Don't waste your time with the PUCO
I filed a complaint with the PUCO in Ohio against Duke Energy of Cincinnati, ohio. They told me Duke had 10 days to respond to my complaint. It took almost 25 days and then a form letter from the agent in-charge which decided I was wrong and Duke was right which was not the truth. The agent used my name in place of Dukes representative and in my opinion needs further schooling on how to right a letter. While on vacation Duke Energy took out my old electric meter and replaced it with a new meter. When I got back 11 days later they said my old meter had used 722 Kwh in 12 days. I explained the house was down and by record my average usage is 387 for that period of time so why with the house down did it double. They said there was nothing I could do but pay the bill so I asked to see the old meter two days after it was removed and they said it was destroyed and the burden of proof was on me. I stated look at my past electric bills and usage and then make a decission. The new meter was in for 20 days not 12 and only used 722 which was almost half so I hoped that they were honest and would they take another look. Then I received an e-mail from an exec account manager from Duke stating she was in agreement with me and would give me a credit on my next bill. Needless to say I was happy. Then later I received the letter from the PUCO stating Duke was right and they sent me a notification and read the meter twice which was good enough to deny mike complaint. Now I had already settled with Duke so did this PUCO rep actually do anything? Or just backed Duke when I had all the evidence on my side and didn't know I had settled? In my opinion this agent who couldn't even get the names straight should be corrected by her Supervisor, retrained and issue an opology in writting to me. I would hope the govenor of Ohio who appoints should take a second look into this matter along with the PUCO management. Bottom line it was Dukes word against mine and I had all the evidence and still the PUCO agent ruled against me without knowing all the facts which even Duke decided I was right and fair on my average usage.
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