Alliza G
map-marker Roselle Park, New Jersey

Helping my sister get her money back

When I called to complain the owner told me we were treated badly because our party was high and drunk.

My family and I had a bad experience at one of your locations and this was it. I could find your contact info to CC you on the email to corporate. The fact you own a facility thats not being cared you might want to read this.

Last night January 27, 2024 my family and I visited the Roselle Park location. Im not even sure where to start. Aside from there was one young male employee that just seemed to want to do his job and was very courteous I wish I would have gotten his name before writing this but HERE WE GO.

Number one the facility is DIRTY, no air conditioning or access to water where is this world do you expect children to drink out of a WATER FOUNTAIN in this time we are living in post pandemic. (I believe a water bottle policy should be taken into effect)

Shut off lights with no warning There were children as young as 2 and as old as 17 playing together in the dark. I think reevaluating your age groups for parties.

One of staff members was in the ninja room hanging above my kids messing around and almost fell. Which would have landed him on top of my 3 year of. The amount of hazards and ZERO supervision In that area is a law suit waiting to happen. The entire staff was huddled up not doing anything for hours. I have video of them doing nothing meanwhile the place reeks of stale pizza and theres dirt and garbage on the floor but the staff is just there yelling and chilling out.

Shorty after my children played in the foam blocks they both have severe eye irritation. Which they did not have prior to going.

Then your company will be receiving another email in regard to what happened in the party room. Long story short staff was rushing is ruined my nephews bakery items we bought for the party and then went on to be rude and call the cops on my family when she was just lazy and couldnt have things her way. On top of that my kids couldnt even drink in the party ROOM again we were told to use the fountain ?!!! Are you insane have you seen your fountain or anything else at this location. Im sorry if this is offensive to your business but its being run children who frankly dont give a ***

If you did read this Im hoping to talk.

View full review

Preferred solution: Full refund

User's recommendation: Don’t go !

Alliza G
map-marker Newark, New Jersey

Treated horrible

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My family and I had a bad experience at one of your locations and this was it. I could find your contact info to CC you on the email to corporate. The fact you own a facility thats not being cared you might want to read this.

Last night January 27, 2024 my family and I visited the Roselle Park location. Im not even sure where to start. Aside from there was one young male employee that just seemed to want to do his job and was very courteous I wish I would have gotten his name before writing this but HERE WE GO.

Number one the facility is DIRTY, no air conditioning or access to water where is this world do you expect children to drink out of a WATER FOUNTAIN in this time we are living in post pandemic. (I believe a water bottle policy should be taken into effect)

Shut off lights with no warning There were children as young as 2 and as old as 17 playing together in the dark. I think reevaluating your age groups for parties.

One of staff members was in the ninja room hanging above my kids messing around and almost fell. Which would have landed him on top of my 3 year of. The amount of hazards and ZERO supervision In that area is a law suit waiting to happen. The entire staff was huddled up not doing anything for hours. I have video of them doing nothing meanwhile the place reeks of stale pizza and theres dirt and garbage on the floor but the staff is just there yelling and chilling out.

Shorty after my children played in the foam blocks they both have severe eye irritation. Which they did not have prior to going.

Then your company will be receiving another email in regard to what happened in the party room. Long story short staff was rushing is ruined my nephews bakery items we bought for the party and then went on to be rude and call the cops on my family when she was just lazy and couldnt have things her way. On top of that my kids couldnt even drink in the party ROOM again we were told to use the fountain ?!!! Are you insane have you seen your fountain or anything else at this location. Im sorry if this is offensive to your business but its being run children who frankly dont give a ***

View full review

User's recommendation: Don’t go !

1 comment
Guest

If the place was that filthy you should have left. It sounds like whoever had the party went the cheap route.

Their menu has plenty of food and drink choices.

No need to use a water fountain. You could have bought drinks if the host wasn’t providing the whole time.

Ranjit P Mta

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Unprofessional and insensitive. Food and decorations items were used by staff for another party.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pump It Up Party - Unprofessional and insensitive. Food and decorations items were used...

We were extremely disappointed and anguished after birthday party event at pumpitup Pleasanton yesterday. we had packed snacks and birthday decorations inside a big bag(banner, table clothes, ballon, napkins etc etc of icrecream theme as per my daughter's choice).

All of these were packed in a bag and were handed over to the staff at the time of sign-in and were kept in a trolly as per their advice. At the time of cake cutting all of these stuff (food, decoration items) were missing. When asked they didnt have an answer. Then we found they had used all of these for another party in an adjacent room.

everyone of us were stunned and astonished to see this as we didnt have any time to find alternate. the party was ruined. The staff were very unprofessional and insensitive even after this.

When i expressed my concern and disappointment, they were giggling behind. I have never had any such experience anywhere and neither other locations of pumpitup (milpitas, fremont).

View full review
Loss:
$150
Cons:
  • No proper management

Preferred solution: Full refund

User's recommendation: Never never use Pleasanton facility

Iea A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Desoto, Texas

Complaints

This pump it up in dallas is terrible they need to replace everything, dirty torn up and smells, the slide are ripped up and old!!! its ridiculous how it looks , I have pictures to prove it.dirty torn up basketball, I asked the lady at the front desk if they could purchase new balls , she said they steal the balls and she just found those, I mentioned they are a dollor at the dollor tree, and she disagreed that they weren't and you can't find the size, excuses! and don't care that kids are playing with torn up things when I paid 25 bucks to get in, surely you can spend five dollars and watch the balls so they won't steal.

View full review

User's recommendation: Go to a newer location

Kyshea aka shay J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Memphis, Tennessee

They said if everyone didn’t show up, that they would adjust the price, but once everyone came they didn’t. We didn’t get everything in our package and they shorted us on drinks and goodie bags.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pump It Up Party - They said if everyone didn’t show up, that they would adjust the...

We didnt get all of our add ones. They said we would have four tables and there was only two.

We was Crandall crammed up in a room. They didnt do the proper cleaning before we got into the room and then when we asked her about it, she spray Lysol, and said that they spared before we came in. We was being rushed the whole time and they head lady was rude. They had us come in late because the last party was running behind and was rushing us and making us pack us early.

They was supposed to take pictures and play them in the room and they didnt.

One of the bouncer had *** and I almost fell on my baby. They make it seem big, but it was a small space for us to have the vip package.

View full review
Pros:
  • People under the manager was nice and considerate
  • Cleaned the private room
Cons:
  • Manager lady rude and rushing
  • Worn out
  • Safety hazards in the bouncers too many holes

Preferred solution: Full refund

Kymber T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Austin, Texas

Issues with operations manager

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pump It Up Party - Issues with operations manager
Pump It Up Party - Issues with operations manager - Image 2
Pump It Up Party - Issues with operations manager - Image 3
Pump It Up Party - Issues with operations manager - Image 4
Pump It Up Party - Issues with operations manager - Image 5
My daughter recently had her birthday here and I thought it was an okay time minus a few issues but since I was sooo busy making sure everything looked good I missed a few things that happened to my guests so I thought Id bring it up to the manager, long story short they directed me to the district manager Michelle Widner who responded very rudely to my email. I need the corporate office to contact me asap. I have emails and screenshots to show everything.
View full review
Holly F Zce
map-marker San Jose, California

Employee deflated bounce houses with my child inside

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My four year old daughter and I were at pump it up for open jump. There was a girl employee that was in charge of a camp, and a male employee that was working the front with the open jump kids.

It was the end of the time alotted and my daughter was going down the slide one last time. All of the sudden the slide began collapsing and my daughter began yelling and crying. I didnt realize it was purposefully deflated and suddenly after hearing my daughter yelling the female employee came around the corner apologizing. I noticed all of the other bounce houses around us were completely deflated and my daughter was lucky to have been on a slide where there was no roof otherwise it would have collapsed on top of her!!

She loves the obstacle

Course one and it looked as if it

Would have suffocated her had she been in that one! The girl did not check to see if anyone was still on the bounce houses when she deflated them and I really cant believe they would flip the switch without checking !? Especially since she was running the camp with other young children?!

So dangerous and we will not be back. I couldnt believe it.

View full review

Preferred solution: Let the company propose a solution

User's recommendation: Safety issues!!!

Aminata Oiq
map-marker Roselle Park, New Jersey

No Answer No Guidances

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Calling them for my upcoming birthday party and no response from them. My party is at roselle NJ. Poor customer service.
View full review

Preferred solution: Full refund

Anonymous
map-marker Burlington, New Jersey

Pump it up kid party place

NEVER GO TO PUMP IT UP MARLTON NJ!! They are the biggest liars and horrible business owners. We had my nieces party there today and the price that we were originally told of the deal of the month was different when they rung up everything at the end of the party. The owner was pathetic he would not listen to anything we were trying to explain to him, we never would have paid what we did if that was what was originally said. He was caught in numerous lies, and still is lying. You would think he would want good reviews and keep customers happy he did NOTHING to try to make things right not even saying oh Ill take $50 off for the 300$ THREE HUNDRED extra charged. I cant not believe such an experience could ever even happy in a business and childrens play place. Then when home we went through the gifts and THREE cards that we know where given are missing. we called to let him know and yet AGAIN he is accusing us and bashing us when we are trying to speak to him about all of the issues, considering he is the owner you think he would of tried to be more of a heart felt human then a cold horrible person he is. There are no words to even explain how big of a disgrace this party was. WE WILL NEVER return and from the second I walked in the door there were issues. Numerous workers kept telling us different things, clearly some of them were new yet he claims they have been working there for 5 years, even though one of them was still under age there for shewould be working illegally. NEVERRRRR GO THERE EVER
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article