Never got my shipment!! Charged my credit card 3 1/2 weeks ago

What a colossal disappointment this company is. Charged my credit card 3 1/2 weeks ago still no merchandise! Their foundation brush left shredded hair all over my face.

User's recommendation: Terrible customer service!

View full review
#3479685 Review #3479685 is a subjective opinion of poster.
Spring Valley, New York
Preferred solution
Full refund

I accidentally filled this out in error

Just looking for Customer Service Number as I did not receive what I thought I ordered. Not pissed...will follow up with them tomorrow when they are open
View full review
#3155522 Review #3155522 is a subjective opinion of poster.
Colorado Springs, Colorado
New Reviewer

Trying to use promo code yayday8

Im trying to use this promo code to order foundation online through your website and when I put in the code it tells me it is not valid for the items in my cart but I am only ordering foundation and it is specifically for foundation, concealer, etc.
View full review
#3144493 Review #3144493 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Resolved: Misleading website

Update by user May 04, 2018

Received refund and was pleased that Pur reached out to me via phone and e-mail.

Update by user May 03, 2018

Update: Within ten minutes of posting this, I received an e-mail from Pur and partial refund of my order. While I do appreciate this refund, the e-mail I got made no sense whatsoever: "Our BOGO promotional offer does not duplicate the items purchased.

Your lowest priced items are the items that are provided complimentary." What???

Doesn't this mean 'buy one, get one free' or have I missed something? Sorry, Pur/Astralbrands, either get it right or stop offering these misleading promotions and sending me twenty e-mails about it.

Original review posted by user May 03, 2018
I have been a long time customer of Pur Minerals cosmetics. I have bought hundreds of dollars worth of their products through their site as well as other outlets (eBay, Ulta, Kohl's, and Recently, their site ran a BOGO promotion for several days. I logged into my account, purchased the qualifying items, but did not receive the extras I should have. This was the second time in just a few weeks that my order was incorrectly received by them. After my first complaint, I was e-mailed that I had not inputted the correct code (yes, I did) , but that they would send me the extra items, which were mailed to me a few days later. Following this second botched order last week, I contacted their customer service site with details of the problem, but received no response. I will not order again through their site and will likely switch to another brand as I am so disgusted with these misleading promotions. Dedicated customers should not always have to input a silly code to receive the extras, but the fact remains that everything on my end WAS correct. it's time for them to revamp their site and do it RIGHT.
View full review
#1246957 Review #1246957 is a subjective opinion of poster.
  • Products are excellent
  • Website
Reason of review
Order processing issue

Brands Related to Pur Cosmetics


Astral Brands

0 Reviews


0 Reviews

Aloette Cosmetics

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article