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Protect My Id

Protect My Id

www.experian.com
What is your customer experience with Protect My Id?

Protect My Id Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Protect My Id has a 1.3 star rating from 1 review and consumers are mostly dissatisfied; reviewers cite a medium price level and problems with account access.

Positive Feedback

Members note regular monthly email updates and long-term membership use as the only consistent benefit.

Negative Feedback / Risk Areas

  • Frequent reports of unresponsive customer service and extremely long hold times.
  • Problems with billing, recurring charges, and difficulty canceling subscriptions.
  • Login and account access issues causing service disruptions.

Key Takeaways for Future Customers

  • Check recent Protect My Id reviews and customer complaints before subscribing.
  • Be prepared to manage membership and monitor charges; refunds or subscription removal may be difficult.
  • Consider alternative credit freeze or monitoring options if service reliability is critical.
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Anonymous

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Verified Buyer
| map-marker Pathankot, Punjab Province

Login my sadofax account I'd

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 3 confidential files for company representatives

It was no fault of mine why my ID was blocked Will my ID be activated Please help login my I'd Please help me sir

User's recommendation: Please help login my sadofax account I'd

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yelrose

Protect My ID is Worthless

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Phone holds are very long with no reply by phone or email.
  • - Cannot cancel recurring membership; card charged after expiration.

Have been a member for several years. Get email update each month by text.

Fine. but when you need them, they do not answer. No reply by email either. Since Sept 8, when learned of Equifax Breach, I have called the 877-440-**** number from 9am-9pm EST each day except for Sunday.

Got the same recording even at 9:08am Busy hold for next representative. Held today for over THREE (3) HOURS!!!!!!! Kept being told by auto tell how important I was to them. I had to go on line under Experian and pay for a credit freeze since I was one of the millions that was possibly effective from breach.

I sent several emails over the past Nine day, Three today. One for each hour on hold. Requested call back. NOTHING!!!

Why have a credit service that you can not reach. Everything on there you have to set up and follow yourself. The answers to the FAQ is the same that can be searched online. Anything that has to be done, you have to call the number that you get no one to answer or email with no reply.

I understand that millions of people are effective, but to be on hold for over three hours solid with still not being able to speak to someone is ridiculous. There is no way of canceling reoccurring membership from being charged to your card. I left the card on file go with an expired date, and yet it was charged to this card again.

The only way to have a card number removed is to add another one. What are you paying for??????????????

Cons:
  • Not being able to get in contact with someone either by phone
  • Emailed support 3 times with no reply
  • Cannot reach support online nor live chat

Preferred solution: Let the company propose a solution

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