Looking for parts for Custom ii windshield

I contacted Puig on 05/12/2022 and havent received any confirmation as of 05/21/2022 about my order is being shipped or at least is in process for shipping. I was instructed to mail a check for my order and I did so on 05/13/2022. I live in Florida just about 100 miles from Orlando. It would be nice to receive some type of notification. My rating is based on the idea I receive my order. Thank You, Randall Swain
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#3596518 Review #3596518 is a subjective opinion of poster.
Bradenton, Florida

Lost Retaining Bolt and Sleeves

Hi, I have purchased the Puig Rear Mud Guard for a 2015 BMW R1200GS, and I have lost the retaining bolt and sleeves for the rear mud guard. I wanted to find out if I could re-order those, as the rest of the mud guard is in great working order. It is the forward bolt and sleeves that I am missing. Could you please provide the price to me so I can forward to your office? Thank you, Don Chandler
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#1608733 Review #1608733 is a subjective opinion of poster.
San Diego, California
New Reviewer

Puig Windscreens suck

Puig Usa - Puig Windscreens suck
Update by user Oct 27, 2016

The XDiavel Sport windscreen comes with bolts that are too short to be safe. These bolts hold the handlebars to the motorcycle, and WILL fail.

The bracket also interferes with access to the rear bolts, making it impossible to torque them properly.

Puig customer support is ignoring the problem. I have written several letters to them alerting them to this unsafe condition. I have also learned that it is COMMON, there are many complaints about it on the Ducati Diavel forum.

All say the same, PUIG ignores them.

HORRIBLE engineering. HORRIBLE customer service.

Original review posted by user Oct 26, 2016
I purchased this "sport" windscreen from an Ebay seller from Italy for an XDiavel. BEWARE!!! The bolts that came with it are MUCH too short, and are black steel instead of the OEM stainless that must come off. Also, you cannot get a socket or torque wrench on the back bolts, they are directly under their own bracket. HORRIBLE DESIGN!!! And now I am stuck with it, because I am NOT paying $50+ to ship it back to Italy to get back $128 of what will now be a $210 cost with both shipping expenses. I contacted Puig USA to see if they had a remedy, and they told me to go back to the reseller for new bolts. NOT HAPPENING! Italy! They wouldn't pay the return shipping for a flawed product, they sure as *** aren't sending me bolts. And it wouldn't fix the design flaw that prohibits access to the rear bolts for tightening anyway. Just AVOID this product until they Fix Their Stuff.
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1 comment

Why would you buy from eBay in Italy? Geez, you can get these from Revzilla. Tuff luck.

#944045 Review #944045 is a subjective opinion of poster.
Puig Usa Ducati Windshield
  • Do not address problems with their products
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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