Skip to content
PRS Guitars

PRS Guitars Reviews

prsguitars.com
What is your customer experience with PRS Guitars?

PRS Guitars Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

PRS Guitars has a 3.7 star rating based on 2 customer reviews. Consumers are mostly neutral. Rating split near 50/50 positive and unfavorable. Pros noted: local shop. Cons noted: lack of follow through to provide purchased product. Reviewers value discounts, exchange, refund and cancellation policy and report low price level.

Key Takeaways for Future Customers

  • Check PRS Guitars reviews and ask about delivery timelines before purchase.
  • Confirm exchange and refund policy and available discounts up front.

Negative Feedback / Risk Areas

  • Distributor product delivery issues and lack of follow through on promised items.
  • Customer complaints around fulfillment and unclear responsibility between store and brand.

Positive Feedback

Local presence and low price level appeal to budget-minded buyers.

View full overview ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Resolved
Richard E Hze

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Replacement bridge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Recently given a PRS SE Singlecut 2009 MIK.
  • - Seeks an adjustable, intonatable bridge and correct studs.
Updated by user Mar 17, 2025

Company fixed the issue and I have been provided with apology. They sent email correspondence that gave me what I needed to resolve my question on parts.

Original review Mar 02, 2025

I was recently given a PRS SE Singlecut 2009 MIK. I want to upgrade the bridge from the original stoptail to an adjustable bridge, which I can intonate.

I am really confused about what will work and the correct studs needed. Can you help?

Preferred solution: Recommendation for a replacement bridge that will work on my guitar completed with workable studs.

View full review
Steve H Aaj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Distributor product delivery issue.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Bought PRS SE 594 from Music Depot in Greeley, CO, 3+ months ago, expected a PRS hard case with the soft case; staff blame PRS for non-delivery.

I recently, actually 3+ months ago, purchased a 594 Pauls Guitar SE from the Music Depot in Greeley CO. As a part of the purchase, I was to receive a PRS Hard case in addition to the soft case which was supplied with the guitar.

The store employees and manager continue to blame PRS for the lack of delivery. I have doubts about this story as I can literally get this elsewhere and am told there is not a problem.

What is the story? Is this true?

Pros:
  • Local
Cons:
  • Lack of follow through to provide purchases product

Preferred solution: Deliver product or service ordered

View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article