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Purity Products review: Cancel service

Well I cancel my service, because I don't like when you just charge my car without ask me. I call and talk to company and told them to cancel service . I don't want no more products,
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Review
#1075194 Review #1075194 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Purity Products review: Snake Oil Sales Presentation

I think most would Agree, if ANY of these overhyped supplements worked as well the claims 1. You could not afford them 2. They would not have to advertise them!
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Review
#1074894 Review #1074894 is a subjective opinion of poster.
Product
Purity Products Supplement
Reason of review
Not as described/ advertised

Purity Products review in Plainview, New York: Unauthorized charge

Purity Products charged a new card of mine. I canceled all future orders with them in March 2017. On July 4th they charged my new card. I called them and they refused to credit my card and said the order shipped out on July 4th and they couldn't cancel. I told them yesterday July 4th was a legal holiday. They still would not cancel and said they need to review the tapes on what was said in March. Are you SERIOUS. The rude woman Katheryn is an ***. I was then transferred to a supervisor Brandy who said the same thing. This company will stop at nothing to force vitamins down your throat. I also called Visa and was told they can get anyone's new card information because they are a subscriber to Visa updater software. Oh I get it, this is their way of committing fraud and trying to debit accounts AFTER you cancel. Nice.
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2 comments
Anonymous
#1355817

Thank you am glade I didn't call and order anything ..thats just crazy they can get your card info like that

Brystal
#1347550

Dear Sir/Madam, we are very sorry to hear you have had such an unsatisfactory experience with Purity Products. We would appreciate the opportunity to escalate & review all of the pertinent transactions and resolve the issue for you.

We will need to locate your account and to do so we would need your last name/billing zip code or customer number.

Please contact us at 844 713 7181 or email ppresponse@purityproducts.com We look forward to speaking with you. Regards Purity Products.

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Review
#1069995 Review #1069995 is a subjective opinion of poster.
Cons
  • Rude attitude toward customer
Reason of review
Poor customer service
Loss
$45
Preferred solution
Full refund

Purity Products review: Will not let you cancel/stop your subscription

They will not let you cancel/stop your subscription. When I called to cancel because I had too much product that I had not used. Mind you this is my second call to cancel. well I was put on hold for a long time then transferred to multiple agents trying to get me to not cancel until I just got out right upset and all I could say is I want to cancel stop billing me for this product stop sending me your product I want to cancel ,cancel my subscription today. No I don't want to speak to anyone else, no,no ,no! i was still offered deal after deal after deal. I had to scream and act crazy to get heard. I would not hang up I just keep repeating cancel me I want you to cancel me today right now at this very moment. Please just ------- cancel my order... Started with Purity Products Supplement Free Trial, Purity Products Organic Juice Cleanse Supplement plus and daily superfood, Purity Products B-12 Energy Berrymelt Supplement.
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2 comments
Brystal
#1346490

Dear Sir/Madam, we apologize for your unsatisfactory experience with Purity Products. Our super savers program is designed to accommodate issues such as overstock should a customer choose to take advantage of that perk and we understand if that does not work for you.

We would like to confirm your super saver has been canceled however we are unable to locate your account. If you have not received a cancellation confirmation number, verbally or via email, please contact us at 844 713 7181 or email ppresponse@purityproducts.com with your account number, or last name and billing zip code.

We look forward to assisting you. Regards Purity Products.

Anonymous
#1695733
@Brystal

This seems to be y'all only response I can't find ur account. Oh God what did I just get into

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Review
#1068513 Review #1068513 is a subjective opinion of poster.
Service
Purity Products Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Purity Products review: I have cancelled 2x and you keep taking my money give it back!

1.8
Details
I ordered sample then canceled you keep taking my money stop it give it back now and do not send anything to me!!!!!I sent it back.
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Review
#1066701 Review #1066701 is a subjective opinion of poster.
Service
Purity Products Supplement Free Trial
Reason of review
Return, Exchange or Cancellation Policy

Purity Products review: Scam!

Yes I wanted to try a month but apparently you have to call and cancel before hand. I called and canceled and this is the third time they are billing me!
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Review
#1061225 Review #1061225 is a subjective opinion of poster.
Service
Purity Products Supplement Free Trial
Reason of review
Problems with payment

Purity Products review: Rude customer care representative - Nick

1.0
Details
I called to cancel all future orders. Nick stated that they have assisted me before and he can move the shipment to November. I was not interested and declined his offer. He had a rude tone and said please hold. I was placed on hold for ten (10) minutes before I was disconnected. I called back and spoke to Kingston, she was VERY polite and apologetic. She confirmed that Nick did in fact cancel my future orders. I am very displeased on how Nick handled my request. I was going to return when things were better, however, I've change my mind due to Nick's rude way of handling my request.
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Review
#1052571 Review #1052571 is a subjective opinion of poster.
Service
Purity Products Customer Care
Reason of review
Poor customer service

Who is Purity Products?

1.0
Details
I have just been looking online to see who/what Purity Products is because they charged my checking account 178.65. I have no idea who this company is or why they are charging my account. Since I have read a few of the reviews here, I can see that I am not the only one this has happened to. I plan to call them right now to see what is going on. I hope to have a positive outcome but it sounds as though I am up for a "fight" since I read where they hung up on someone that was a customer of theirs??? Thanks to everyone for the head's up of what I may be up against.
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4 comments
Anonymous
#1332987

just so you know, when you recieved your free bottle, cause everyone likes free,, it your fault that you didnt read the deal, that said thay will mail out to you 3 more bottles, so now you claim Ignorance, to get your money back, product does work, dont be cheeeeeeep

Anonymous
#1355818
@jm

Cheap...you stop being ignorant how you read anything or sign over the phone ***

Brystal
#1332414

Dear Sir or Madam, we are sorry to hear you have had this experience. We would like the opportunity to review and resolve this issue for you.

Since we are unable to locate the account based on the information based solely on your post, please call us directly at 844 713 7181 or email ppresponse@purityproducts.com. Your name, billing zip code or phone number associated with your account be needed.

We look forward to assisting you. Regards, Purity Products.

Anonymous
#1355819
@Brystal

To many issues in this area ..

Want be ordering period

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Review
#1051103 Review #1051103 is a subjective opinion of poster.
Cons
  • No integrity wrongly took my money
Reason of review
Problems with payment
Loss
$179
Preferred solution
Full refund

Purity Products review: Lied then Charged My Account Again!!!!

1.0
Details
On December 29, 2016, I talked with a Customer Service Rep because they had charged my account for a "free" product that I would pay shipping only. Well... you guessed it, they were trying to charge me for 3 months of product that I didn't request. The Rep told me they would credit my account $59 now and $59 when they received the product back that they had already mailed. (I did get the $59 back in January). He also assured me that my account would not be charged again and I could look at the catalog that came with the first shipment to see if there was something else I might want to purchase. Again the CS Rep assured me my account would not be charged again. You guessed it... April 17, 2017 there's another charge on my account. When I call Purity Products Customer Service the Rep, Tyler, talks over my concern, won't listen to me, and won't give me the name of a "supervisor" who Tyler says will listen to the previous call. Then when I try to ask him a question, he hangs up.
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5 comments
Anonymous
#1333815

Today is Monday 29, 2017, over the last couple of days I have been trying to cancel any future shipments from Purity products. I have only received my FREE order w/ only paying for shipping $4.95.

I decided NOT TO ORDER any more ANYTHING and was able to get through BUT as soon as I said I was not ordering, I was switched to another section. Anyway, I sent a fax today stating "cancel order", called my credit card to advise them of my actions and not to allow future transactions. I feel I need a paper trail to protect myself.

I will try tomorrow to call customer service and report my actions but I really believe I should not have to. I will not deal with Purity Products ever again.

Brystal
#1334246
@becky light

Dear Ms. Light, we are sorry that you had difficulty reaching Customer Care to process your cancellation request.

Our customer care number and hours are as listed, Monday-Friday 9AM to 8PM EST and Saturday 9AM to 5PM EST. We are closed Sundays and major holidays. We have left a detailed message confirming your request.

If you have any questions or if we can be of further assistance please do not hesitate to contact us at 844 713 7181. Regards, Purity Products.

Anonymous
#1330513

Purity Products:

same thing happened to my mom who is 76yrs old called for the sample we knew about the 4.95 for shipping and handling but two weeks later she was charged 169.98for something she never ordered. after learning that they (Purity Products) had taken my mom's money two days later UPS tried to deliver a box from them and I refused it.

called the 1 888-769-7873 customer service number to cancel something she didn't order in the first place. Let see what happens hopefully no more surprise withdrawals from mom's account.

Brystal
#1330550
@***ed off Patty 1

Dear Pissed Off Patty 1, we are very sorry to hear you and your mother had an unsatisfactory experience with Purity Products. We make every effort to explain and confirm our free bottle trials and include a summary with the free bottle shipment.

Every cancellation transaction comes with a cancellation confirmation number. It is given verbally by the customer care rep and emailed to customer if the account has an email address listed. If you have any questions or concerns about the cancellation, please feel free to call us at 844 713 7181.

We look forward to the opportunity to confirm your cancellation as well as the status of your return. Regards, Purity Products.

Brystal
#1317386

Dear ed.arnold, We are very sorry to hear you have had an unsatisfactory experience with Purity Products. Our Quality Assurance Review of this transaction shows the offer was not in keeping with our standards and guidelines.

We regret any inconvenience this may have caused and have left a detailed message at the phone number listed on your account. If you have any questions, please do not hesitate to contact us at 844 713 7181 or email ppresponse@purityproducts.com Regards, Purity Products.

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Review
#1035288 Review #1035288 is a subjective opinion of poster.
Service
Purity Products Supplement Free Trial
Cons
  • Said they wouldnt charge again - then did
  • No integrity wrongly took my money
  • Customer service doesnt listen and hangs up
Reason of review
Problems with payment
Tags
  • unauthorized charge

Purity Products - Customer Care Review

2.2
Details
I'm very dissapointed and upset with the company (Purity products) as I was a customer for approximately one year and when I attempted to stop service the automatic withdrawal ha taken place already, the amount was a substantial amount. I attempted to have my money returned and accirding to their rep. My bank would not accept the money, how convenient, I had to pay fir the return of the product and the company continued blaming my financial institution for not accepting my refund. I had to get my bank involved as purity products would not get me my refund and kept blaming my bank. Be very aware as this company will due everything to keep your money.
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2 comments
Anonymous
#1317825

just cancel your card get another one then they cant charge you.

Brystal
#1314033

Dear Sir or Madam, we are sorry to hear you are experiencing trouble with your refund.

We would like to look into this for you but we will need your contact/account information. Please call us at 844 713 7181 or email ppresponse@purityproducts.com with your last name, zip code or phone number associated with your account.

We look forward to resolving this issue for you. Regards Purity Products.

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Review
#1031728 Review #1031728 is a subjective opinion of poster.
Service
Purity Products Customer Care
Reason of review
Return, Exchange or Cancellation Policy