Pure Air Homes

They were suppose to service heating unit n clean ducks and a new filter for 39.99.Then they told us we needed to replace all the ducking.we were going to do it but first we wanted so bet other estimates.we feel we were pressured into agreeing.They wanted to disconnect ducts leave us without heat n it was raining n cold so we told them no.After they left I got 3 cheaper bids, so I canceled it an stopped payment on check.The house wouldn't warm up so I had my grandson come n look and they ripped out some of the ducking.What kind of *** is that.They ask us if they could and we said no.tehy went from 2900.dollars to 1900.while keeping me on the phone for almost an hour.Why didn't they quote the lower price first, because they weretrying to take advantage of us who are seniors.Beware buyers.Always get more then 1 quote

PLEASE! PLEASE! PLEASE! DO NOT USE PURE AIR HOMES (pureairhomes.com) for any type of crawlspace/encapsulation/waterproofing work!! I AM HYSTERICAL at this point. These people are unqualified and

inexperienced to do this type of work.

I had initially called them because of a damp/wet crawlspace and I thought the sump pump was no longer working. When Chris Turner, the owner and Keith ???, the worker (employee) came out to do an estimate, I was told that Keith was a crawlspace inspector. Grant it, when he went to "inspect", he found out that there was nothing wrong with the sump pump but it needed to be put into a larger type bin with holes and surrounded by rocks. Afterwhich, some type of layering would be placed over the dirt that would prevent the vapors from escaping up to the floorboards ($750). They also suggested that the insulation be removed from the crawlspace because it is a breeding ground for mold ($750). They showed me before-and-after pictures of what it should look like upon completion. I was impressed with what I saw, so I preceeded to schedule a time for them to come back out and do the work, which was two days later. They showed up about 45 minutes late to do the job. Upon removing the insulation, they spotted mold in 4 areas and charged an additional ($250) to treat. I don't know if it was present or not, because they didn't show me or take pictures of their findings, but I took their word for it. When they were all done, I asked them what happened to the layering over the dirt that they were suppose to do. They stated that that's not what I paid for. I WAS REALLY UPSET NOW because they said something totally different than what they actually did. Nonetheless, I went ahead and paid for the

services rendered.

A week after having the work done I found out that Keith is NOT a crawlspace inspector. In fact, he's only been doing this type of work for about 4 months. What made me investigate was the fact that I was very unpleased

with the work that was done. There had been a heavy rain so I decided to take a look under the crawlspace (in which I

enter thru the garage) to see how things were looking. Needless to say, it looked the same way it did before they even came (if not worst). I immediately called them and told them I still had water/damp issues. They said they would be over by noon the next day, but didn't show up until 2pm. After removing the crawlspace door, they immediately said 'nothing was wrong, and I'm expected to still see SOME water and dampness down there'. I told them it looked that exact same way when they claimed I had a problem when they came out to do the estimate. So in reality, they had done absolutely NOTHING!!! After going all the way in, Keith saw that the hose had come apart. He asked Chris for some tape. I intervened and asked 'why are you using tape to tape up something that continuously gets wet...wouldn't it just come apart again. Do you not have another means, such as glue?'. They then said oh yeah, we can use some glue. At this point I'm fuming!!!! They're suppose to be more knowlegeable than I am in that area, one would think! They also said more holes needed to be drilled into the basin/bin.....but they didn't have a drill (WHO DOESN'T HAVE THE APPROPRIATE TOOLS ON THE JOB...WHO DOES THAT??? and what kind of company am I REALLY dealing with!!). They said they would be back out this Tuesday, but then called back and said it would be the following Tuesday (and didn't give me a time....they'll call me that day). Mind you, when I initially requested the service, they were willing to come out the very next day to get started (because they said they could use the money---SERIOUS RED FLAG)!!!

Don't let the fact that he was on 11-Alive news fool you!! I thought he was legit because of it. I also later found out from a customer, that they only charged them $250 to remove the insulation and their square footage was a lot larger than mine and my crawlspace was much easier to work in (ie, plenty of space between the ground and floorboards), so why I was charged a substantial amount is beyond me. There's also another customer who is currently sueing them for not delivering the work that they promised and not resolving the initial issue. I am honestly thinking of following suit.

When I called Chris Turner to question him about the qualifications of his workers, he answered by stating that "4-months is a long time in that industry". I told him not for MY money, it's not!!! Had I known that going in, I would have never had them do the job. I do not have money to throw away like that. Now I feel I have been swindled out of $1,750.00!!! And the problem still exist!! They do not allow one to post their testimonials on their site, or I would have done so there. You can only email them, and I guess they pick and choose which ones to display. I'm trying to keep others from making the same costly mistake that I did, so please take this as a WARNING!!!

PLEASE! PLEASE! PLEASE! DO NOT USE PURE AIR HOMES (pureairhomes.com) for any type of crawlspace/encapsulation/waterproofing work!! I AM HYSTERICAL at this point. These people are unqualified and

inexperienced to do this type of work.

I had initially called them because of a damp/wet crawlspace and I thought the sump pump was no longer working. When Chris Turner, the owner and Keith ???, the worker (employee) came out to do an estimate, I was told that Keith was a crawlspace inspector. Grant it, when he went to "inspect", he found out that there was nothing wrong with the sump pump but it needed to be put into a larger type bin with holes and surrounded by rocks. Afterwhich, some type of layering would be placed over the dirt that would prevent the vapors from escaping up to the floorboards ($750). They also suggested that the insulation be removed from the crawlspace because it is a breeding ground for mold ($750). They showed me before-and-after pictures of what it should look like upon completion. I was impressed with what I saw, so I preceeded to schedule a time for them to come back out and do the work, which was two days later. They showed up about 45 minutes late to do the job. Upon removing the insulation, they spotted mold in 4 areas and charged an additional ($250) to treat. I don't know if it was present or not, because they didn't show me or take pictures of their findings, but I took their word for it. When they were all done, I asked them what happened to the layering over the dirt that they were suppose to do. They stated that that's not what I paid for. I WAS REALLY UPSET NOW because they said something totally different than what they actually did. Nonetheless, I went ahead and paid for the

services rendered.

A week after having the work done I found out that Keith is NOT a crawlspace inspector. In fact, he's only been doing this type of work for about 4 months. What made me investigate was the fact that I was very unpleased with the work that was done. There had been a heavy rain so I decided to take a look under the crawlspace (in which I

enter thru the garage) to see how things were looking. Needless to say, it looked the same way it did before they even came (if not worst). I immediately called them and told them I still had water/damp issues. They said they would be over by noon the next day, but didn't show up until 2pm. After removing the crawlspace door, they immediately said 'nothing was wrong, and I'm expected to still see SOME water and dampness down there'. I told them it looked that exact same way when they claimed I had a problem when they came out to do the estimate. So in reality, they had done absolutely NOTHING!!! After going all the way in, Keith saw that the hose had come apart. He asked Chris for some tape. I intervened and asked 'why are you using tape to tape up something that continuously gets wet...wouldn't it just come apart again. Do you not have another means, such as glue?'. They then said oh yeah, we can use some glue. At this point I'm fuming!!!! They're suppose to be more knowlegeable than I am in that area, one would think! They also said more holes needed to be drilled into the basin/bin.....but they didn't have a drill (WHO DOESN'T HAVE THE APPROPRIATE TOOLS ON THE JOB...WHO DOES THAT??? and what kind of company am I REALLY dealing with!!). They said they would be back out this Tuesday, but then called back and said it would be the following Tuesday (and didn't give me a time....they'll call me that day). Mind you, when I initially requested the service, they were willing to come out the very next day to get started (because they said they could use the money---SERIOUS RED FLAG)!!!

Don't let the fact that he was on 11-Alive news fool you!! I thought he was legit because of it. I also later found out from a customer, that they only charged them $250 to remove the insulation and their square footage was a lot larger than mine and my crawlspace was much easier to work in (ie, plenty of space between the ground and floorboards), so why I was charged a substantial amount is beyond me. There's also another customer who is currently sueing them for not delivering the work that they promised and not resolving the initial issue. I am honestly thinking of following suit.

When I called Chris Turner to question him about the qualifications of his workers, he answered by stating that "4-months is a long time in that industry". I told him not for MY money, it's not!!! Had I known that going in, I would have never had them do the job. I do not have money to throw away like that. Now I feel I have been swindled out of $1,750.00!!! And the problem still exist!! They do not allow one to post their testimonials on their site, or I would have done so there. You can only email them, and I guess they pick and choose which ones to display. I'm trying to keep others from making the same costly mistake that I did, so please take this as a WARNING!!!