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Issues with operations manager

Pump It Up Party - Issues with operations manager
Pump It Up Party - Issues with operations manager
Pump It Up Party - Issues with operations manager
Pump It Up Party - Issues with operations manager
Pump It Up Party - Issues with operations manager
My daughter recently had her birthday here and I thought it was an okay time minus a few issues but since I was sooo busy making sure everything looked good I missed a few things that happened to my guests so I thought Id bring it up to the manager, long story short they directed me to the district manager Michelle Widner who responded very rudely to my email. I need the corporate office to contact me asap. I have emails and screenshots to show everything.
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ID
#4051612 Review #4051612 is a subjective opinion of poster.
Location
Austin, Texas
New Reviewer

Employee deflated bounce houses with my child inside

My four year old daughter and I were at pump it up for open jump. There was a girl employee that was in charge of a camp, and a male employee that was working the front with the open jump kids. It was the end of the time alotted and my daughter was going down the slide...
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ID
#3796970 Review #3796970 is a subjective opinion of poster.
Location
San Jose, California
Preferred solution
Let the company propose a solution
New Reviewer

No Answer No Guidances

Calling them for my upcoming birthday party and no response from them. My party is at roselle NJ. Poor customer service.
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ID
#3584243 Review #3584243 is a subjective opinion of poster.
Location
Roselle Park, New Jersey
Preferred solution
Full refund

Pump it up kid party place

NEVER GO TO PUMP IT UP MARLTON NJ!! They are the biggest liars and horrible business owners. We had my nieces party there today and the price that we were originally told of the deal of the month was different when they rung up everything at the end of the party. The owner was pathetic he would not listen to anything we were trying to explain to him, we never would have paid what we did if that was what was originally said. He was caught in numerous lies, and still is lying. You would think he would want good reviews and keep customers happy he did NOTHING to try to make things right not even saying oh Ill take $50 off for the 300$ THREE HUNDRED extra charged. I cant not believe such an experience could ever even happy in a business and childrens play place. Then when home we went through the gifts and THREE cards that we know where given are missing. we called to let him know and yet AGAIN he is accusing us and bashing us when we are trying to speak to him about all of the issues, considering he is the owner you think he would of tried to be more of a heart felt human then a cold horrible person he is. There are no words to even explain how big of a disgrace this party was. WE WILL NEVER return and from the second I walked in the door there were issues. Numerous workers kept telling us different things, clearly some of them were new yet he claims they have been working there for 5 years, even though one of them was still under age there for shewould be working illegally. NEVERRRRR GO THERE EVER
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ID
#348693 Review #348693 is a subjective opinion of poster.
Location
Burlington, New Jersey

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