Puig Usa
Puig Usa Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puig Usa has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied. Recent recommendations mention there is no customer service and warnings to steer clear for returns, while some say Puig Parts are good.
Key Takeaways for Future Customers
- Check Puig Usa reviews and seller policies before ordering parts.
- Expect medium price level and verify shipping and return terms.
- Confirm fitment and hardware details for windscreens and accessories.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Reports of denied returns, false advertising, and lack of order notifications.
- Product fitment issues and hardware problems on windscreens and levers.
Positive Feedback
Several customers praise Puig Parts for good design, durable materials, and proper fit on Yamaha MT09 kits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Puig Usa has 1.9 star rating based on 4 customer reviews. Consumers are mostly dissatisfied. Recent recommendations mention there is no customer service and warnings to steer clear for returns, while some say Puig Parts are good.
Key Takeaways for Future Customers
- Check Puig Usa reviews and seller policies before ordering parts.
- Expect medium price level and verify shipping and return terms.
- Confirm fitment and hardware details for windscreens and accessories.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unresponsive support.
- Reports of denied returns, false advertising, and lack of order notifications.
- Product fitment issues and hardware problems on windscreens and levers.
Positive Feedback
Several customers praise Puig Parts for good design, durable materials, and proper fit on Yamaha MT09 kits.
Media from reviews
Minneapolis, Minnesota
Piaggo Liberty 150 windscreen
- - I tried for 3-4 days to reach a customer service rep.
- - They asked me to call back repeatedly and then hung up.
- - I still need to get a windscreen.
In nearly disgusted by Pyigs louisy, louisy customer service. Ive been trying for three or four days to get through to just a customer service person who can easily help me, but I cannot get through and they asked me to call them back repeatedly and then hang up!
Tell the president of the company to do it differently for goodness sakes. I still need to get a windscreen!
Minneapolis, Minnesota
Questions parts
So what’s wrong with you people and customer service you’ve already sent me the survey once in a different format. I’ve already filled it out once this is the same questions.
This is ridiculous. The problem is is I call for technical assistance in the middle of the day and I got a full voicemail.
I called back again. There was no way to get through or leave a message.
No answer Voice mail full
The name of your website for customer service pissed consumer
Really? Ridiculous
User's recommendation: there is no customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Ordered a lever set w/adapters
- - Ordered PUIG v3.0 extendable levers for brake and clutch.
- - Dealer assured fit, levers not adjustable as advertised, not returnable, no resolution.
Ordered the PUIG v3.0 extendable/foldable levers for brake, clutch and adapters. I initially contacted and ordered from a dealer PUIG recommended pure performance cycles and explaining I needed levers I could reach and stock levers where too far, they assured me these would work.
So I ordered them and they made sure I had the correct set up. I called up my mechanic and had him do the installation.
Contacted the dealer as my mechanic was installing them that something had to be wrong and they are not adjusting as advertised and they said that that are not returnable that maybe I can sell them on eBay. This company is a scam of course to sell them on my own Im going to have to take more of a loss including the labor it cost me to even install them!
They have made zero attempts to make things right.
- No direct contact with company only dealers
- Customer service
- Scam
Preferred solution: Full refund
User's recommendation: Steer clear from this company they false advertise and don’t accept returns.
Birmingham, Alabama
I have at this time 9 parts or kits on my MT09 from Puig.
- - The MT09 Yamaha parts are well designed and work as advertised.
- - Materials and fit are high quality, including the hardware.
The MT09 Yamaha Parts I have purchased have all been well designed and worked as advertised. Materials and fit has all been high quality, including the hardware included.
After some miles and cleanings plus weather all items still look as they did when I took them out of the box. I feel that I got my moneys worth.
User's recommendation: You can’t go wrong with Puig Parts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for parts for Custom ii windshield
- - Contacted Puig on 05/12/2022; no shipping confirmation by 05/21/2022.
- - I mailed a check for the order on 05/13/2022 and request status notification.
I contacted Puig on 05/12/2022 and havent received any confirmation as of 05/21/2022 about my order is being shipped or at least is in process for shipping. I was instructed to mail a check for my order and I did so on
05/13/2022.
I live in Florida just about 100 miles from Orlando.
It would be nice to receive some type of notification. My rating is based on the idea I receive my order.
Thank You,
Randall Swain
San Diego, California
Lost Retaining Bolt and Sleeves
- - Missing retaining bolt and sleeves for Puig Rear Mud Guard.
- - Forward bolt and sleeves are missing for the 2015 BMW R1200GS, and a price to re-order is requested.
Hi, I have purchased the Puig Rear Mud Guard for a 2015 BMW R1200GS, and I have lost the retaining bolt and sleeves for the rear mud guard. I wanted to find out if I could re-order those, as the rest of the mud guard is in great working order.
It is the forward bolt and sleeves that I am missing. Could you please provide the price to me so I can forward to your office?
Thank you, Don Chandler
Puig Windscreens suck
- - Bolts are too short and black steel, not stainless.
- - Rear bolts are hard to access.
- - Returns are costly; Puig USA directed me to the reseller.
The XDiavel Sport windscreen comes with bolts that are too short to be safe. These bolts hold the handlebars to the motorcycle, and WILL fail.
The bracket also interferes with access to the rear bolts, making it impossible to torque them properly.
Puig customer support is ignoring the problem. I have written several letters to them alerting them to this unsafe condition. I have also learned that it is COMMON, there are many complaints about it on the Ducati Diavel forum.
All say the same, PUIG ignores them.
HORRIBLE engineering. HORRIBLE customer service.
I purchased this "sport" windscreen from an Ebay seller from Italy for an XDiavel. BEWARE!!! The bolts that came with it are MUCH too short, and are black steel instead of the OEM stainless that must come off.
Also, you cannot get a socket or torque wrench on the back bolts, they are directly under their own bracket. HORRIBLE DESIGN!!! And now I am stuck with it, because I am NOT paying $50+ to ship it back to Italy to get back $128 of what will now be a $210 cost with both shipping expenses.
I contacted Puig USA to see if they had a remedy, and they told me to go back to the reseller for new bolts. NOT HAPPENING! Italy! They wouldn't pay the return shipping for a flawed product, they sure as *** aren't sending me bolts.
And it wouldn't fix the design flaw that prohibits access to the rear bolts for tightening anyway. Just AVOID this product until they Fix Their Stuff.
- Do not address problems with their products
Preferred solution: Let the company propose a solution
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Why would you buy from eBay in Italy? Geez, you can get these from Revzilla. Tuff luck.