Original review updated by user Mar 13, 2021
Purchased a Digitech FreqOut from them which turned out to be defective. Product was replaced and then a few months later IT failed as well. Digitech replaced it this time. Shortly thereafter it wouldn't power up at all. At that point I just wanted a refund, not another defective replacement. Digitech said "we don't do refunds but if Prymaxe would agree, they'd send me a replacement to then return to Prymaxe for a refund. Prymaxe at this point declined, stating it was now out of warranty. I would think after three equipment failures, which started within the warranty period, they'd take it back and refund me but they declined. So I'm stuck with no pedal and out $180. It seems that neither of these companies care about their customers...just the almighty dollar.
User's recommendation: Avoid Prymaxe AND Digitech.