Jennifer R Ber

Bad service

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During covid you are supposed to make appts and not have more than a certain amount of people at a time. They had 4 people and 4 employees in a very small area to close for comfort. I had called and made a appt for 5 I get there at 445 they FORGOT I made a appt and took walk ins. Told me it would be 2 hours but said they was closing at 7 to come back mon. I didn't need them mon i NEEDED them today. Also they got 1 star because you have to Wtf
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Preferred solution: Apology

User's recommendation: Don't do it very rude and unprofessional

map-marker Hardy, Virginia

Pure Massage Tanglewood Mall, 4288 Electric Rd, Roanoke, VA 24018

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I have often come to Pure Massage here at Tanglewood but recently ive stopped coming. The owner lilly is weird and she doesn’t care about customers. They also allow a man to do massages on all of the women. I don’t like that. I would much prefer a woman to do me, because well im a woman. Men doing women is just not right in my opinion.... I know some people will accept it but not me... I told the owner and she didn’t even care. She just said “ok sorry”. And that was it. Shes a Americanized Cantonese woman and she should understand. I asked her if she understood and she just didn’t even care, didn’t even respond to me. On my massage just the other day, and also my last one, I was speaking to the lady, whom I had to beg to massage me… because they wanted to give me a man…. Told me “I am a black sheep in china now.” I asked her why… and she said “many reasons. One of the main ones is because I haven’t live in china for so long… when I go back they call me a foreigner. And my mandarin also sounds like a foreigner”. OK….did I ask you if your mandarin sounded like a foreigner? I am a basic American lady. I don’t know anything about that language. So why are you telling me that? Which leads me to something else they randomly talk about things to you and sometimes its when you don’t even ask about it. Like in this case. I just simply asked her “How is china? Is it different from America?” and she went off on a long thing about how she was considered a black sheep and how her mandarin sounds like a foreigner. She also said her boss’s (lilly’s) mandarin was worse than hers. Something else I didn’t ask about. They speak good English here at Pure massage and have SOME customers… but they also attract some uncanny people ive noticed and some weird men. I would rather not come back. Last time coming…. I have found the Tuina Master place at Valley view pretty good but Pure Spa on Electric Rd is possibly the best place ive been. Pay a little extra. You wont regret it….. Don’t give your business to the cheapest place and get a mediocre massage. There is a reason why Pure Massage is the cheapest. That’s my review and evaluation.
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Reason of review:
Bad quality

Preferred solution: Change the rules


I don't really care for Pure Massage over at Tanglewood Mall. The staff here and owner, Lilly, are not the most honest people.

If they have negative reviews or negative comments they pretend like the people saying they had a negative experience wasn't really their customer and they are making things up.

I just don't trust Pure Massage to do a good massage. They were also very rude to my wife, who speaks Mandarin Chinese.


I am not a customer of this business as I don't even live in the same state. But, I want to say that I find the letter writer to be extremely weird.

If you don't like this business, their practices and employees, then go somewhere else. Stop being a whiner and a drama queen.

Loralyn Nkx

My faith tells me” love your neighbors as yourself”, which lead my life everyday. For Pure Massage, I know they massage customers not only by their magic hand, also their heart filled with love. I like to listen to each voice from our customers, But for someone who like making up story for certain purpose, I really do not know how to help you, and response to you.


Lilly is weird, I agree but men massaging women is ok.


My wife and myself went to pure massage today and had a great massage , we are both totally happy and plan on going back very soon.


A lot of women want a man massaging them and not a female and vice versa. You're very crabby and opinionated. Save it.


I love Pure Massage they do exactly what I ask them to do and this is 2016 Men massage women...really? I am a woman in my 50's and I only go to Pure Massage

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