Purchase Green
Purchase Green Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Predominantly negative sentiment: recent Purchase Green reviews report dissatisfaction with product performance and warranty handling, with customers calling the experience a disappointment and warning others.
Positive Feedback
Install initially met expectations and staff offered an in-person estimate and a warranty, with a regional manager attempting partial assistance.
Negative Feedback / Risk Areas
- Pet turf failed quickly and produced strong odors creating a health concern.
- Customer service provided inconsistent follow-up and denied refunds or free uninstall despite warranty claims.
- Company threatened additional charges to remove product and discouraged complaints after negative reviews.
Key Takeaways for Future Customers
- Read Purchase Green reviews and ask for written warranty specifics before buying.
- Confirm refund and uninstall policies and document communications about refunds.
- Verify pet-friendly product performance on similar installations and escalate customer service issues promptly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Predominantly negative sentiment: recent Purchase Green reviews report dissatisfaction with product performance and warranty handling, with customers calling the experience a disappointment and warning others.
Positive Feedback
Install initially met expectations and staff offered an in-person estimate and a warranty, with a regional manager attempting partial assistance.
Negative Feedback / Risk Areas
- Pet turf failed quickly and produced strong odors creating a health concern.
- Customer service provided inconsistent follow-up and denied refunds or free uninstall despite warranty claims.
- Company threatened additional charges to remove product and discouraged complaints after negative reviews.
Key Takeaways for Future Customers
- Read Purchase Green reviews and ask for written warranty specifics before buying.
- Confirm refund and uninstall policies and document communications about refunds.
- Verify pet-friendly product performance on similar installations and escalate customer service issues promptly.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dillon Beach, California
Sold a product as pet friend and refused to refund or uninstall it after 4 weeks when it was clearly NOT only not pet friendly, but became a bacteria breeding health risk.
- - Purchase Green evaluated my deck and installed pet turf with warranty.
- - Odor appeared in warm weather; they refused coverage and would uninstall.
Here's the low down:
I called Purchase Green (Petaluma) at (707) 948-**** regarding questions I had around artificial turf for pet areas on a raised deck. They offered to come out to my house to evaluate my deck and if appropriate, give a free estimate for installation of a pet friendly turf.
Drake arrived a few days later and I let Drake know that I had used another product previously but it had retained the smell of urine (I have two dogs) so badly that I had to throw it out. That I wasn't interested in purchasing the same kind of product, but a pet specific one that would work on my deck. Drake and his supervisor were well aware of the concerns I had around installing the turf and not having it be up to the task of my two dogs (one medium, one small)... He assured me their pet product was made specifically for situations just like mine...
people with pets in smaller spaces, that it was made for it, and had "many more drain holes" than other products, making it ideal for pet spaces. Plus, he said the sand and deodorizer that would be inside of it would take care of anything that might otherwise come through other products. He said my deck was an ideal spot for their specific pet friendly turf, and if anything started to stink they would guarantee it and come out and remedy it for free. That the warranty covered everything but burns from the sun.
I asked about drainage and what they would use and Drake called his boss right then to ask, I heard him relay the type of deck it was (Trex) and ask about drainage tiles or a "pan" he had known about. He was told they didn't have either of these things in stock to install but it "wouldn't be an issue on a deck" and he assured me if it was, they would fix it. This guarantee and promise of "a great warranty Purchase Green provided for all issues other than sun burn", along with Drake getting the additional confirmation from HIS supervisor made me confident in going ahead with the purchase and installation of the artificial turf.
Initially it was exactly what we wanted. But then..
Less than 4 weeks after the install of the product, the temperatures rose here to just 55 degrees and that seemed to be the "magic temp" for the odor to reveal itself.
I immediately texted Drake who said that should not be happening and that they would "take care of it" (see previously attached text screenshots) and I've been given the runaround ever since.
The temps have increased with the season and we can no longer sit on our deck, keep our door open for the dog, and the next door neighbor is complaining about the smell.
For document of all communications beginning one month post install (when odor began to become unbearable) and concluding today with receipt of their final decision to not cover anything and actually even going so far as to say they would charge me an additional $1200 to come uninstall it, visit the BBB, or just ask me.
At this point I hold the owners 100% responsible for the lack of integrity in this company as the Regional Manager did end up going the distance for us, and she could only go so far.
Update: Gave them one more shot to make it right... owner stated since a yelp review was written "damage was done" and no need for them to rectify anything.
User's recommendation: Do not deal with Purchase Green (AKA: Path to Prosperity LLC). You can get artificial turf anywhere else. Save yourself $$ and massive headaches and disappointment.
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Hi a turf application especially directly to a Trex/Trax Deck will hold the heat and does not allow the turf to "breath" making it super hot too hot for the pets to use and will entrap the urine and water there are drainage tiles called Airdrain Geocell specifically and they allow a 1 inch elevation to allow for air to pass through, water to drain, urine to drain and the infill to do its job this should have never EVER been applied directly to your deck with out the proper information being disclosed such as being to hot, no drainage etc the AirDrain AirDrain Geocell drainage tile is click-able tiles creating a grid that creates a 1 inch lift & 92% air void underneath your artificial turf. AirDrain elevates the synthetic turf above the subgrade, concrete or decks, rooftops to allow air to circulate and water to pass through rapidly.
It helps keeps the surface temperature at lower levels due to its ability to allow continuous movement of air. each clickable tile is 32" x 32" x 1" in thickness it has been hard to source but 1 company does carry it called SGW. PG used to carry them and during the pandemic it became a problem for them to keep in stock I would like to let you know that Purchase Green is NOT a licensed contractor by the california cslb and is only a franchise of the corporation called Purchase Green (pathway to prosperity) The Petaluma group is Purchase Green East Bay LLC that is their legal entity that runs the Concord, Santa Rosa and shuttered Petaluma showroom Pathway to prosperity is only a llc now sold off to a larger conglomerate called The Recreational Group and is only a LLC in California name only for franchising after getting into very serious legal trouble with the state of California for illegal franchising law violations Purchase Green "corporate" has been cited by the construction board of California numerous times for contracting without a license the Concord group who owns Concord, Petaluma & Santa Rosa stores uses a landscaping license C-27 classification of a family member Steve's Landscaping and he doesn't oversee each project so it is sub-contracted out to several subcontractors when the "sales" team sells a job like yours btw I encourage you to A) report this to the construction board of California aka CSLB B) work with a reputable turf manufacturer / supplier / retailer who actually will share knowledge with you and is licensed, bonded and insured always and especially when dealing with projects over $1000 in value otherwise you can try a DIY or hire a Handyman at your own risk its about selling to you vs educating you and you were sold to and I am sorry to see that the airdrain by air field systems Link:https://***/shop/airdrain-for-synthetic-grass/ a large supplier carries this product at a reasonable rate approx $21-25 per pc I believe possibly more called SGW to be able to purchase and have them ship or you can pick up https://***/product/install-accessories/bases-liners/airdrain/ Purchase Green Petaluma/Santa Rosa/Concord did carry the airdrain and it could have been brought over from their stocking supplier they may have lost the distribution on it though either way see how easy it was to inform you where to buy it ..
Moving forward I recommend if you have to put turf on top of a deck especially a Trex deck that you have a drainage tile like the Airdrain 1" anything lower in size could still be a issue as the 1 inch lift will be a good buffer to then lay turf on top to then allow the air / water / urine to pass through and also allow for the turf to remain cooler and to be very honest and direct when placing on top of a deck you HAVE to participate in the cleaning aka maintaining of your turf on a regular basis not like in the ground version it will be a regular thing at least 2x a month hose it down with vinegar & water 50/50 dilution as well as having the right Infill placed into that Turf the Zeoderizer mixed with anti-odor anti-bacterial infill to treat against microbes, bacteria & ammonia etc its all about knowledge on this I am Lisa and I own a turf company I am licensed bonded & insured by the CSLB and I also do not like Purchase Green and have had terrible experiences with ownership and their greed and misinformation I have helped hundreds of dissatisfied clients from PG from similar situations I am a turf manufacturer as well as a retailer & installer called; Go Green Artificial Turf 1776 Arnold Industrial Way Ste. N Concord CA 94520 9**-**5-1786 store 415-738-**** cell feel free to reach out if still applicable we service the North Bay Best wishes