Shadiamond Hdg
map-marker Jersey City, New Jersey

Ghetto, GED caliber phone customer service

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It is very unfortunate to write because visiting the branches is a fine customer experience. My family has been customers of this bank over the years.

At the brick and mortar locations, I have zero complaints. It is an above acceptable customer experience. However, the quality of the phone service is reprehensible. Rude, inarticulate representatives who feel put upon to do their job.

I would like to be able to speak with the people with whom I have a financial relationship, in a business speaking register. Not with these folks. They are incapable or unwilling to speak in a dialog tone appropriate for financial matters. High school drop attitude and ghetto presentation.

Reflects badly on the banking institution. 'nuff said.

View full review
Pros:
  • In branch customer service
Cons:
  • Undignified ghetto phone customer service speaking style
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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