Purity Products Reviews and Complaints
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Purity Products review: Dissapointed in product
this is what i got when i open the pck 2 give 2 my baby i need an explanation asap im very disgusted and dissapointed in ur products after ive used it with all my kidz plz attend to it asap thank u mrs j samuels 0814062891
1 comment
Most Helpful
Review
Service
Purity Products Customer Care
Purity Products review: Save your money; avoid this company.
Over 90 minutes on the phone today. I sent a typed letter to redeem coupon points. Purity would not send to address I requested. Customer “service” representative Brittany left me on hold for nearly 50 minutes. Took another 40 minutes talking to Shaheede (good person) and several others. Supervisor Andy seemed insincere in his offer to make amends.If he wanted to send a free product, didn’t need my permission. Seemed like a game, as though 90 minutes of my life was nothing.
Review
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction
Purity Products review in Phoenix, Arizona: My order delivery date
I was only calling to check my delivery dates everything's fine awesome products
Review
Purity Products review: Refuse to be scaned
I am still waiting on my $5.00 one time order of collagen pills. If I am charged more than that or if I am shipped more than that I will report it to my bank. I told them I do not want auto ship. After reading these complaints I wish I would never have ordered. I may call the radio station where they've err pushing there products. I just want my one time sample to try...PERIOD. Sherry Kersteiner
1 comment
Review
Reason of review
Taking a long time to get my order and realizing the problems people are having with unauthorized charges v
Purity Products review in Reno, Nevada: Would like to skip one shipment
Customer care rep delayed our next shipment 3 mos.
Review
Purity Products review: I was overcharged for a cheap product
I was told. I was paying for a free sample, then I was shipped for bottles of vitamin D for $109. I could have paid $12 per bottle for the equivalent at the vitamin shoppe.
1 comment
Review
Cons
- Overcharge
- Rip off
Reason of review
Pricing issue
Loss
$77
Preferred solution
Cancellation of further orders.
Tags
Purity Products review in Garland, Texas: Cancellation
Customer service the person help me and she was nice
Review
WOW! This fraud... they charged me $169.65 for some products after telling me that I did not qualify for the trial that they were offering. I just got of the phone raising *** with Grace to put my money back in my account and to stop stealing from people. When told her...
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3 comments
I just tried to get a refund from "autoship". They advertise mo subscription but this is a lie.
I was charged $184 for 3 bottles when I can get the same thing at Walmart for $5.per bottle. Very much overpriced.
Call my bank to stop this payment. Purity said I would have to return the shipment.
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Review
Cons
- Dishonesty
Reason of review
Unauthorized charges
Loss
$169
Preferred solution
Full refund
Purity Products review: You're on all week-end
Iv'e contacted you before on this matter!! would you "PLEASE" stop advertising you're all week-end,it's annoying to hear the same thing over and over again every week-end!! i'm tired of hearing it !!! to be honest. Please stop playing it all weekend long!!! PLEASE!!! thank you. It really is annoying!!!! Thanks. Sengagoodnough@hotmail.com.
Review
Purity Products review: Unethical Practices
They hook you on an auto shipment then make it extra difficult for you to cancel. I tried to cancel my shipment, so I called them 2 weeks before it was due to ship. I first tried to do it online but it was not possible to cancel online. WHY? I had to call "Customer Service" to cancel the order. While on the phone I was informed that my order had already shipped that morning and they could not stop it! Of course they could not stop the shipment and they had already charged my credit card while I was on the phone. They shipped the order 2 weeks before it was due to ship to try to squeeze another charge out of me, PLAIN AND SIMPLE. I was told I had to wait for the shipment then physically take it to the Post Office and write "Refused" on the box, return it and they would process a refund once they received the refused box. Very sleazeball tactics. When I pushed the "customer service" person as to why I had to call them to cancel and why could I not do it on the website he told me "we just want to make sure that is what you really want to do it". Really! On top of this they then shipped the products to an old address I had changed over 6 months ago. So, I did not get the package until the person at the old address finally called me to tell me I had a box there. I had to drive to the old address (30 minutes one-way) then physically take the box to the Post Office to return it. I returned the package as instructed, that was over 2 weeks ago and still NO REFUND. I would NEVER recommend this company to ANYONE.
2 comments
Review
Service
Purity Products Customer Care
Reason of review
Return, Exchange or Cancellation Policy
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Purity Products review: Ordered one bottle of flexuron got charged for seventeen .
On April 23 I ordered abottle of flexuron for joint relief frm purity products next thing know they had me for 17 bottles I did not order at 32.10 per bottle. My bank alerted me on April 24 of fraud and I wemt to bank to close my debit card and file fraud charges. On April 25 the company got the money but bank returned money to my acct. I received emails thanking me for my order and this evening Tues April 30 I received seventeen bottles of this product I did not want. A!nd I want to return them.
1 comment
Review
Product
Purity Products Supplement
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Hello, we realize this is an old post, but just wanted to let you know that it appears you posted on the wrong company profile, as we do not sell this product. If this needs further attention, please either call us at 844-713-7181 or email us at ppresponse@purityproducts.com.