Purity Products Reviews and Complaints
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Purity Products review: Dissapointed in product
this is what i got when i open the pck 2 give 2 my baby i need an explanation asap im very disgusted and dissapointed in ur products after ive used it with all my kidz plz attend to it asap thank u mrs j samuels 0814062891
1 comment
Review
Service
Purity Products Customer Care
Purity Products review: Save your money; avoid this company.
Over 90 minutes on the phone today. I sent a typed letter to redeem coupon points. Purity would not send to address I requested. Customer “service” representative Brittany left me on hold for nearly 50 minutes. Took another 40 minutes talking to Shaheede (good person) and several others. Supervisor Andy seemed insincere in his offer to make amends.If he wanted to send a free product, didn’t need my permission. Seemed like a game, as though 90 minutes of my life was nothing.
Review
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction
Purity Products review: Refuse to be scaned
I am still waiting on my $5.00 one time order of collagen pills. If I am charged more than that or if I am shipped more than that I will report it to my bank. I told them I do not want auto ship. After reading these complaints I wish I would never have ordered. I may call the radio station where they've err pushing there products. I just want my one time sample to try...PERIOD. Sherry Kersteiner
1 comment
Review
Reason of review
Taking a long time to get my order and realizing the problems people are having with unauthorized charges v
Purity Products review in Phoenix, Arizona: My order delivery date
I was only calling to check my delivery dates everything's fine awesome products
Review
Purity Products review in Reno, Nevada: Would like to skip one shipment
Customer care rep delayed our next shipment 3 mos.
Review
Purity Products review: BEWARE !
Last month my 84 year-old mother decided to call the number about the free omega-3 and vitamin d offer where you just pay shipping and handling. So she gave them her debit card number the products came in the mail and four days later I told her to call and cancel because I didn't think it felt right. So lo and behold yesterday, a box arrives in the mail with more. I told her to call the bank and check her bank and account, and would you believe $99 was taken out of her bank account. I told her to call the customer service number, where the rep admitted that yes my mother called and canceled and they charged her anyway and send out a box. Now this is not how you run a company. You can't just scam people and have a clear conscience. I told my mother to send the box back, and to demand a refund. she did demand a refund which the agent said she would get and she put the box in the mail today so I guess we will see what happens. What they don't know is that I work for the Dallas County District Attorneys office and have a lot of attorney friends. So Purity if you're reading this, if my mother does not receive a refund then I will be filing a class-action lawsuit against your company.
2 comments
Review
WOW! This fraud... they charged me $169.65 for some products after telling me that I did not qualify for the trial that they were offering. I just got of the phone raising *** with Grace to put my money back in my account and to stop stealing from people. When told her...
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3 comments
I just tried to get a refund from "autoship". They advertise mo subscription but this is a lie.
I was charged $184 for 3 bottles when I can get the same thing at Walmart for $5.per bottle. Very much overpriced.
Call my bank to stop this payment. Purity said I would have to return the shipment.
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Review
Cons
- Dishonesty
Reason of review
Unauthorized charges
Loss
$169
Preferred solution
Full refund
Purity Products review in Garland, Texas: Cancellation
Customer service the person help me and she was nice
Review
Purity Products review: I was overcharged for a cheap product
I was told. I was paying for a free sample, then I was shipped for bottles of vitamin D for $109. I could have paid $12 per bottle for the equivalent at the vitamin shoppe.
1 comment
Review
Cons
- Overcharge
- Rip off
Reason of review
Pricing issue
Loss
$77
Preferred solution
Cancellation of further orders.
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Purity Products review: They make it diffitult to cancel
They hook you on an auto shipment then make it difficult for you to cancel. I tried to cancel my shipment 2 weeks before it was due to ship. I had to call "customer service" to cancel. I was informed while on the call that my order had already shipped that morning! Of course they could not stop the shipment. They shipped the order 2 weeks before it was due to ship to try to squeeze another charge. I had to wait for the shipment then physically take it to the Post Office and write "Refused" on the box. Now I am still waiting for a refund. Very sleazeball tactics. When I pushed the "customer service" person as to why I had to call them to cancel and why could I not do it on the website he told me "we just want to make sure that is what you really want to do". Really! Very unprofessional. I should have known better listening to their infomercial when a chiropractor was giving the pitch and the *** interviewer kept calling him Dr.
1 comment
Review
Reason of review
Return, Exchange or Cancellation Policy
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Hello, we realize this is an old post, but just wanted to let you know that it appears you posted on the wrong company profile, as we do not sell this product. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.