Purity Products Reviews with Media

I recently requested a free sample of a couple of products offered by purity products, I paid $4.95 shipping. I received the products and put them aside to give to a friend, they sent a bunch of typical junk mail as well and the invoice which I also set aside.

They went a head a charged my credit card $155 dollars for additional orders which I never agreed to, I called them up and complained, they said they would credit my bank account with half the money $75 in 3 to 5 business days. Oh yes they also said they sent the first mailing out at 4AM that day via UPS, once I receive the package I could send it back to them for the rest of my money back. I called UPS they told me they never pickup packages at that time, I gave them the tracking number which they said was not in house at 8:30 AM that same day. These folks are professional liars, please do not do business with them, join me in praying to God that he destroys companies like this.

At no time does their advertisement on TV say you will be sent additional products and your credit card charged. This company is a bunch of crooks and thieves, someone please sue them.

There is a "Customer Care" number that does not help you at all. I called this morning for 2 HOURS and only got a robot that directed my call to a waiting list.

I waited 20 minutes in the first call and 15 minutes in my second attempt but NO ONE picked up my call. Then I called the other numbers posted in the website, I tried the "Sales" number and was immediately answer by a "live" agent who only tried to sell me more stuff, apologizing that she can not cancel my subscription she transfered me to the "Customer Care" phone number just to be left on hold for another 15 minutes and NO ONE again picked my call up. I CALL AGAIN to the 'sales' phone number and was answered by an agent name 'Robert', I start raising my voice out of my frustration and the agent told me: "don't yell at me, ok, don't yell!!!!!" and he was the one who was yelling at me LOL (ridiculous situation makes me laugh right now but was nothing funny at the momment.

I asked for HIS supervisor and he just put me on hold without saying a word (I didn't know if he put me on hold or if he just hung up on me) Then HIS supervisor name 'Robert' too, funny same name for the agent same name for the supervisor. The supevisor told me this: "Ma'am (funny I'm a Man) I understand your frustration but you HAVE to call Customer Care, we can not do anything from here, the time you are spending calling me could be the time you wait on hold for them, so please call them and wait for them" UNBELIEVABLE RIGHT?

I called "Customer Care" AGAIN and some one answered me after 5 minutes waiting on hold, it was a very nice person name "Mike" he took care of my complain and cancell my account, not without trying to convince me to stay with the vitamins with a 25% discount or chose for a different kind of vitamins, etc, BUT anyway MIKE was the ONLY ONE who at least gave me some light in this shady situation, and NOW I have to send the box of vitamins back to get a reimbursment of about $100, hope everything goes well after all this painful moment with Purity....My advise, NEVER NEVER NEVER FALL FOR THIS TYPE SUBSCRIPTION/SAVING CLUBS/AUTOMATIC CHARGE SCAMS from TV, Radio or Internet.