Public Storage
Reviews and Complaints
Need to talk to a real person
User's recommendation: If they just talk with a deceased family member and understand there trauma and try and work with them a little compassion goes a long way
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Verified ReviewerApp will not let me pay
Preferred solution: An explanation
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Verified ReviewerMove out
I would advise against using Public Storage!
We lost contact with our Aunt, Uncle and Cousin as soon as C- Vid hit. My Uncle is soon to be 90 my Aunt is 86, and my cousin is 51 whom is special needs just vanished.
Their home was vacant. On September 17, we found them living in a hotel thankfully, because that was their last night and they would be sleeping on the streets. We learned that in these last two years that they have paid well over $16,000 to Public Storage
$420 for a 10x20 as well as $256 for a 10x10 just to keep what little they had left that the neighbors didnt take upon eviction because their contents were removed by the mortgage lender and placed on the front lawn. Public storage took advantage of my cousin because he has special needs and continuously raised the rent.
They collect Social security and would pay for the storage, pay for as many nights as they could at motels but most were spent sleeping in a car on the streets eating out of can goods and other terrible things in terrible place. We got them out of there and in a temporary place for now.
Today we went to gather their belongs, and was told we could NOT remove their belongings until we paid for Novembers rent. Although they wouldnt be keeping their belongings any longer at The location on Birnham woods. The $678 must be paid.
We were threatened to be thrown off the property by the attendant. We contacted HR explained the situation, He said he couldnt help it, the bill must be paid and then proceeded to give us the number to the district manager. I called the district manager Kevin @ 713-621-**** several times leaving several messages literally begging him to call me to please waive this one day because they really needed this money for a home. You would think that After 2 years pay such an extensive amount, and never being late, surviving homelessness, A man that worked until he was 84 and fought for our country that someone somewhere would have a heart, but not Public storage.
All they did was take full advantage of their disabilities, their situation and their finances.
On their website it shows:
10x20 for 202.00
10x10 for 102.00
So the math is right here.
My sister and I have been doing everything we can. They are in bad health so thats first. Very malnourished. Theyre in Crockett where my sister lives staying in a small RV at the lake.
I drive up daily to help with their care.
Most of the belongings in storage are simply things of relatives past , but my aunts only closet thing she has to them. If any one has any beds that you arent using or are cheap that would be wonderful.
- Non
- Take advantage of veterans and the elderly
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Verified Reviewer | Council Bluffs, IowaNobody can be reached and me and my family are locked in this storage unit
User's recommendation: Don’t do it
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Verified ReviewerElevator not working and door won't open to use stairs
Preferred solution: Full refund
User's recommendation: Zero
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Verified ReviewerPrice Gauging
Preferred solution: Apology
User's recommendation: Share your experience because greedy companies should be punished.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharge to much money
- Other building are better
- Should contact the customer back
Preferred solution: Price reduction
User's recommendation: Be careful of the greed to charge late payment.
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Verified ReviewerThey keep charging me I no longer have a strogage
- No response
Preferred solution: Full refund
User's recommendation: Never again
Resolved: Horrible company
Company fixed the issue and I have been provided with apology.
Preferred solution: Full refund
User's recommendation: Don’t use
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Verified Reviewer | Los Angeles, CaliforniaSpider bite me
I'm locked out of my storage unit for being on premises for too long this was right before 11:00 a.m. Tuesday on a business day.
On my second encounter with the assistant property manager on site she again aggressively contacted me and told me that I was not allowed to put a screen up so people can't stare at my my tools my equipment my personal belongings and break in and steal it I've also noticed that there is been companies with storage units who actually do stuff like that. I'm now sitting outside this place trying to get into my unit and she says that I come here too Not much.
You're here everyday I'm like yeah and. I said I have a full-time job I come straight to storage after I get off work I only have like a couple hours I'm trying to get my life organized I've got more than one unit
User's recommendation: Negative. I would not refer anybody to this location after the situation with the assistant manager employees like that is not creating business it's running business off
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Verified ReviewerRefused refund on defective roll of tape I Purchased
Preferred solution: Full refund
User's recommendation: Not purchase tape
248829****
Preferred solution: Close my Account please (h016) Michigan
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Verified Reviewer- STATING I OWE MONEY AND I VACATE THE PREMISE BEFORE PAYMENT WAS DUE
- Storage for a short period of time
- Way too expensive - no customer service - management is horrible
Preferred solution: Trying to charge me when I vacated the premise before payment was due!!!
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Verified ReviewerStorage payment
- Have space available
- It gets broken into and belongings are stolen
Preferred solution: Half refunded
User's recommendation: Don't go there. Security is not secure.
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She is implying you are homeless. Just take January’s electric, heat and water bill in your name and prove her wrong.