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They turned off my gas and are now making it nearly impossible for me to: 1. Pay my bill 2. Get service reconnected. I tried to use their website. The web interface is unhelpful and the pay my bill section doesn't even work (says it is redirecting to Western Union but...
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Anonymous
Anonymous

Maybe stop trying to do everything remotely. Get up, get dressed, and go to the office.

1.0
I didn't like
  • Failure to deliver
#1047400
I have been dealing with issues related to pseg payments since last year. I set up automatic payment. For some reason almost all of my payments have been returned. A big problem is I am never notified if a payment is returned and when I talked to the customer service...
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PSEGCares
PSEGCares
PSEG Verified Representative

Thanks for bringing your issue around returned payments to our attention. We are in the process of getting a log in for this site but don’t want to wait to resolve your issue...

1.0
#1028627
On 3/15/17, I called concerned about a broken tree branch hanging from the power lines in my yard. A technician knocked on my door dressed in a hoodie. He had no identifiers showing so I didn't know who he was. I opened the door, said yes ? He responded, 'you call...
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#1021399

Pseg WorryFree Repair Service Review

PSEG
#879167
Save your money don't buy a worry free contract. The Repairmen don't show up and customer service doesn't care.
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PSEG Electric Service Review

PSEG
#712276
1.0
The worst customer service ever.. So rude like I'm bothering them for asking a question..
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Ok, received a hard copy in early Dec 2016 that my Worry Free contract had been suspended for non - payment and that it was listed prominently on my Nov 2016 billing statement... errr page 4. I have electronic alerts with them as well as an online account that I can...
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2.2
I didn't like
  • Scam
#979181
Had a service contract "WORRY FREE' on my dryer for several years. I have never used the service until today when my dryer stopped working . I call only to find out i have to wait three weeks , are they insane? We have kids we work and we need to live and change our...
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1.2
#976935
I live in Riverhead,NY. I work F/T at The Home Depot. Several years ago I was diagnosed with Rheumatoid arthritis known as RA, I have Lupus and sorgrens I am Hypothroiditis with Hashimoto diseases. This is a disability, I choose and force myself to work I have a very...
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1.5
#963058
I have had to deal with PSE&G for years. I still remember their endless stream of screw ups restoring power after Hurricane Sandy. I also remember years of grossly over estimated bills because they were to lazy to send out someone to read the meter. Recently, I rented...
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1.3
#935244
I have signed up for PSEG Worry Free many years ago. Last year I called them because my wall oven was not working as it was over heating dangerously. They sent a technician and he said they need to replace 2 parts. It took them several months until finally on December...
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1.0
I didn't like
  • Not delivering what they promissed
#934474
I had automatic payments set up on my bank account for their service and I forgot to switch them when I switched bank accounts. They sent me a shut off email on the 18th for the 19th. I called and rectified the issue and was told they would be by to reconnect my...
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My account was overdue and I called to clear the balance. I was transferred to someone in collections who advised me that the amount was due in full immediately or the electric would be shut off. I told her that I could pay 60% immediately by credit card but the...
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1.6
I didn't like
  • Way their staff treats their customers
#860903