ProPlants Reviews | proplants.com @ PissedConsumer

Jan H Kgh

Dead plant

Feb 19, 2021

1.7

This was the second potted plant to be sent. First was bad but second replacement was worse. Welted leaves and rose. No insulation in box too cold to send to Michigan. Too expensive for a dead potted plant ! Was a gift for Valentines Day.

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Preferred solution: Send better plants

User's recommendation: Do not buy from them

Catherine B Kql

Disappointed delivery

May 08, 2020

1.0

I received a moss potted orchid for Mother's Day with unclear directions on how to transplant the orchid from the plastic container it came in to the small vase ;provided. Not sure if I take it out and plant it directly in the vase(do I add moss, soil, etc) I called proplants and reached someone in India that had no idea how to help me and I could barely understand him The box arrived on its side and was clearly marked with bold arrows that it was to remain upright People pay good money for these plants and it definitely leaves a bad review of your products Not what was represented to my daughter when she placed the order

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Loss:

$50

Preferred solution: Full refund

User's recommendation: don't waste your money

Olga F Tpo

Dissatisfied

May 01, 2020

1.2

My spouse sent me a potted 8 stem flower lily for Mother's Day, it arrived today, May 1st and 3 of the flowers are broken by the top of the stem. Three of the other flowers are burned at the tips and ripped on the edges. Only one bamboo stick to hold up one stem. Should have been secured better for transport since stem on these babies are 30 inches long. order # E539****

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Preferred solution: Replacement with a healthy plant

User's recommendation: Buyer beware!

June W Yio

I received a plant potted rose that was dead

Mar 24, 2020

5.0

I called and talked with an outstanding young lady that took outstanding customer service. I received the new plant today as she told me and its beautiful and fresh. Please thank the young lady for her outstanding service. June Worrell

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Pros:

Replacement plant
Customer service
Young lady i talked with took care ofthe problem right away

Cons:

Poor quality
I waited 25 mintues on the telephone to speak to someone
Dying plant

Preferred solution: Deliver product or service ordered

Anonymous

Guest-1944289

Hornell, New York

Problem with a plant I received

May 23, 2020

I have been in contact with ProPlants and the matter has been taken care of to my satisfaction. Thank you.

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Kyrell Ueb

Complaint

Nov 06, 2019

Your phone numbers are invalid. The flowers were shipped upside down

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Loss:

$50

Cons:

Poor quality

Reason of review:

Problem with delivery

Preferred solution: Full refund

PO G

Moyock, North Carolina

Needed info for a plant received as a gift

Sep 20, 2019

2.0

Opened a chat with "Ellen" and explained situation. Then received a request for credit card info to charge me $1 to join their info site. Yes, only $1. but WHY??? Just tell me what's wrong with the plant I received as a gift, followed the instructions and nothing has happened with it since 2/14/19. What is wrong. I have a fairly green thumb and am successful with other plants. Why not this sweetheart hoya??

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Reason of review:

Problems with payment

Mary F Ndw

No message and leaning plant

May 14, 2019

1.9

ProPlants - No message and leaning plant

Received Calla Lillies for Mothers Day. Card had no message or who it was from. Plant leaned to one side. Contacted Customer Service giving info. Difficult to understand woman, repeated info, and was hung up on twice.

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Reason of review:

Bad quality

Judy S Hhh

My plant is almost dead.

Sep 18, 2019

I received my plant almost dead. I tried to revive it but this morning it was worse. Judy Sanchez 450 Avenida de Socios #4 Nipomo, calif. 93444 E mail.....nipomojudy@***.com

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Loss:

$50

Pros:

Customer service

Cons:

Dying plant

Reason of review:

Damaged or defective

Preferred solution: Full refund

Anonymous

Guest-1565207

Hamlin, Texas

My bad review was just like all the other unhappy customers!

Jun 21, 2019

1.0

Opened gift card first! Just said Happy Birthday Barb! Have a Wonderful Day! Who sent me this plant? Looked all through the box and packaging, nothing! I did get a care card for the plant. No specific name, just green plant collection. O.K. There was a blue foil envelope included in the box "more surprises inside". It was an enamel pin in the like of palm leaves. I did not like the sentiment written on the pin holder. PALMS in the air ...like you just don't care. Is it just me or would others agree with me. The condition of the plant looked good. No complaints. I did call the ProPlants company to see if they could tell me who sent the plant. Like some other reviewers I COULD NOT UNDERSTAND THE FOREIGN SPEAKING PERSON ON THE LINE. They couldn't tell me because of PRIVACY REASONS. I am the recipient, what the heck! I am going to the BBB and write a complaint about these people and also tell whomever sent it to me to not use them again!

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Tessa B Ggd

Horrible depressing experience

May 25, 2019

1.3

I received tulip bulbs from my husband and children for mother’s day! Immediately upon opening them I noticed there was no senders message or care instructions let alone any information regarding what the plan was since it was still a bulb. With Mother’s Day coming up I assumed who they were from had to do research on proper care instructions as there is none on the entire website for this plant immediately upon them sprouting they were yellow and not green I’ve tried everything to turn the situation around but has ended up being very sad situation. I would not recommend this company to anybody that cares about the person they’re sending the flowers to !!!!!!!!

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kaye c Hjh

Customer service

May 18, 2019

1.7

My daughter placed and order for a mother's day gift for me. it was scheduled for delivery 5/4/19 and changed to and changed to 5/6/19, The plants arrived in poor condition and and not improving with proper care. I called customer service and was told that order # 671548****08-1 was not in the system. Really--- no delivers to my zip code and the ordering name and number not in system..

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Reason of review:

Damaged or defective

Preferred solution: Full refund

Sitara Kad

Damaged orchid

May 17, 2019

1.0

Orchid broken, could hardly understand all six of the people I talked to over a 40 minute period with 2 calls and my internet search for another #. I was told a new orchid will be delivered on 5/21.

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Reason of review:

Poor customer service

Preferred solution: Deliver product or service ordered

Laura S Bfx

Punishment not a gift

Apr 19, 2019

1.0

I got this plant as a gift. I consider it a punishment not a gift. The plant arrived with very scratched and broken leaves. That was OK because the flower was still pretty. The problem was it didn’t come properly potted. When I called customer service, despite the fact that I was patient and polite they did not help me. They kept pretending they couldn’t pull up my order number. As of this complaint, I have been transferred to five different people. I plan on writing negative reviews until I get a positive outcome. At this point, most people would have given up but these guys really deserve to go out of business.

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Loss:

$25

Reason of review:

Poor customer service

Jisel Ywh

Did not receive mother’s day plants when promised

May 13, 2019

1.0

Updated by user May 13, 2019

My mother did not receive her mother’s day flowers at all but the rep kept saying they would be delivered the day after whatsthe use

Original review May 13, 2019

Did not receive mother’s day flower before motherday

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Reason of review:

Order processing issue

Anonymous

Guest-1548628

Incomplete Order; Customer Service Abysmal

Jun 02, 2019

We received a beautiful orchid as a Mother's Day gift. BUT, the plant had no care instructions and nothing in which to put the plant into other than a vase. We contacted "we care", and they had no record of our order, by number, recipient, sender, or address of either. Finally, they indicated they would send us a replacement if we gave them all the info they needed to send. We did that immediately, and all went dark after that - no further responses to our emails requesting updates or progress and, obviously, not replacement plant. We would never, never do business with these people again.

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About

Related Companies

FTD Companies, ProFlowers, Sharis Berries, FTD, Personal Creations

Summary

ProPlants is a florist company which promises fresh flowers for little money. The ProFlowers brand was presented in 1998 and since that time it has been developed until ProPlants was born. ProPlants is one of the ProFlowers brands. The company offers a dozen of roses for less than $30. Customers have an option to make online orders. The range of flowers offered by ProPlants is pretty wide. The flowers vary from orchids and bonsai to flowering plants. ProPlants gives extensive information about how to care about flowers or bonsai. The company is headquartered in San Diego, California.

ProPlants is ranked 29 out of 234 in Flowers / Florist category

Area Served

USA

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ProPlants

ProPlants Overview

Media from reviews

Dead plant

Disappointed delivery

Dissatisfied

I received a plant potted rose that was dead

Problem with a plant I received

Complaint

Needed info for a plant received as a gift

No message and leaning plant

My plant is almost dead.

My bad review was just like all the other unhappy customers!

Horrible depressing experience

Customer service

Damaged orchid

Punishment not a gift

Did not receive mother’s day plants when promised

Incomplete Order; Customer Service Abysmal

About

Brands Related to ProPlants

ProFlowers

Sharis Berries

FTD

Personal Creations

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From You Flowers

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