New Reviewer

I can't get the wines that I like

1.7
I have been a client for about 30yrs. Both my wife and I enjoy a glass of wine with our dinner and through the years we have found several wines that we really enjoy, but it seems that when we try to reorder certain wines they are not available anymore. How can one stay with you if, when we find something we like we can ever get that wine again? My rep is Rosanna Roa, and for the last several years she has been excellent, several times she has gotten us wines from who knows where. You also have a problem in local management, every year you have a new one. Again Rosanna is a great person and takes good care of us. I have several older wines I need to exchange, what should i do? Thank Harvey Ondriezek 305323**** User's recommendation: don't fall in love with a particular type as chances are you will not get it again.
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#3581351 Review #3581351 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Pros
  • Roasana
Cons
  • Unable to supply sertain wines
Preferred solution
Let the company propose a solution

Great wines and people

Went to a warehouse tasting event - the wines were really good and enjoyed some of the narrative of wine along with it. Nice experience, I will be ordering and hosting an event.

User's recommendation: Good experience, don't be afraid of the wines, good quality and the people are professional.

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#2334809 Review #2334809 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

Make sure you confirm everything

1.0
Purchased wine tasting a charity event from Scott. Set date, January 15, 2020 with Scott for tasting. Invited the recommended 12 guests and cheese and antipasti tray to match with wines. Scott never showed. We had a great time anyway because I have plenty of wine and cooked dinner. Contacted Scott next day and he was all apologetic but had several excuses of why he didn't show up. He did acknowledge he had set the date and time. Said he wanted to make things wright and wanted to send me a case of wines. I said was not necessary but he insisted. Scott was to be in his office the next day and was going to contact me to set up wine delivery. I have not heard from Scott. Very disappointed in service. If you use PRP make sure you confirm your event yourself I found little follow through.
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#1766819 Review #1766819 is a subjective opinion of poster.
Cons
  • Confirmation of event
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Horrible service

1.0
Had a wine tasting a week ago today and the demonstrator James Ward was very short about coming out in the rain. I suggested rescheduling but he was ok with coming out anyway. He left without running our credit cards for wine we wanted to purchase. To this day he still have not ran them. So he wrote down our information which I am not comfortable with. Today I said I would like to cancel and received the below response. Horrible service. Bring me out in the middle of a rainstorm and cancel the order. Very classy. Thanks for wasting my time. Cheers!
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#1699263 Review #1699263 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Poor customer service
New Reviewer

Worst experience

1.0