Pump It Up Party Reviews

Ranjit P Mta

Unprofessional and insensitive. Food and decorations items were used by staff for another party.

Aug 12, 2023

1.0

Pump It Up Party - Unprofessional and insensitive. Food and decorations items were used by staff for another party.

We were extremely disappointed and anguished after birthday party event at pumpitup Pleasanton yesterday. we had packed snacks and birthday decorations inside a big bag(banner, table clothes, ballon, napkins etc etc of icrecream theme as per my daughter's choice). All of these were packed in a bag and were handed over to the staff at the time of sign-in and were kept in a trolly as per their advice. At the time of cake cutting all of these stuff (food, decoration items) were missing. When asked they didnt have an answer. Then we found they had used all of these for another party in an adjacent room. everyone of us were stunned and astonished to see this as we didnt have any time to find alternate. the party was ruined. The staff were very unprofessional and insensitive even after this. When i expressed my concern and disappointment, they were giggling behind. I have never had any such experience anywhere and neither other locations of pumpitup (milpitas, fremont).

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Loss:

$150

Cons:

No proper management

Preferred solution: Full refund

User's recommendation: Never never use Pleasanton facility

Iea A

Iea A |

Desoto, Texas

Complaints

Apr 08, 2023

This pump it up in dallas is terrible they need to replace everything, dirty torn up and smells, the slide are ripped up and old!!! its ridiculous how it looks , I have pictures to prove it.dirty torn up basketball, I asked the lady at the front desk if they could purchase new balls , she said they steal the balls and she just found those, I mentioned they are a dollor at the dollor tree, and she disagreed that they weren't and you can't find the size, excuses! and don't care that kids are playing with torn up things when I paid 25 bucks to get in, surely you can spend five dollars and watch the balls so they won't steal.

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User's recommendation: Go to a newer location

Kyshea aka shay J

Kyshea aka shay J | |

Memphis, Tennessee

They said if everyone didn’t show up, that they would adjust the price, but once everyone came they didn’t. We didn’t get everything in our package and they shorted us on drinks and goodie bags.

Nov 29, 2022

1.3

Pump It Up Party - They said if everyone didn’t show up, that they would adjust the price, but once everyone came they didn’t. We didn’t get everything in our package and they shorted us on drinks and goodie bags.

We didnt get all of our add ones. They said we would have four tables and there was only two. We was Crandall crammed up in a room. They didnt do the proper cleaning before we got into the room and then when we asked her about it, she spray Lysol, and said that they spared before we came in. We was being rushed the whole time and they head lady was rude. They had us come in late because the last party was running behind and was rushing us and making us pack us early. They was supposed to take pictures and play them in the room and they didnt. One of the bouncer had *** and I almost fell on my baby. They make it seem big, but it was a small space for us to have the vip package.

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Pros:

Cleaned the private room
People under the manager was nice and considerate

Cons:

Worn out
No batteries in toy
Safety hazards in the bouncers too many holes

Preferred solution: Full refund

Kymber T

Kymber T |

Austin, Texas

Issues with operations manager

Oct 05, 2022

Customer service	2/5
Value for money	1/5
Delivery Service	1/5
Advertised vs Delivered	1/5
Exchange, Refund and Cancellation Policy	1/5

Pump It Up Party

Pump It Up Party Overview

Rating Details

Contact Information

Unprofessional and insensitive. Food and decorations items were used by staff for another party.

Complaints

They said if everyone didn’t show up, that they would adjust the price, but once everyone came they didn’t. We didn’t get everything in our package and they shorted us on drinks and goodie bags.

Issues with operations manager