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Update by user May 13, 2022

No e

Original review posted by user May 12, 2022
I ordered a pup box got it, called in to cancel subscription, because my finances got tight, they said ok.still charged my c.c $22.why?

User's recommendation: Not good service.

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ID
#3569864 Review #3569864 is a subjective opinion of poster.
Cons
  • Please refund me
Loss
$22
Preferred solution
Full refund

Fraudulent use of credit card to send pup box. Did not order. How to send back box for credit.

I have not had a reply from the company from my first message. Would like response to question on credit to my card that was used fraudulently and instructions on what to do with PupBox.
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ID
#3475908 Review #3475908 is a subjective opinion of poster.
Location
Birmingham, Alabama

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to speak to hu.an

We still have not received our puobox that has been paid for! We want our money back or our pupbox. Very sad this is happening, been getting it over a year without this problem. We shoild be allowed to speak to someone. You don't get back in a timely manner with emails.
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ID
#3462601 Review #3462601 is a subjective opinion of poster.
Location
Indianapolis, Indiana
Pros
  • Something new
Loss
$39
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Customer service

You cant reach anyone in the customer service department, if they even have one. You email and nobody gets back to you. They charge you for the item and it never arrives.

User's recommendation: Don’t shop here.

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ID
#3415771 Review #3415771 is a subjective opinion of poster.
Loss
$80
Preferred solution
Full refund

Price

First box was ok but then they hit me with the second box for 3 toys and 1-2 bags of treats for $30. Dont get me wrong dogs love it but with gas prices at 4-5 dollars a gallon I need gas before they get new toys I really need to cancel this asap
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ID
#3395903 Review #3395903 is a subjective opinion of poster.
Location
New Smyrna Beach, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Cancel my pup box

Update by user Dec 31, 2021

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Dec 31, 2021
My pup passed away . Not ready for a new pet at this time.thank you. I wasn't a *** consumer. Just a sad consumer.
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Resolved
ID
#3216853 Review #3216853 is a subjective opinion of poster.
Location
Weaverville, North Carolina
Pros
  • Something new
Loss
$32
Preferred solution
Just to cancel. I don't need a box refund would be nice .

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