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2/18/17. Rented two spaces for household goods and business inventory storage. Need two units in same bldg. Reserved both and Paid 1st Month plus set-up fee. Recalled that one unit was 'out of service' due to ceiling damage, which I did see. Realized that water, AC and sprinkler system pipes are above the damaged ceiling - and I could not take the risk of having more than $40,000 of my goods being destroyed by a leaky ceiling! 2/19/17. Less than...
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1.3
I liked
  • Manager krys was pleasant - until i asked for refund
I didn't like
  • Absolute inflexibility despite cancellation in 22 hrs
#1010850
I had numerous rate increase, filthy area never cleaned unless I asked. In the end with all the rate increases and late fees. They said the auctioned off all my things for $1.00. gave I my 6 boxes.of docs half full in the beginning of this month. After my friend and I question several employees. One of them finally admitted that there were more of my personal affects to be returned and he agreed to write it down. Piece of paper that wasn't...
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1.7
#1010585
On several occasions I've gone to Public Storage on Park Ave in Cranston RI and no one is ever in the office. I pay to store my stuff but when I need a cart I can't get one because no one is in the office, the sign is always up " be back at ......" There should always be someone in the office during BUSINESS HOURS. Also the locked gate is there for security, but it's been wide open for 2 weeks now. Oh yeah you should also know they keep raising...
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#1006034

Public Storage Self Storage Storage Unit Review

#1014210
1.0
Im stuck inside. Cqnnit find an emergency number. Now an alarm is going off. 9:42pm subday feb 26
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Short Review for February 15, 2017

#1008496
Monthly rent $90 but I'm late so now the total is $105.00 ,it is feb 15,2017 bill due on first of mo,,, will they prorate my bill if I'm out on the 17th
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Public Storage Self Storage Storage Unit Review

#1002989
1.0
Need to speak a supervisor asap
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Public Storage Self Storage Storage Unit Review

#1002590
4.0
I just got a new debit card and public storage in Portland Oregon is billing by wrong zip and I cant seem to get them too bill over they say I have till the 6th to pay Im trying too avoid laye fee since Im in Georgia and they wont take a payment here
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I FOUND OUT AFTER THEY HAD PUT My name IN THE NEWSPAPER FOR AUCTIONING MY STORAGE UNIT. I WASN'T EVEN 30 DAYS LATE. I HAD GONE TO PAY MY BILL ONLINE AND I COULDNT. IT SAID MY UNIT HAD BEEN EMPTIED. I WAS HORRIFIED! I WENT DOWN AND SURE ENOUGH IT HAD BEEN AUCTIONED OFF. I KNEW NOTHING ABOUT THIS. IN MY STATE THEY HAVE TO LEGALLY NOTIFY U BY CERTIFIED MAIL WHICH THEY NEVER DID. THE ONLY THING I EVER RECIEVED WAS A BILL AND A STATEMENT WITH THAT...
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Anonymous

Anna Tasha Birch Contact me on FB messenger
I had numerous rate increase, filthy area never cleaned unless I asked. In the end with all the rate increases and late fees. They said the aucti...

1.0
#1005265
Needed storage for 1 month to make moving easier. Rented a nice 10x10 for the $1 promotion. Was also charged $24 administration fee and $6.60 insurance. Had to buy a "cylinder lock" for $19.99. Still not a bad deal. What I feel was dishonest: It was suggested that I put the payments on automatic draft ( credit card ) to avoid late fees. I agreed, but moved out within 29 days anyway to avoid another charge. My credit card was drafted for a...
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Anonymous

Anonymous You get what you deserve if you don't read the fine print. Of course they do it on purpose. They're counting on clueless consumers like you.

#1001163
Our storage unit was broken into in October 2016 - the thief was caught in plain sight by my wife, as the thief was bringing stolen possession out of the main door, and she was also wearing my wife's clothes!!....my wife immediately notified the front desk, but they took forever to call police and ...they allow the thief to leave . Police report was done and detectives have asked for video and Public storage never provided the footage....The...
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Anonymous

Anonymous Could YOU not have called the police yourself? Funny how you blame others for not calling the police fast enough yet you were using your phone to take pictures?? I agree with ...

Anonymous

Anonymous I don't believe you> That's you in the photo. You're just trying to get some easy money.

1.2
I liked
  • Customer service and price at begining
I didn't like
  • Has not provided video after my unit was broken into
  • Raise rates
  • Customer service
#993606
We have everything in storage at this time. Fell behind and made the December 1 payment on December 31st. Some companies we had on auto pay collected early from our accounts and the funds were not available. We then called the 866 number where I was told if we paid 200 on the 13th and the balance on the 31st it would be fine. This is a recorded call. I specifically asked if this would keep our items safe and was told yes. It is in the recorded...
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Anonymous

Anonymous Check your state statute (I assume KS) for the time they must wait before auction. It is 60 days in our state. You will have to sue them, but they have to follow the letter ...

I didn't like
  • Unreasonable and do not appreciate customers
#990997
I complained about 2 broken doors and a connecting wall that goes half way up and rent is raised without notice $21.00. This is an ongoing problem since July 2016.
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1.1
#990881
public storage location 7020 Jeffeson davis hwy richmond va ...reserved a unit on line, was bombarded with phone calls from a Tonya, and Theresa in Dec wanting my business, explained that we had a storage unit at another public storage location and was trying to get closer to where I was located and also the monthly fee was cheaper. I asked if I moved "mid month" being I wanted to stay with Public storage was there any kind of incentive, I was...
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1.0
I didn't like
  • Way i was treated from location regional and district
#988275

Contact Public Storage

Headquarters Address:
Public Storage
Attn: Customer Service P.O. Box 25050
Glendale, CA 91221-5050
Phone:
(800) 688-8057
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Tried to drop off a check. No way-the slot in the door goes inside to the FLOOR with check in full view with my account # if it lands right side up. Tried to retrieve my password online SEVERAL times. Never received an email. Called payment line, and they'll only process my Visa-AFTER providing my Visa#- for $10. What a scam. This is after they raised my rent $16. You would think that would pay for any credit card processing, don't you think?...
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#985990