Anonymous
map-marker New York, New York

Need help with extending subscription

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Customer Service had no clue what they were doing. I needed help to get the process to confirm my order which would not do. Then get a note from Customer Service that my refund will take a couple of days. I told Customer Service and didnt want to refund I wanted to extend my subscription. Absolutely no help, I asked the Management I got nothing I had to switch to another company that understood English
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Espen K

I tried to send an email through Pissed Consumber to PureVPN

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Original review Jan 02, 2024
...but I could not issue the email from Pissed Consumber despite that I inserted the code which was issued to my private email address. so, instead of complaining to PureVPN, I am only able to complain to Pissed Consumber since you are not able to issue the email to PureVPN... aghhhh!!!
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Cons:
  • Your platform does not work in my case

Preferred solution: an explanation why your platform does not work in my case , i.e. you request that I shall insert a code which has been issued to my email address, but when I do you state that the code is not correct....aghhhh!

User's recommendation: no recommendation

Robert G Npe

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Verified Buyer
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Verified Reviewer

Extremely unreliable service

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PureVPN - Extremely unreliable service
I purchased a five-year dedicated VPN service a couple of years ago and have had problems to the point I had to purchase another provider. I use this now as a backup service in case my primary will not connect or for a different device, and most of the time, it doesn't work. About a year ago, I was told I needed to switch to a new dedicated IP to address my issues, which meant provisioning over 100 customers, which worked for about two months. For the last four months, I have been able to use it a few times, and today again, it is down.
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Pros:
  • Offers an affordable dedicated vpn ip address
Cons:
  • Unreilable

Preferred solution: a working service

User's recommendation: purchase PIA (Private Internet Access) it works, I am not paid to say this it really works

John B Ajm

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Verified Reviewer

I don’t need it

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This company sucks. They are hard to contact to get my refund. I recommend you that you stay away or youll regret it
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Loss:
$291
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: Stay away

ric s Llc

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Verified Reviewer

Pure vpn blocking internet access on windows 10

can not get access to internet with purevpn app installed. I am a 2 finger typer very slow can i speak to someone on phone +614********
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Cons:
  • No phone access

Preferred solution: Have had no response from purevpn

Anonymous
map-marker Kirkland, Quebec

They are frauds

Somehow I made a purchase to these people for some service I dont even need and when trying to reach out to customer service they ignore you so I had to involve PayPal do not deal with them. They are a rip off.
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Anonymous
map-marker Deltona, Florida

Incorrect Email

I want to change my email address. capntom448@***.net is the email my account is under now. I have changed internet suppliers. do I have 2 accounts? I didn't think my subscription is expired.
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User's recommendation: no complaint

THOMAS K Pvj

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Verified Reviewer

Mexico

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PureVPN - Mexico
Updated by user Apr 30, 2023

PureVPN did not reply nor answer. I will most likely change providers.

Original review Mar 31, 2023
Mexico is not on your list anymore. What happened? I want Mexico because of the best connection. Please reply On the internet, you say that Mexico is included. Please make sure to add Mexico like it was a month ago.
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Cons:
  • Chat is not working or no answer

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Taunton, Somerset

Auto payment

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I tried PurePVN last year to try and watch F1 Gran Prix races, it was not very good so gave it up. I am shocked to see you have taken money out of my account to pay for another year, I have no use for this service and did not give permission for you to take money from me. I can not afford to lose this amount so ask you to refund my money ASAP, please email me when have done so. Regards
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User's recommendation: Think twice

Anonymous
map-marker Droitwich, Worcestershire

Auto payment

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Although PurePVN stated someone would be in touch with me, no one has ad yet. They have not returned my money despite me not using PurePVN in a long time, they have no right to automatically take money out of my bank account. Will take legal advice end of next week Regards
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Anonymous
map-marker London, England

Auto payment

It's now been two days since I requested a refund as PurePVN automatically took another years subscription out of my bank without my permission, anybody got any suggestions on my next move.
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Anonymous
map-marker Boynton Beach, Florida

PUREVPN SUCKS!

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Can't connect. Can't get anyone from customer support to help. They have no telephone number. They say they are available 24/7, thats not my experience with them. WASTE OF TIME< AND MONEY! Their chat is a total joke. I foolishly bought a 3 year subscription and now can't use it, can't get anyone to respond to me. Very frustrating getting ripped off.
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User's recommendation: If you wanna less than more, go with Pure

Anonymous
map-marker Brunswick, Ohio

Cannot connect

Not able to connect. Says oops something went wrong with the server area code 5014. Status says active
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Anonymous
map-marker Sydney, New South Wales

It's a fraud

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They didn't return my money. I am sending the messages and emails but they are not responding. It's ridiculous
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Anonymous
map-marker Brisbane, Queensland

I would give it minus 1 Trillion Stars if I could!

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Too much to list, avoid this deplorable company. VPN DOES NOT FUNCTION, the customer service pathetic.
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richard K Fde

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Verified Buyer
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Verified Reviewer

Billing dispute for cancelled trial

PureVPN - Billing dispute for cancelled trial
I loaded this app by accident. The cancellation link on the website was not functional when I tried to cancel. I did a live chat cancellation and cancelled the account. I was still charged at the end of the trial period Please cancel this charge. Otherwise, I will post a negative review on your website. I will also open a dispute with PayPal Thank you Richard Kelley
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Loss:
$80

Preferred solution: Full refund

User's recommendation: Don’t even try this app. You can’t cancel

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