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| map-marker Melbourne, Victoria

Unprofessional conduct I experienced at Pure Line Clinic / run by Selim

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This - Pure Line Clinic: A Terrifying and Unforgettable Nightmare

I am writing a complain about the substandard service and unprofessional conduct I experienced at Pure Line Clinic, specifically concerning a hair transplant procedure performed on January 13th, 2022.

My experience began negatively from the outset. Despite repeated attempts to voice my concerns on Facebook, Google, and Instagram, my complaints were consistently ignored and deleted.

During the hair transplant procedure, the nurses exhibited negligence and unprofessionalism, talking loudly amongst themselves, which resulted in empty patches and an incomplete transplant.

Following a four-hour procedure, I experienced a significant break of approximately 20 minutes, during which I did not request an apple or any food, contrary to what Selim claimed.

in the process which was ignored by Selim. When I attempted to address this, he engaged in a protracted and unprofessional argument, lasting approximately till next day scalp bleeds, despite my bleeding scalp and considerable distress. Blood was all over my head. Other clinic staff intervened, advising him to cease his aggressive behavior, but he refused.

His conduct was unacceptable, bordering on psychopathic, and caused me extreme stress.

Furthermore, on my departure day for Australia, the pre-arranged airport transfer was not provided. Despite numerous calls to Selim throughout the morning, he failed to respond. Only after repeated calls to the clinic secretary was the issue addressed, almost causing me to miss my flight.

In summary, my experience at Pure Line Clinic was a terrifying and unforgettable nightmare.

I strongly advise against using this clinic due to the unprofessional behavior of Selim and the nursing staff, the disregard for patient well-being, and the overall lack of reliable service. I expect a full and formal response addressing my complaints and outlining the steps you will take to prevent similar incidents in the future.

Fayez De Guise

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User's recommendation: Totally I don't recommend this clinic the worse service ever and non of the operation stuff speak English

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