Pur Cosmetics Reviews
Pur Cosmetics Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pur Cosmetics has a 3.3 star rating based on 2 customer reviews; consumers are mostly neutral. Pros: products are excellent and diverse. Cons: website and order handling. Price level is medium. Recent comments include requests to "Please call me" and reports of "Terrible customer service!" and "Avoid contact".
Key Takeaways for Future Customers
- Check Pur Cosmetics reviews before ordering online and note promo code issues.
- Expect medium pricing with valued product variety and turnaround time.
Negative Feedback / Risk Areas
- Repeated customer complaints about website errors and misleading promotions.
- Billing issues: charged without shipment and slow responses on refunds or RMA requests.
- Poor customer service and problems applying promo codes.
Positive Feedback
Customers praise product quality and diversity; some value quick turnaround when service works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pur Cosmetics has a 3.3 star rating based on 2 customer reviews; consumers are mostly neutral. Pros: products are excellent and diverse. Cons: website and order handling. Price level is medium. Recent comments include requests to "Please call me" and reports of "Terrible customer service!" and "Avoid contact".
Key Takeaways for Future Customers
- Check Pur Cosmetics reviews before ordering online and note promo code issues.
- Expect medium pricing with valued product variety and turnaround time.
Negative Feedback / Risk Areas
- Repeated customer complaints about website errors and misleading promotions.
- Billing issues: charged without shipment and slow responses on refunds or RMA requests.
- Poor customer service and problems applying promo codes.
Positive Feedback
Customers praise product quality and diversity; some value quick turnaround when service works.
Columbia, South Carolina
Request RMA
I have defective product in that I am unable to open container (compact). I contacted company without any satisfactory response.
User's recommendation: Avoid contact
Please call me
Looking for a pink blush none our stores carry a light to medium pink blush The pink blush they carry is way tooo dark
User's recommendation: Please call me
Spring Valley, New York
Never got my shipment!! Charged my credit card 3 1/2 weeks ago
What a colossal disappointment this company is.
Charged my credit card 3 1/2 weeks ago still no merchandise!
Their foundation brush left shredded hair all over my face.
Preferred solution: Full refund
User's recommendation: Terrible customer service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to use promo code yayday8
- - Promo code is not valid for the items in the cart.
- - The promo is stated for foundation, concealer, etc.
Im trying to use this promo code to order foundation online through your website and when I put in the code it tells me it is not valid for the items in my cart but I am only ordering foundation and it is specifically for foundation, concealer, etc.
Preferred solution: Let the company propose a solution
Colorado Springs, Colorado
I accidentally filled this out in error
Just looking for Customer Service Number as I did not receive what I thought I ordered. Not pissed...will follow up with them tomorrow when they are open
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Misleading website
- - Longtime Pur Minerals customer; BOGO extras not added.
- - This is the second botched order.
- - No response from customer service; I will switch brands.
Received refund and was pleased that Pur reached out to me via phone and e-mail.
Update: Within ten minutes of posting this, I received an e-mail from Pur and partial refund of my order. While I do appreciate this refund, the e-mail I got made no sense whatsoever: "Our BOGO promotional offer does not duplicate the items purchased.
Your lowest priced items are the items that are provided complimentary." What???
Doesn't this mean 'buy one, get one free' or have I missed something? Sorry, Pur/Astralbrands, either get it right or stop offering these misleading promotions and sending me twenty e-mails about it.
I have been a long time customer of Pur Minerals cosmetics. I have bought hundreds of dollars worth of their products through their site as well as other outlets (eBay, Ulta, Kohl's, and Amazon.com).
Recently, their site ran a BOGO promotion for several days. I logged into my account, purchased the qualifying items, but did not receive the extras I should have. This was the second time in just a few weeks that my order was incorrectly received by them. After my first complaint, I was e-mailed that I had not inputted the correct code (yes, I did) , but that they would send me the extra items, which were mailed to me a few days later.
Following this second botched order last week, I contacted their customer service site with details of the problem, but received no response.
I will not order again through their site and will likely switch to another brand as I am so disgusted with these misleading promotions.
Dedicated customers should not always have to input a silly code to receive the extras, but the fact remains that everything on my end WAS correct. it's time for them to revamp their site and do it RIGHT.
- Products are excellent
- Website
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