Pureology
Pureology Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pureology reviews show a 1.9 star rating from 7 customers with mostly dissatisfied sentiment and 71% unfavorable ratings. Recent recommendations warn Buyer Beware and to check orders; reviewers value Diversity of Products and Website but cite slow turnaround, exchange, refund and cancellation policy issues and high price level.
Key Takeaways for Future Customers
- Confirm all items shipped and inspect on arrival.
- Expect limited weekend customer service and slow order updates.
- Verify product availability for discontinued items before buying.
- Be prepared for a higher price point.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing items and poor customer service.
- Issues with refunds, exchanges, and inconsistent return handling.
- Product quality reports include watery formula, spraying problems, and contamination.
- Billing and shipment update delays reported by reviewers.
Positive Feedback
Review authors consistently value the brand's diversity of products and website experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pureology reviews show a 1.9 star rating from 7 customers with mostly dissatisfied sentiment and 71% unfavorable ratings. Recent recommendations warn Buyer Beware and to check orders; reviewers value Diversity of Products and Website but cite slow turnaround, exchange, refund and cancellation policy issues and high price level.
Key Takeaways for Future Customers
- Confirm all items shipped and inspect on arrival.
- Expect limited weekend customer service and slow order updates.
- Verify product availability for discontinued items before buying.
- Be prepared for a higher price point.
Negative Feedback / Risk Areas
- Frequent customer complaints about missing items and poor customer service.
- Issues with refunds, exchanges, and inconsistent return handling.
- Product quality reports include watery formula, spraying problems, and contamination.
- Billing and shipment update delays reported by reviewers.
Positive Feedback
Review authors consistently value the brand's diversity of products and website experience.
Media from reviews
Not happy with your hair spray spraying all over. Not the first time this has happened with.your product.
Lock it down hair spray. When I went to spray my hair today it spray all over a new shirt I had just put on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service.
Poor customer service and shady business practices. Told different things by different people when trying to return an item. They have no idea what they're doing.
Preferred solution: Full refund
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad product
I have been using this product for a long time but now it's like water very unhappy and not happy with the return policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPureology product not available
Discontinued productstyle leave in air dry.so sad
loved this productif you find some anywhere in your back stock please let me know
Would like to know when my order will arrive
- - No customer service on weekends.
- - Did not receive an email update after the December 7 charge; billing statement received, product not yet received.
No customer service on the weekend.
Did not receive an email update on my order which was charged to my credit card on December 7 and I received my billing statement and I am still waiting for the product. Talked l to customer service who was having my order shipped - expedited UPS but have received no further information on when order will be received. .
- Terrible delivery after purchase
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t make an online purchase.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn product
- - Phone line isn't answered; items ordered from the website sometimes go missing.
- - I have to call repeatedly to obtain items I paid for.
Company doesnt answer the phone. I have ordered products from website several times and am missing products once sent.
I have to make several phone call to get the items I paid for and havent received. Very frustrating.
User's recommendation: Check all items are shipped and none missing
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerANTS IN MY PRODUCT
Recently bought the hydrate 33 Oz. shampoo and conditioner and after two uses I found ants within the product!
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