Anonymous

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Verified Buyer
| map-marker Dillon Beach, California

Sold a product as pet friend and refused to refund or uninstall it after 4 weeks when it was clearly NOT only not pet friendly, but became a bacteria breeding health risk.

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Purchase Green - Sold a product as pet friend and refused to refund or uninstall it after 4 weeks...

Here's the low down:

I called Purchase Green (Petaluma) at (707) 948-**** regarding questions I had around artificial turf for pet areas on a raised deck. They offered to come out to my house to evaluate my deck and if appropriate, give a free estimate for installation of a pet friendly turf.

Drake arrived a few days later and I let Drake know that I had used another product previously but it had retained the smell of urine (I have two dogs) so badly that I had to throw it out. That I wasn't interested in purchasing the same kind of product, but a pet specific one that would work on my deck. Drake and his supervisor were well aware of the concerns I had around installing the turf and not having it be up to the task of my two dogs (one medium, one small)... He assured me their pet product was made specifically for situations just like mine...

people with pets in smaller spaces, that it was made for it, and had "many more drain holes" than other products, making it ideal for pet spaces. Plus, he said the sand and deodorizer that would be inside of it would take care of anything that might otherwise come through other products. He said my deck was an ideal spot for their specific pet friendly turf, and if anything started to stink they would guarantee it and come out and remedy it for free. That the warranty covered everything but burns from the sun.

I asked about drainage and what they would use and Drake called his boss right then to ask, I heard him relay the type of deck it was (Trex) and ask about drainage tiles or a "pan" he had known about. He was told they didn't have either of these things in stock to install but it "wouldn't be an issue on a deck" and he assured me if it was, they would fix it. This guarantee and promise of "a great warranty Purchase Green provided for all issues other than sun burn", along with Drake getting the additional confirmation from HIS supervisor made me confident in going ahead with the purchase and installation of the artificial turf.

Initially it was exactly what we wanted. But then..

Less than 4 weeks after the install of the product, the temperatures rose here to just 55 degrees and that seemed to be the "magic temp" for the odor to reveal itself.

I immediately texted Drake who said that should not be happening and that they would "take care of it" (see previously attached text screenshots) and I've been given the runaround ever since.

The temps have increased with the season and we can no longer sit on our deck, keep our door open for the dog, and the next door neighbor is complaining about the smell.

For document of all communications beginning one month post install (when odor began to become unbearable) and concluding today with receipt of their final decision to not cover anything and actually even going so far as to say they would charge me an additional $1200 to come uninstall it, visit the BBB, or just ask me.

At this point I hold the owners 100% responsible for the lack of integrity in this company as the Regional Manager did end up going the distance for us, and she could only go so far.

Update: Gave them one more shot to make it right... owner stated since a yelp review was written "damage was done" and no need for them to rectify anything.

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User's recommendation: Do not deal with Purchase Green (AKA: Path to Prosperity LLC). You can get artificial turf anywhere else. Save yourself $$ and massive headaches and disappointment.

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