Proximus Reviews
Proximus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.0 star rating based on 2 reviews. Consumers are mostly satisfied with service quality but report inconsistent support and billing issues.
Key Takeaways for Future Customers
- Expect quality mobile service and reasonable price levels when reading Proximus reviews.
- Watch billing and subscription terms and confirm installation dates in writing.
Negative Feedback / Risk Areas
- Recurring Proximus customer complaints include poor customer service and missed technician appointments.
- Billing discrepancies and slow reconnects after payment are reported.
Positive Feedback
Reviewers praise discounts, special offers, the website, and overall mobile service quality.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.0 star rating based on 2 reviews. Consumers are mostly satisfied with service quality but report inconsistent support and billing issues.
Key Takeaways for Future Customers
- Expect quality mobile service and reasonable price levels when reading Proximus reviews.
- Watch billing and subscription terms and confirm installation dates in writing.
Negative Feedback / Risk Areas
- Recurring Proximus customer complaints include poor customer service and missed technician appointments.
- Billing discrepancies and slow reconnects after payment are reported.
Positive Feedback
Reviewers praise discounts, special offers, the website, and overall mobile service quality.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Over mobil contract
- - Customer has a 2-year mobile contract ending soon and will not renew.
- - They want to keep their number for use with Proximus as a reload system.
Beste,
Ik ben Davodisn Masis,
Leliestraat 35, 9000 Gent,
048778****,
20.09.1976,
Rr.760920****57,
Ik ben klant van jullie en ik heb een 2-jarig mobiel contract. Mijn contract gaat binnenkort eindigen. En ik zou graag niet meer verlengen mijn contract. Ik zou graag mijn nummer behouden als herlaadsysteem bij Proximus.
Preferred solution: I just want end of my mobil contract not mor have abonoment to proximus mobil.bout i want keep my proximus number in hrladen sistem.
Reconnect internet services
The Internet was disconnected after late payment. Now everything is paid, please reconnect. Peter Jančura - 62271****.
Cerrik, Elbasan
Cancel the contract
- - Requesting cancellation of Proximus contract.
- - Client name Xhensila Ruci, client number 3106****.
- - Currently in Albania and wants cancellation ASAP.
Hello, I want to cancel the contract that I have with the proximus because I will not live anymore in Belgium. For the moment I am in Albania thats why I am texting.
My client number is 3106****.
Xhensila Ruci. Please cancel as soon as you can .
Thank you!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHuge bil
I want to know why I was being charged of 142 in the month of November 2023, While my bills on the previous months has been deducted from my account on time
Preferred solution: clarification and refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dendermonde, Flemish Region
Resolved: Installation
- - Proximus package started Nov 9, 2023; home internet not installed by Nov 15.
- - Missed visits; only one line got 1 TB access; hotspot unstable.
Company fixed the issue and I have been provided with apology. Actually we waited for the installation
However, the experience we've had has been quite distressing, and unfortunately, we did not receive the expected service. We were informed that the home internet would be connected on November 15, 2023, but no technician arrived.
Sincebwe terminated our previous internet subscription, this left us without internet at home. We only used Proximus' monthly 10GB data, which was quickly exhausted.
Upon encountering this issue, we contacted Proximus customer service multiple times and requested to allocate a monthly 1 terabyte internet to one of our mobile subscriptions. However, this request was not extended to our other mobile lines, and only one of our lines received the corrected access.
Due to the technician's absence, we were compelled to use this mobile line as a hotspot at home, but the connection was unstable.
Despite the appointments scheduled by Proximus on November 22, 2023, and subsequent dates, the technician did not arrive. This has been immensely disappointing and has increased our inconvenience.
Refusing the proposed appointment for November 29, 2023, as no explanation was provided for the previous missed appointments, we do not wish to undergo this experience again.
In light of these issues, we are deeply disappointed and have experienced significant inconvenience.
- Quality mobile service
- Low quality of customer service
Preferred solution: Apology
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