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Lack of refund for defective product

Original review updated by user Mar 13, 2021
Purchased a Digitech FreqOut from them which turned out to be defective. Product was replaced and then a few months later IT failed as well. Digitech replaced it this time. Shortly thereafter it wouldn't power up at all. At that point I just wanted a refund, not another defective replacement. Digitech said "we don't do refunds but if Prymaxe would agree, they'd send me a replacement to then return to Prymaxe for a refund. Prymaxe at this point declined, stating it was now out of warranty. I would think after three equipment failures, which started within the warranty period, they'd take it back and refund me but they declined. So I'm stuck with no pedal and out $180. It seems that neither of these companies care about their customers...just the almighty dollar.

User's recommendation: Avoid Prymaxe AND Digitech.

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#2416051 Review #2416051 is a subjective opinion of poster.
  • No pros
  • Do not have good customer support
Preferred solution
Full refund

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