Provident Bank Of New Jersey
Provident Bank Of New Jersey Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Provident Bank Of New Jersey has a 1.0 star rating from 1 review; consumers are mostly dissatisfied according to Provident Bank Of New Jersey reviews.
Positive Feedback
Branch and brick and mortar customer service is described as above acceptable and satisfactory for in‑person banking.
Negative Feedback / Risk Areas
- Repeated Provident Bank Of New Jersey customer complaints focus on rude, inarticulate phone customer service.
- Phone representatives’ tone and communication were called unprofessional and unsuitable for financial matters.
Key Takeaways for Future Customers
- Expect good in‑branch service but prepare for potential issues with phone support.
- Consider visiting a branch for complex or sensitive transactions instead of relying on phone assistance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Provident Bank Of New Jersey has a 1.0 star rating from 1 review; consumers are mostly dissatisfied according to Provident Bank Of New Jersey reviews.
Positive Feedback
Branch and brick and mortar customer service is described as above acceptable and satisfactory for in‑person banking.
Negative Feedback / Risk Areas
- Repeated Provident Bank Of New Jersey customer complaints focus on rude, inarticulate phone customer service.
- Phone representatives’ tone and communication were called unprofessional and unsuitable for financial matters.
Key Takeaways for Future Customers
- Expect good in‑branch service but prepare for potential issues with phone support.
- Consider visiting a branch for complex or sensitive transactions instead of relying on phone assistance.
Jersey City, New Jersey
Ghetto, GED caliber phone customer service
- - Branch locations provide a good customer experience; I want to speak with relationship staff.
- - Phone service is poor; staff are rude, inarticulate.
It is very unfortunate to write because visiting the branches is a fine customer experience. My family has been customers of this bank over the years.
At the brick and mortar locations, I have zero complaints. It is an above acceptable customer experience. However, the quality of the phone service is reprehensible. Rude, inarticulate representatives who feel put upon to do their job.
I would like to be able to speak with the people with whom I have a financial relationship, in a business speaking register. Not with these folks. They are incapable or unwilling to speak in a dialog tone appropriate for financial matters. High school drop attitude and ghetto presentation.
Reflects badly on the banking institution. 'nuff said.
- In branch customer service
- Undignified ghetto phone customer service speaking style
Preferred solution: Let the company propose a solution
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