Leisa M Hoz

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Verified Reviewer
| map-marker Guhla, Haryana

Issues can't log into my account with concentrator

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I can't log into my account i need help with this can you help with this I have tried several times and I got no response
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Cons:
  • Do help you

Preferred solution: Help logging into my account

Dewight Uaw
map-marker Saint Louis, Missouri

On a long weekend I contacted the local provider Plus in Sikeston Missouri 63801 and I tried to get them to replace my machine so I would be okay this weekend and they said let me get email my boss an

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The guy at the Sikeston office said I'll get back to you and didn't before 5:00 and so now I have no box to use this weekend knowing that I quit breathing 100 times a night
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User's recommendation: use the online Provider Plus don't waste your time with Sikeston Provider Plus

Anonymous
map-marker Maryland Heights, Missouri

RUN...RUN...RUN In the opposite direction. Billing Department is "out of country".

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They removed money from my bank account without my knowledge, when it was their error with the secondary insurance company. I have filed a second BBB complaint because when I went to order Oxygen Supplies I was told my account was locked. This has been a battle for 5 months. Please save yourself immense frustration.
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User's recommendation: Apria

Kimberly Renee N

No equipment since January, haven’t been able to use bipap since January but still getting bills fir not using bipap and for the faulty tube and wrong size mask

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Updated by user Aug 10, 2022

Got a $1200 bill

Updated by user Aug 10, 2022

It sux, no bipap fir 7 months now after heart surgery

Original review Aug 10, 2022
Poor service, very rude, received cracked tubing and wrong size mask, called for replacement, charged me for faulty equipment and replacement which was never sent, i will b returning my bipap at my local provider plus company which i have already talked to, i can get better service with one of my 3 other local places
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Loss:
$80

Preferred solution: Let the company propose a solution

User's recommendation: No way i will recommend

Anonymous
map-marker Saint Louis, Missouri

Never rec'd follow up calls

I went in over a month ago to try and get something for my sister. Anthony was working on it and would call me. Two weeks ago I called to check, and Jeff said I would have to talk to Anthony which then text back to Jeff to tell him he was having trouble with the codes and would call me. I called today and still not resolved so I told them to cancel the order if it was placed NO STARS
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Anonymous
map-marker Granite City, Illinois

They are a scam.

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They were charging me $148.00 for my cpap supplies every six months. Guess what half price for the exact same equipment on Amazon. Also $81.00 on for all of it on Resmed website both Resmed and Amazon take your FSA and HSA. You will have to do your own research to find out the model numbers of the equipment you need I asked Provider plus wont give you that information. Drop them now.
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Greg M Xzm
map-marker Gravois, Missouri

Hospital bed .. Hoyer lift

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Provider plus did not work with me for a bed and Hoyer lift that I already paid a month of and wanted to extend into long term care for my 93 yr old mother who is bed ridden and a ambutee. They denied her because of monetary concerns through Medicare.
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Cons:
  • Did not work with customer
Reason of review:
Order processing issue
Anonymous
map-marker Lenexa, Kansas

Want my bill zeroed out

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I have never received any goods or services from Provider Plus since a wheelchair was delivered to me in the hospital on June 28, 2017. I have been billed for anti tippers rear right and left and wheelchair LW Desk arm monthly since June 29, 2017. The bill shows service dates in June, July, August, September, October, November and December for $183.40. I have written to the company about this error to no avail. PLEASE RESOLVE THIS MATTER!!!! monthly billing for goods or services not received is illegal and requires your attention. This requires your immediate attention. I will contact the Insurance Commissioner if necessary to resolve this matter. Monica Sloan
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Loss:
$183
Reason of review:
Problems with payment

Preferred solution: Price reduction

Anonymous
map-marker Granite City, Illinois

Provider Plus Appointment Review from Granite City, Illinois

Had appointment a provider plus. Have been waiting for 25 min. Started having problem with my Chrohn's Disease. Asked to use the restroom. I was told they did not have one. I had to leave immediately. I soiled myself. How can you run a public business. Without a facility.
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Reason of review:
Poor customer service
2 comments
Guest

I have needed supplies no card in mail or when you call I get transfered 3 times still don't have supplies

Guest

I received a post card in the mail saying it was time for a new CPAP mask. I called EVERY number on the card and went into voice mail.

Left a message no call back. Very poor customer service.

By the way I still need a new mask. Now what?

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Anonymous
map-marker Saint Louis, Missouri

HIDE THE BALL BILLING MEANS YOU'LL OWE PLENTY AT THE END

On December 31, 2010, I ordered power-assisted wheels for our minor son's wheelchair through Provider Plus. The wheels are called E-Motion wheels made by Frank Mobility and only available through a distributor. The representative from Provider Plus, Luke Moore, told me the cost was about $5,000. On March 3, 2011, the wheels were delivered without any mention of a balance and no invoice was given to me. From a previous order with this company for a wheelchair, I know that Provider Plus required full payment upon delivery. As I had insurance with UHC, I assumed everything was taken care of since I already met the insurance deductible for that year. I never received a cost estimate for the wheels or an itemized invoice prior to or at the time of delivery. Then, on May 4, 2011, two months after delivery of the wheels, I received an invoice showing nothing more than a balance due of $7,791.50. This invoice failed to show the total amount for the wheels or the amount paid by my insurer, UHC. I spoke with the billing department at Provider Plus on numerous occasions after that and despite numerous requests to the company to get a copy of the original invoice submitted to my insurance company, I did not receive one from Provider Plus until 6/6/11, after I had UHC try to intervene on my behalf. This invoice revealed that a bill was submitted to UHC for $11,236.40 (more than twice the amount that the rep, Luke Moore, told me that they would cost and twice the amount these wheels could be purchased from other distributors at that time--for example Allegromedical had them for $6,118.39; Live Well Medical Supplies price was $5,686.50 with free shipping and Frank Mobility suggested retail list price was $7,675.00). This invoice further showed that UHC took an adjustment of $2,131.05 from the total and paid Provider Plus $1,313.85 on April 7, 2011, leaving a balance of $7791.50. During one of my conversations with Denee in billing with Provider Plus, she told me that she had accidently double-billed me for the wheels--- that is she submitted the amount twice. I explained to her that these two wheels are part of 1 unit which is made up of two battery-powered wheels, a remote control unit and a charger. The remote is synchronized to the two wheels and a consumer cannot just order or replace one wheel and have the system work. She then called back and told me she should have billed me for $3,895.75, half of the original balance of $7,791.50. She also told me that UHC allowed $2604.00 per tire for a total of $5208.00. Again, this made no sense to me as what was the charge for the remote or battery charger that were part of the unit and each tire was/is not sold separately! After I personally spoke with the owner, I was told on 6/13/11 that a "courtesy discount" of $1,094.15 would be applied to the balance of $3,894.15 (again new numbers). Out of these bizarre calculations, I determined that UHC approved $2604.00 for the E-motion unit, which retails around 5-6K; UHC paid $1,313.85, leaving a balance of $1290.15. I immediately paid $1290.15 in June 2011. Since then, I have been advised that Provider Plus would send my bill to collections. I told them to go ahead and sue me and I'll see them in Court. Instead of filing suit, Provider Plus filed a bad debt on my credit report and refuse to remove it. My opinion is pick another company for your medical supplies and save yourself alot of time and headaches!
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Loss:
$1510

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