by TellingButterflyFish #14968731.0
We found a house we were going to rent. called to verify cancellation policy in the event of a hurricane.
Booked over the phone for an agreed deposit (which was on the site) of 996.00, total booking of 3300. hung up, and about 30 minutes later got a call that they changed the rate to 6300.00, and charged our card for 2240.00... WITHOUT OUR APPROVAL!!!
we obviously cancelled. however they WILL charge you more than you agreed upon and feel like we have been baited and our card info is now out there.
HomeAway - CSA travel insurance
by TwinPika #1460478
When I booked my reservation, this company offered me insurance and I was told if my job ended before my reservation, I would receive up to $600.00 reimbursement, THEY LIED!! They now tell me that I had to cancel within 24 hours of booking said reservation!!
I just want people to know, it is a rip-off!!!!
HomeAway - Told 1st choice was already reserved, when i reserved 2nd i was charged for both
by AspiringWasp666 #14900461.0
On Feb 10, I submitted payment information to reserve a home. A page popped up that the home was already reserved and I needed to chose a different one.
I did. My credit card was charged for both. When I called Vrbo they said they sent the confirmation for the 1st reservation to the wrong email address and as the owner of the 2nd property had a "no cancellation" policy" I had to get the refund from her. The property owner said since the error was on Vrbo's website the refund had to come from them.
Neither VRBO or the homeowner has refunded my money. The reservation number I am trying to get refunded is MOZ5DR property #1102014
by LoudWallaby #1404296
Dreadful customer service reflects either culture of incomplete or a barely legal operation Information is misleading or factually incorrect, and 2/3 telephone conversationsi are unhelpful or rude. In comparison with other Uk holday letting agents and Owners Direct they r...
by PissedConsumer1471129 #1471129
two weeks ago I search for a one week summer rental in fenwick island, Delaware. I called the number representing the owner, and got VRBO. I booked the rental through them. the original rental was for $3500 for the week. for the 15 minute conversation, they billed me an...
by PissedConsumer1396978 #1396978
No indication of additional booking fees through Homeaway, after paying booking fees of affiliated website which were included in total at check out. Random charge of $36 days after checkout was complete for booking fee from Homeaway. How many booking fees does a custom...
by rehmer65 #14686321.0
FlipKey Home# 10049728 Attached is a screen shot, taken on Saturday 2/09/19, of the Detail Quote for staying 56 nights ( 1/4/20 – 2/29/20) Detailed Quote Amounts:Rate for 56 nights$1,968.00Cleaning Fee 189.55Damage Waiver 86.78Tax 226.32FlipKey Booking Fee 322.38 Total $2...
by CarefreeCanary827 #13886671.0
DON'T EVER USE THIS SCAM OUTFIT. Made reservation via HomeAway (HA) 5 weeks before planned arrival in Valencia, Spain. Received confirmation emails from HA and from betapartments (ba) (local apartment agent)...BUT, there was confusing info re address of apt (3 diff...