
Pure Energy Window Company
11.8K
CLAIMED LOSSES
5
TOTAL REVIEWS
3.1K
PAGE VIEWS
Pure Energy Window Company Reviews
Anonymous
Very happy with service and product
Excellent service with every one who helped me get my new doorwall. My new doorwall is amazing!!!!! The installition crew were awsome in explaining how the doorwall works and the extra features it has. They did not leave my house until they made sure I could lock the door properly, and the extra features the doorwall has.
EDWIN M Eha
No Response from Pure Energy
We had a Pure Energy representative visit us with the intent of gettiung a quote for a new door wall. The sales person (business cards defines him as Finance Manager) went through his spiel and after taking the measurements of our door wall determined that it was a non-standard size. He indicated that he would need to contact his manager before he could give us a quote. After 10 days we have not seen or heard anything from anyone at Pure Energy. Since that initial visit I have done some on line searches and after reading some of the the reviews I have to say that i am not particularly disappointed that i never heard back from them.
Reason of review:
Poor customer service
Anonymous
Love our new Windows!
We just had all the windows and two large window walls replaced by Pure Energy Window Company. These windows have totally changed the condo. It's lighter, brighter and no more frosted windows when I raise the blinds in the morning. These windows are such an improvement! We should have done this sooner. Pure Energy Window Company made sure the windows complied with the condo association bylaws so we had no worries that the color or style would be a problem. The installation was also fast and efficient and the workers made sure they left the place clean and tidy. Just the same as when they started except for the new, beautiful Windows.
Pros:
- Quality of the windows
Reason of review:
Good quality
1 comment
Anonymous
Happy Homeowner
We asked Pure Energy Windows to give us presentation on their product. We had a couple windows with bad seals and wanted to replace them. We had already replaced nearly all of our windows at least once with warranty before the manufacture went out of business. We were looking for a company that made quality windows the first time! We were impressed with the no bull demonstration and the salesmanship. Never felt pressured in any way. If we had any questions or concerns, we were able to reach the owner in a timely manner. I can already tell the difference just in noise reduction alone. Workmanship is great! No problems here. We would hire them again. I highly recommend this company and their product.
Pros:
- Integrity of the company
Reason of review:
Good customer service
Tiyana Zgi
Pure Energy Window Company screwed us over!
I had the worst experience with a local window company. We needed windows for our new home and decided to go with Pure Energy Windows because the person on the phone seemed very nice and honest. When they came to our house to give us a quote they were using ridiculously aggressive sales tactics, pressuring us into buying and pretty much threatening us. We should have known this was a bad idea. Now we really did NEED windows so we said oh well and went with them. As soon as we had our first problem - they disappeared. I cannot even get ahold of them now. Funny, I guess I'm not the only one with this experience according to what I found on Google News. Window Company Forms Under Dubious Circumstances ‘Pure Energy Window Company’ emerges from cloud of negative customer feedback. Lansing, March 27, 2015: Pure Energy Window Company, a Michigan window retailer headquartered in Lansing, Mich., recently formed in the wake of numerous customer complaints and negative feedback. Before creating Pure Energy, founders Matt Masters and Adrian Beaver were colleagues at a leading window supplier in Southeast Michigan. During their time there, Masters and Beaver were the top two salespeople in terms of customer complaints, before they finally parted ways in late 2014. Customers cited aggressive and hostile sales tactics, as well as a pattern of bullying behavior, in formal complaints regarding both Masters and Beaver. Others stated the Pure Energy founders made false promises, or misrepresented facts in an effort to close more sales. Taken from a formal customer complaint, “Adrian Beaver acted in a sarcastic manner with my wife, and called me closed-minded [when he was unable to close the sale].”
Loss:
$11750
Pros:
- Secretary was nice
Cons:
- Quality of product
- Sales person
- Customer service
Reason of review:
Poor customer service
Preferred solution: Full refund
4 comments
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Pure Energy Window Company
Thank you for your positive review Elizabeth. Pure Energy is constantly striving to do the best work possible for our customers.
It is because of honest customers like yourself that we will continue to proudly serve Michigan homeowners for years to come.
Thank you for your confidence and business!
Pure Energy Window Company