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1.3 Based on 17 reviews
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Ok, received a hard copy in early Dec 2016 that my Worry Free contract had been suspended for non - payment and that it was listed prominently on my Nov 2016 billing statement... errr page 4. I have electronic alerts with them as well as an online account that I can see and interact with. I called BPU, who told me that PSEG would be calling me. In the meantime before that call from PSEG, I receive another notice in mail that OH! btw... worry... Read more

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Had a service contract "WORRY FREE' on my dryer for several years. I have never used the service until today when my dryer stopped working . I call only to find out i have to wait three weeks , are they insane? We have kids we work and we need to live and change our clothes . Its 20 degrees out and we are not carrying clothes to a laundramat... Do not buy into their worry free nonsense its on big mess . Their agents are not helpful and tell you... Read more

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I live in Riverhead,NY. I work F/T at The Home Depot. Several years ago I was diagnosed with Rheumatoid arthritis known as RA, I have Lupus and sorgrens I am Hypothroiditis with Hashimoto diseases. This is a disability, I choose and force myself to work I have a very bad low back. People sell all these things I can prove them. Well pseg of long island shut be off 6 days before turkey day. Lost all the food.I have an 1800.00 national grid gas... Read more

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I have had to deal with PSE&G for years. I still remember their endless stream of screw ups restoring power after Hurricane Sandy. I also remember years of grossly over estimated bills because they were to lazy to send out someone to read the meter. Recently, I rented a new apartment. They sent me a bill with no meter readings on it and a long form to fill out. I paid the unexplained bill in full via online banking. After I received no follow... Read more

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I have signed up for PSEG Worry Free many years ago. Last year I called them because my wall oven was not working as it was over heating dangerously. They sent a technician and he said they need to replace 2 parts. It took them several months until finally on December 19, 2015 they called (I asked for an email too) and said they do not have contract with my oven's manufacture, Thermador, so they cannot order it. I have to find whoever carries... Read more

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I had automatic payments set up on my bank account for their service and I forgot to switch them when I switched bank accounts. They sent me a shut off email on the 18th for the 19th. I called and rectified the issue and was told they would be by to reconnect my service by midnight. I called multiple times and was told they would be by midnight. I called at 11 and was then told that she didn't know what I was talking about but they don't ensure... Read more

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  • From mobile
  • Jul 08, 2016
  • by anonymous
  • #879167

Save your money don't buy a worry free contract. The Repairmen don't show up and customer service doesn't care.

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My account was overdue and I called to clear the balance. I was transferred to someone in collections who advised me that the amount was due in full immediately or the electric would be shut off. I told her that I could pay 60% immediately by credit card but the system couldn't accept more than that in a 30 day period. She said that she couldn't do anything because someone else "controlled" the account but that she was out for the day. The... Read more

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I tried to pay my bill today. It was the worst experience of my life. I was on hold for 2 hours, finally get someone and they tell me I have to call another number to pay then call them back. I almost started crying because now I have to wait up to another 2 hours again to give them a confirmation number. This is the worst service in the country. They are very unprofessional and rude and know you're at their mercy so it doesn't matter if... Read more

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Doesn't matter what you call them for, I have never spoken to a customer representative who was even remotely courteous! They are extremely rude and uncaring people who work for that company! They need to teach them how to speak with a person at the next staff meeting! Wish there was another option for us as far as a service provider but unfortunately we are stuck with them and at their mercy! Very unhappy customer here!!! Read more

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