Esteban Munoz Fernandez

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 Verified Reviewer | map-marker Los Cabos, Baja California Sur
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Estafa !!

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1.2
La membresia Pueblo Bonito Preferred Passport que contratas para unos supuestos paquetes de viajes a precios preferenciales es una estafa. Una vez contratada tardan 30 dias en activarla, y claro ya estas de vuelta en tu pais. ¿ Como reclamas cuando te das cuenta que es una estafa ? No caer en la misma estafa que yo.
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Loss:
$2651
Cons:
  • Fraud
  • Do not have agreements with hotels and resorts
  • If you want to give away your money

Preferred solution: Full refund

User's recommendation: No caer en esta estafa de membresia que te venden en https://pueblobonitotravel.com/

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Maria T Obt

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Double and Triple Check Their Work

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1.0
Pueblo Bonito Travel - Double and Triple Check Their Work
Pueblo Bonito Travel - Double and Triple Check Their Work
Pueblo Bonito Travel - Double and Triple Check Their Work
The confirmation we received was different from the and reservation. They were made at two different hotels. 30 Bencoolen is at 47 Bencoolen St and Bencoolen Hotel is at 30 Bencoolen St. I can understand the confusion in hotel names. Yet there is no confusion in quality of hotels. We arrived travel weary at 02:00 on 20 February only to discover that Hotel Bencoolen is awful. The light fixtures are broken and exposed, the towels stained and tattered, and the room is dingy and dirty. The air conditioner was turned on so high, the room was freezing and we couldnt open the window. Not what we expected for the price. Frustrated I contacted 30 Bencoolen Hotel and asked about our reservation. Through a series of WhatsApp exchanges, we discovered that the reservation was made at Bencoolen Hotel even though my confirmation (see below) was made at 30 Bencoolen. Not wanting to stay another minute at the rundown hotel, we walked across the street to the 30 Bencoolen hotel. The receptionist found us a room at a costs of $490. Needless to say, we packed our bags and transferred from Hotel Bencoolen to 30 Bencoolen hotel. I have photos of the rundown hotel and will share upon request. Again, as Pueblo Bonito Preferred members, we expect a full refund to our account for your error and inconvenience to our stay. We expect Pueblo Bonito to make this right and reimburse me at their earliest convenience.
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Loss:
$113998
Cons:
  • Limited access to help
  • Poor service

Preferred solution: Full refund

Comment
Helpful

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