Judith S Tpk
map-marker Chula Vista, California

Customer service

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I have no problem the doctor I am seeing at psycare. My problem is one of the receptionist was lazy to get up and sign my name on the board so that the doctor will see it. Every time I come here. I check in early. I am never late. The second time I checked in, the receptionist didn’t bother to put my name on the board. So i waited patiently. ( I had an 11:30am appointment) . It’s been 12:40 pm And the doctor didn’t call me. My husband went to the reception and asked why but didn’t say anything so my husband scheduled an appointment again. What a waste of our time. After 6 months I went there again for my appointment. I checked in early again. This receptionist said that The doctor will be coming late. So I figured I’ll just wait. So without saying to the receptionist I sat and waited. I saw Dr. Baroya called one of the patient before me. The receptionist lied to me. He was there. Again this receptionist didn’t get up from her seat to put my name on the board. My appointment was 3:35 pm and guess what, I waited until 5:45 pm. And asked the receptionist when will I be called. She was astonished and said oh you’re here! I said yes. I waited. So she fot up and put my name on the board where the doctor can see and call his patient. Poor customer service. The receptionist should not be there in the first place. Next time, I will ask her name and complain her. She should treat me the way she want to be treated. I’m also human not just a patient. Please do something about this.
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Anonymous

Psycare Customer Care Review

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Psycare is the worst psychology group out there. There customer service is not responsive and will charge you 70.00 for a missed appointment fee even when it's there fault. Then they charge you a 10.00 fee for letting you know that you missed an appointment. They will not let you contact your doctors office directly even if there open late.
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Reason of review:
Problems with payment
Resolved
Ishmeal Nuq
map-marker San Diego, California

Resolved: Why Won't He Call My Roommate Back?! Regarding Flumaznil...and Insurance...

Updated by user Oct 14, 2015

they finally called. I marked it resolved because they called finally.

I hope they can keep being his doctor and do a little better with communication with patients from now on.

thanks. Carol

Original review Oct 10, 2015
Here is the way I see it. Initially, I thought this doctor was going to help my roommate find a medication other than so many meds he has already tried. My roommate has been on just about every antidepressant known to humanity in America and he has been trying to get this doctor to communicate with his insurance and himself. The trouble is, over a misunderstanding with fax machines (which my roommate had to find out himself thru his insurance, not the doctor!) between the doctor and the insurance, the doctor is NOT calling my roommate back, after my roommate had left about 4 messages on his voicemail, give or take, since this past Monday! It is now Thursday (October 8 2015). No one is too busy to call someone back in 4 days. Not to mention, my roommate has been trying to deal with red tape on his insurance for the past few MONTHS. I want a doctor who actually communicates with his patients! At least to tell them what he is doing with their medication or their insurance! I dislike it when someone is too busy to even take the time to talk to their patients, or even talk their insurance and their patients. We need to at least know whether or not his insurance will pay for his medication. His insurance faxed this doctor 3 times about this, the insurance said. And the doctor did not call my roommate to fill him in on what was going on; my roommate had to check with him repeatedly, go back and forth between his insurance and the doctor. His insurance told him that their fax machines were "incompatible". So my roommate tells the doctor this (another message not answered!). We are still waiting for him to call us! *I will update this review, maybe even give it a better rating if he calls and things turn around. Especially if he gets word of this review and turns around.* I am not impressed with a doctor who will not talk to his patients enough. Or return his calls! Especially when this medication might save his life! Communication can save a life. Incommunicado might allow someone to DIE.
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Pros:
  • His initial willingness to prescribe my roommate medication
Cons:
  • Unresponsiveness
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Exactly, I have been seeing the Dr g for a year, and I still am only getting one month of my medication, .no refills , so every month I have to jump through hoops to get my med refilled.

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