3 bottles in three weeks at the price of $34.95 each". I said to him "that is exactly what I was asking, and you misled me. He then hang up. I have called my credit card about this issue, and have written to the Supervisor's email that my credit card Co. provided. I am totally upset as to how this guy tricked me into getting my personal information. This is totally unacceptable. Not a way to do business. Lesson learned.
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Review
#1456333 Review #1456333 is a subjective opinion of poster.