New Reviewer

Bad owner customer relations

****BEWARE****BEWARE****BEWARE**** Ok its been a minute since I have had to share an unfair justice. I moved to Texas and needed a washer and dryer, seen an advertisement for a "matching set" blue my favorite color and a front loader which makes it easy to use when your disabled. I bought the set for about $950 and paid it off within their 90 days because if you take the payment plan will cost you double for used not new appliances. Ok so the original complaint was the washer was sounding like a plane and they needed to send a repairman out who picked the washer and they kept it for almost two weeks, when they returned my washer the drum they installed the rubber that was in front was stuck behind the drum now and on top of that the washer is now leaking all over my floor. Called Protex again and again they had to take the washer again claiming they ran it twice and no leaks, brought it back and again its leaking and I asked the repairman so its fixed now and he had the nerve to be rude and say he didnt have time to sit here and wait for it to le if I called him again they were just going to replace the washer, But get this not with another blue one just one that works. Uh I bought a matching set and thats what I want and then here comes the rude owner Latasha offering $100 for the insurance back and I can call someone or take a mix match and claims she takes pride in her business I dont think so because treating people in this manner and basically stealing your money and sorry to say maybe her repair personnel need more training and I actually support Black owned businesses but I will not be going back here and hope my story helps the next person BEWARE Here's an update from protex owner Latasha who is calling me a racist because I stated I support black-owned businesses so she's calling me a racist when I am a African-American woman myself mixed but I'm still African-American hello are you serious racist you should not bring that word up that is not even in my vocabulary learn your business sweetie
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ID
#1515502 Review #1515502 is a subjective opinion of poster.
Location
Harker Heights, Texas
Service
Protex Appliance Repair And Sales Washer And Dryer Combination Installation
Reason of review
Bad quality

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