This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

One of the worse companies ever!!!

Had an account with provident. Always made sure my bills were paid in full and when I moved, they refused to give me a break on the security deposit stating I don't have a full year worth of bills. I had 13 bills. All paid. They do not give a crap about anything you say. The customer service always hangs up on you. How can companies like this still be in business? Our government is soo ***
View full review
ID
#3793295 Review #3793295 is a subjective opinion of poster.
Location
Concord, Ontario
Loss
$150
Preferred solution
do not charge security deposit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible Customer Services

Provident Energy Management threatens to put a lien on your home if you don't pay your bill immediately. They are possibly the worst example of customer loyalty and service I have ever encountered. This is what they wrote Please be advised that there remains a past due balance of $159.86 on your account number 111xxx . Please make a payment immediately. Failure to do so will result in a pre-lien or a lien being issued against your property. Keep in mind owing $160 on an energy bill is minor and can happen in one billing cycle. I passionately hate this company.

User's recommendation: avoid.

View full review
ID
#3339897 Review #3339897 is a subjective opinion of poster.
Location
Toronto, Ontario
Preferred solution
Let the company propose a solution

Charged so hight

charged so high. for two months paid more than $700. so frustrated. even took so long too reach out on call.
View full review
ID
#3099264 Review #3099264 is a subjective opinion of poster.
Location
Ashburn, Virginia

Over priced crooks!

There are more fees and *** charges on my bill than there are actual usage charges! These guys are complete crooks how are they still in business?!?!?!

User's recommendation: Stay away!

View full review
ID
#2913854 Review #2913854 is a subjective opinion of poster.
Location
Vaughan, Ontario

Stealing money

This company will not return your deposit unless you ask for it. This is considered fraud. Why have regulators not stepped in? Also this company makes it unbelievably difficult to cancel the service. They will claim they didn't receive a lawyer's letter even when the lawyer received confirmation. This company must be investigated. Their fees are ridiculously high and do not reflect in any way whatsoever accurate usage. It is *always* on the extremely high side. Fees are high. It is a massive battle to try to cancel your service. Everyone should avoid condos using this company. They are criminal!!!! The customer service acts stupid as that is the policy in the hopes that the customer gets so fed up and quits asking for their owed money. This company is 100% a scam. If you ask an agent to speak to a supervisor they are trained to say there is no supervisor. This is a huge red flag. Give me a break. And you cannot cancel your service without a lawyer's letter of cancellation. Too bad they deny receiving that everytime. CROOKS!

User's recommendation: AVOID ANY BUSINESS WITH THESE CRIMINALS.

View full review
ID
#2370455 Review #2370455 is a subjective opinion of poster.
Location
Toronto, Ontario

Pricing

They charged me $200 for energy charges on a small apartment that I have not occupied for 2 months.

User's recommendation: Do not use this company.

View full review
ID
#2139786 Review #2139786 is a subjective opinion of poster.
Location
Mississauga, Ontario

Never buy condo or property where provident serves

I sold my condo and was happy that i didn't have to deal with provident any more. Bought a new condo in other area and found out that the provident serves that building too. For two months now I'm having trouble getting service registered to my name. Never had that issue with any other company in Canada
View full review
ID
#1737279 Review #1737279 is a subjective opinion of poster.
Location
Stoney Creek, Ontario
New Reviewer

Horrible Customer Service

This is my first time dealing with hydro. Every time I had called into provident energy management customer service, the reps always have a sarcastic tone when they speak. Making the customer feel stupid for asking questions. Things that may be common sense to them aren't to many other people. So, if a customer is asking questions, I'd suggest your reps do not respond as if its common sense just cause it is to them. You chose to be employed with a job like this so act right and treat/respond to people with kindness and patience, otherwise get the *** out. This makes me feel uncomfortable calling in for future concerns smh.
View full review
ID
#1505652 Review #1505652 is a subjective opinion of poster.
Location
Toronto, Ontario
Service
Provident Energy Management Customer Care
Reason of review
Poor customer service

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article