Anonymous
map-marker Hackney, Hackney

I have received a order from a cancelled account

On the 10 Jan I received an order out of the blue money taken 20 .80 I wish for a full refund and all my details to be deleted at once

My subscription was cancelled last June

Ref 115057****0300 # 248****

Please confirm refund and that you have removed me from any data base I will then return the package which remains unopened you also had not emailed me to say this would be arriving I have had no direct emails since last June as I say

Wendy Thorogood

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User's recommendation: Not to sign up

Anonymous
map-marker Mijas, Malaga

Great but want to buy just the Grounding Vetiver

Can I buy separate bottles of Grounding Vetiver as this is my favourite and would like to buy more of just this one

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Resolved
Eutimio Kds
map-marker Okehampton, Devon

Resolved: You have received my product BACK but have taken the payment never the less

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Updated by user Jan 20, 2025

Company fixed the issue and I have been provided with apology.

Original review Dec 20, 2024

I have written numerous times about an order that I had cancelled THREE weeks prior to its delivery. The cost was then taken out of my account .

When I wrote to inform you that it had been cancelled, I was told that it was too late as it was already out for delivery. I checked with EVRI and found that it had been returned.

I have written since and had no reply. Can you provide me with a telephone number to enable me to actually speak to someone,

PLEASE REPLY

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Resolved
carol m Pik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Recycling...

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I do like the product; it smells wonderful and works fairly well for an eco-product. Unfortunately, the small glass refills are not as friendly as you may think.

The advantages and disadvantages of a glass bottle:

Like paper, glass is fully recyclable.

It can also be endlessly reprocessed with no loss of quality, according to England's national recycling campaign, Recycle Now. Glass is also a highly recycled material, with an average recycling rate of up to 80%, according to Glass Alliance Europe, while the paper recycling rate is at 66.2%, according to Recycling Today.

However, due to the heaviness of the material, transport emissions are high and glass can only be recycled in furnaces which use a lot of energy in order to reach a high heat, thus emitting pollution.

Furthermore, glass is made from sand, soda ash, limestone, and other additives. These materials needed to produce glass have to be quarried, which is a process that creates visual pollution and destroys wildlife habitats.

I won't be reordering.

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Pros:
  • Cleaning is okay
  • Love the smell
Cons:
  • Not as environmentally friendly as other eco products

Preferred solution: The company needs to stop using small glass bottle refills.

User's recommendation: Tablet cleaning products that you add to water, one example: The Green Company.

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