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Puppyspot

Puppyspot

www.puppyspot.com
What is your customer experience with Puppyspot?

Puppyspot Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Puppyspot has a 1.2 star rating from 1 review and consumers are mostly dissatisfied; recent Puppyspot reviews cite poor communication and concern about breeder health.

Key Takeaways for Future Customers

  • Expect issues with updates and customer service; verify communication protocols before purchase.
  • Be cautious about breeder vetting and health guarantees.
  • Confirm cancellation, refunds, and billing terms up front to avoid refund problems.

Negative Feedback / Risk Areas

  • Poor communication and missing updates are recurring customer complaints.
  • Difficulty obtaining refunds or canceling purchases and billing disputes.
  • Reports of serious health problems in puppies linked to breeder practices.

Positive Feedback

Some customers noted helpful staff assistance, successful exchanges handled, and a few happy, healthy pets from Puppyspot. One agent named David was specifically praised.

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Show reviews that mention
mountain dog issues riley money color playpen bernese mountain playpen box exchange return
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Anonymous
map-marker Katy, Texas

Issues

I called to see why its been almost 3 weeks since Ive heard how Riley is doing since I have not heard from them. Still dont have an update. I wish I could get my money back.

User's recommendation: Don’t purchase

View full review
Resolved
Jill K Jhh

Resolved: Had to put the Bernie’s Mountain dog down at eight months of age due to bad breeding jeans Purchased a Bernese mountain dog, that we had to put down.

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AI Highlights
  • - A Bernese dog purchased at eight months had bone disease and hip dysplasia.
  • - Breeder couldn't help; would call puppy spot; dog euthanized.
Updated by user Dec 23, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 23, 2023

Purchased a Bernese mountain dog at eight months of age had degenerative bone disease and hip dysplasia. Contacted the Breeder.

Breeder said he couldnt do anything and would call puppy spot.

Now I have to invest expense in time in trying to make this right. She was euthanized at eight months of age.

Loss:
$5000
Cons:
  • No resolution yet

Preferred solution: Full refund

User's recommendation: Find a way to make sure that the breeders have been vetted

View full review
Anonymous
map-marker Katy, Texas

Issues

AI Highlights
  • - No one answered; no updates were provided.
  • - The portal shows the same pictures and an old video; no new content.
  • - I can't cancel or get a refund.

First of all, no one answered. Secondly Im really disappointed that Im not getting updates.

I had to ask for them. I went to the portal and looked for updates. The same pictures are up and an old video where Riley is trying to walk. I was told I would get updates and new videos and Im not.

No correspondence. I really wish I had not paid for something Im not getting. Service. I dont have an option to cancel and get my money back.

I advise buyers to be more informed than I have been. Elma Alvarez.

User's recommendation: Be careful with what you sign up for.

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Anonymous
map-marker San Jose, California

I received the wrong color playpen. Don’t you dare eat my glasses

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I received the wrong color playpen. I called to see about an exchange, and they were very good about it and are sending me a return label and box.

User's recommendation: I recommend them to every pet pet owner I know.

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Anonymous
map-marker Woodbridge, Virginia

Cancer

My Akita of 7 years today diagnosed with cancer and has a month to live.Was told breeder pups are susceptible to cancer.

Be wary of breeders.

User's recommendation: Find a local dog in your town

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Anonymous
map-marker Tracy, California

Cking on availability of a puppy

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WE absolutely LOVE DAVID. He assisted us with our procuring of our new baby girl now called Roxie Rose Robinson.

TY..

we are counting the days. grace & dave fr Tracy CA

User's recommendation: Already referred a friend, Brandon, to DAVID @ yr company.

View full review
Anonymous
map-marker Revere, Massachusetts

Informational for dog lovers....

AI Highlights
  • - There is no perfect dog or human.
  • - I have an active, great purebred German Shepherd who is loyal and healthy.

There is no perfect..No perfect dog and certainly flawed humans ! I got an active and great Purebred German Shepherd and he is loyal and healthy.

If you want perfect then look at your partner first, and yourself, then judge as you wish. Then you will see your pet in a more accepting light.

User's recommendation: Do your homework as to the kind of dog you want or need.

View full review

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