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the provizsport.intelligentreturns.net portal will not accept my order number

greetings- i purchased a Reflect360 jacket, size XL, order number 439000****05 upon receiving the jacket, i found it to be too large, sent it back for an exchange for a size L i just received the size L jacket, but , unfortunately, find it to be too small. i want to return this jacket for a refund, but the return portal will not accept my order number i would greatly your assistance in returning this jacket. i look forward to hearing from you in this regard. my home telephone number (landline, does not accept texts) is +1 585. 235.9008 thank you.
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