Pure Fitness

I would really like if u get with Planet Fitness and work out any problems so those of us who have Alignment Medicare can attend Planet Fitness. Thanks

I was calling to find out what gyms I am allowed to use for 2023 with the Alignment Medicare Plan. The first representative, Briana, was not friendly and very rude.

But the supervisor Joeli took over the call and was a great person to help me with my questions.

She was very polite and customer service oriented. Thanks Joeli for ur excellent customer service.

What this is crazy . I paid for a membership and Im unable to use it yet I cant find anyone to help me solve the problem

Gym on Louetta Road: The gym decided to wait 10 minutes to open the door before the class start. There are 20+ senior ladies 60+ standing up waiting.

The reason we come early is because it is a class for only 20, if you get there 10 min prior the class is full.

What kind of damage can a group of seniors make to equipment (chairs, weights)? RIDICULOUS!!

The purpose of this message is not to complain rather to understand how pure trains their employees. Derek Lam a PT at Fairmount house needs communication skill training, and needs to understand how to be courteous to customers.

The incident I am writing in regards to happened on Sun, November 15th around 11am. I was using the ab machine with 1 set left to go. I usually get up, thus when I am resting others can use the machine. Derek whom was with his client sat down on the machine I was on, so I left knowing that I had one set left and had a RPM class at 11:15am.

I came back around 15 minutes later to ask if I can switch off, as I saw they where not exercising rather talking rubbish about life. I asked if I can switch up he asked me to wait for two sets, and I was not using this machine. I explained to him, that I was actually using the machine and wanted to be courteous and come back. He still asked me to wait.

After my RPM class I asked to talk to a manager to understand how the PT was receiving training, rather than saying sorry or being understanding, he spent 30 minutes trying to explain that he had a client so his focus is on the client. Therefore, comes to the question are paying customers not clients do they not have rights too? This is something I have to ask Pure HQ as I don't think this is getting communicated properly down. So, I asked him next time he is with a client, I should ask him to wait for 2 sets too correct as this is what I am to understand.

Basically, my company and friends are all clients of pure, I am trying to understand do clients with PT have priority to machines than clients that don't. Is this the message you are training your employees.

How to communicated and understand the problem, is the basic of a lot of companies rather than deny responsibility and smirk at a customer who is complaining about you. Employees reflect upon the coporation that they work for, is this the type of image you want to give clients in Central?

Where do I start, well how about from the beginning when I was solicited a flier that said come join our state of the art gym Downtown opening soon. That my friends was the net that Michael London had put out everywhere for his victims to fall into. Knowing that his ailing gym in Downtown was doomed and he needed money to keep it afloat and subsidize his own greedy pockets.

His scam was to lie and have his employees lie to potential members at the Westgate facility that it was going to open really soon. Show them a gym under construction and have his sales people paint a picture of what to expect when the gym was completed after construction.

My salesman was George Vasquez he was exited and boasted about how it was going to be a 17 million dollar facility and that they were in the final stage of construction that I needed to join now to get a discounted per-opening membership rate. And also said the club was set to open in 4 weeks. This was on April 15th 2013.

I lived close to the Westgate so I went by there every so often and never saw anyone working. I started to get a feeling like I was set up. George had told me that I could use their Pure fitness gym on B Street at no charge until the Westgate Pure fitness was completed in a month. So I did and if anyone was to join the 17 million dollar gym believe me wouldn't even consider the dingy gym on b st. It was *** with guys over 70 walking around naked for no apparent reason and the stale feeling of an old musty dungeon is what this gym is on the bottom floor of the Merrill lynch building.

Just the thought of it discussed me. But like a fool I used it for about six weeks on a pipe dream that the Westgate was going to open. I then called George and told him to refund my deposit of $380.00 . He told me he would try and that he was really sorry and was very disturbed about the whole thing. Was he being truthful I don't know.

Then I received a letter stating that anyone who uses the B st gym will be charged monthly. And that's when I knew this whole thing was a rip off scam. And folks I'm going to lay it out for you how it was orchestrated by Michael London the low life thief that preyed on us all and took our hard earned money to pad his own pockets. It's called the bait and switch, making your investment look like it's for something that its not. Mr. London used his ailing Pure fitness gym as front for this scam.

He as a practicing attorney (and should be barred) and knows how to manipulate the system. Knowing that his pre-membership members from Westgate would use the gym on B st would give him a legal stance on anyone getting their deposits back. I know this first hand because I took Mr. London to small claims court and the judge charged me for those free visits that I was supposed to get. On June 4th 2014 My judgment was for 243.00 minus 137 for the use of the gym on b st.

After 2 months time goes by Micheal D. London still has not paid me so I called the gym downtown, and guess what, it was closed down, oh figure that, uhh. That's when I did some digging up on how all of this came about. It's simple. Michael London did this with every intention of ripping us off and should be punished for it. His plan was to use the Westgate gate for pre - membership deposits, bait and switch them to a ailing club, and then close it. He also covered his scam by putting the Carlsbad gym in bankruptcy. Bravo, bravo, bravo. SCAM WELL DONE.

If you were one of the hundreds of victims here's his information

His headquarters is located in the Merrill LYNCH Building 3rd floor. Bar # 51018 6**-**3-5337 or 619-237-****

He hides behind his secretary Joan. The poor thing.

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I have been a member for over 3yrs. Every fall I put my membership on hold when I go back to school.

I give them all the information they requested in the past. This year I found out they kept charging my CC. When I called "corporate" to see why they Shauna said "executive management did not approve the hold". I told them that a happy customer will now have to cancel and Shauna was OK with that.

She said there would be a 30 cancellation fee.

I told her that I effectively cancelled in July for Aug and since they never sent me notification of their decision I said I was stopping future payments. She said I should have "my legal representation contact theirs"...

Several month ago i bought a weider c700 multi-gym and it has been plagued withProblems, I bought the unit in England on an eBay site, I had it shipped unopened to the US, a month later, I unpacked the unit only to fine there were parts missing, I email the company with the parts numbers that are missing, they sent one part and not the rest 6 weeks later to my sister who then ship it out to me in Houston and since then I've discover 3 other parts are missing from the kit, I am vary angry for I payed £800+ for the weider c700 unit, only to fine out that this one is older kit & they can't get parts for it,so you can see my problem.

I like the aesthetics of the club. It is very convenient to sign up.

I felt misled in regard to the package I chose and the pricing to upgrade which is why I have been trying to cancel my contract. Everyone at the club keep saying that I need to mail in a letter to cancel. I have done that. I have been trying to cancel my membership for over a month.

I mailed a cancelation letter with my membership card enclosed to Pure Fitness for Women, P.O. Box 682286, Houston, TX back in July. I have gone to the Pure Fitness For Women location at 6370 Louetta Road, Spring, TX 77379-**** which is were I joined and they show me as an active member. Everyone there seems clueless.

To date I have no membership card, have been unable to use the facilities and still no verification of my cancelation. I regret that the cancelation policy is so difficult.

Pure Fitness is currently trying to force all its clients into giving up credit cards (maybe the fees? maybe the consumer protection?) in favor of letting them pull the monthly charge out of their bank accounts. I don't like having anyone pull from my accounts but I offered to set up an automatic check from my bank to them. No good.

So I just got a call from them stating that my monthly charge was refused by the credit card issuer and that now I have a late charge that I have to pay or they'll turn me over to collections. Somehow their billing problem becomes MY fault. Except that I just got off the phone with the CC company, and they have NO record of Pure Fitness trying to process my credit card.

Clearly Pure Fitness is lying to get late charges and to get me to give up using my CC. Lying ***. I'll be cancelling in the morning.

That's right. Pure Fitness uses their "personal trainers" to go out and actually recruit members from stores and shops in the vicinity of their gyms. They seek out women, and since these trainers are usually large, muscular men, they intimidate their prey into signing up for a membership which they claim is not a contract. Guess what. It is.

Once I became aware that I was contractually obligated to pay Pure Fitness $66 per month for a year, I was pretty upset. This "personal trainer" (read used-car salesman) had smooth-talked my wife into signing up for what he called a "month to month" membership. He specifically said it was not a contract. He even had the audacity to tell her that because I am a military veteran, I would get a discounted rate. All lies!

When my wife called to try to cancel our membership, she was stonewalled by a number of rude receptionists, but she finally got to talk to a company accountant, who for her part was polite and helpful. She admitted that many customers had made similar complaints about the exact same employee who signed up my wife. Supposedly my account was canceled because I am a military veteran and it was wrong for them to lie to my wife about the discounted rate and "month to month" membership. I just got a bill the other day for another month of service. And so the battle continues...

i joined late in the month went in to cancell and they said i was on a contract for a year so i said ok so was going to paid my dues and i am being charged for a anual $25 maintance fee which is fine dont see if why i am getting that fee when i just joined and that didnt include my dues which ends up coming out to $50 for the month so ia sked whats my dues for next mth they said $33 and i was told it was only going to be $20-23 mth so i am struggling to make a payment when i am on afixed income and do want to be part of the gym but am not willing to lose more thatn just LB"S i didnt think this was a situation that i would be in just for wanting a healthier life style so please uyse this on any compliant website against PurefITNESS AND I AM NOT A HAPPY CONSUMER!!!!!!!!!!!!! SCREW THEM