Manufacturer: Pronto Insurance Category: Claims Clear all filters (18 of 18 reviews match)
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It took a week before their adjuster looked at my vehicle, then it took 4 days before they gave me the green light to take to a auto shop. They did not want to rent out a car for me because they were still investigating?? (Don't know what kind of investigation)....
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Anonymous
gg1

I recently had a situation with one of their "insured" drivers ..what was the name of the adjuster if it's OK to ask

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Pronto Insurance Auto Claim
#1042748
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This is the most unprofessional company I've ever had to deal with in my life one of their insured ran over my vehicle I have been without a vehicle for 3 months.I have tried to contact the claims adjuster and I have left 50 messages on her voicemail requesting a...
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Pronto Insurance Auto Claim
#1040088
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This is the most unprofessional company I've ever had to deal with in my life one of their insured ran over my vehicle I have been without a vehicle for 13 days. I have tried to contact the claims adjuster and I have left 22 messages on her voicemail requesting a call...
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1.0
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Pronto Insurance Auto Claim
#1037627
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Pronto Insurance Auto Claim Review

#1039534
1.0
Please DO NOT EVEN get this insurance. They are the WORST company. I don't even have this insurance but I got hit by someone who has this insurance company; and it was the worst experience ever. They do not want to accept fault for the accident even though on the police report it shows their client is at fault!
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Pronto Insurance Auto Claim Review

#1034614
1.0
Terrible! I don't even believe they are a legitimate company. Good luck if you're hit by someone insured through these clowns. You'll waste a week of your time and end up having to go through your own insurance company. Let your own insurance company subrogate the cost, then report them to the state.
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Pronto Insurance Auto Claim Review

#998048
1.6
Pronto, is not pronto that's for sure. Still waiting on my claim. It's been 3 weeks. I got a hold of my person then the estimator. They both lied! Now waiting for another department to take over. My sister had an accident with other insurance company and within a few days it was taking care of. These people dont even respond to text or emails. After my policy is up, switching companies.
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Bad and very rude experience with this company claim adjusters are rude and hang phone on you, i will never use this insurance and will never recommend to any one. I was ask to get estimates on the claim, i submitted them then they took it upon themselve to send...
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1.0
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Pronto Insurance Auto Claim
I didn't like
  • Unprofessional
  • Bad customer service
#1002075
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Common sense has left the building and taking pride in learning or having knowledge about the job one has taken is an uncommon practice now. Bottom line: avoid Pronto Insurance. I think I get the "pronto" now, pronto at putting the cart before the horse and calling it...
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1.0
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Pronto Insurance Auto Claim
#992586
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My son was on his way back to his training in AF up in Montana and he hit black ice and he flipped his car.Car was totaled and now they say they wont pay out because he has a different address than mine even though he's in training only not actually living up there....
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1.0
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Pronto Insurance Auto Claim
#987321
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I had the same issue with them went through the same exact thing and until this day never was able to talk to the adjuster.I wish I had read this before I claim the accident through them instead of using my own insurance even though it was their customer's fault. I...
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Anonymous
Anonymous

You ALWAYS file an insurance claim with your own company. It's common sense. You know your insurance company, you don't know how the other company is going to handle things...

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Pronto Insurance Auto Claim
#981714
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there are not enough dirty words for me to even remotely describe the distane that I have for the pronto insurance scam......should you or anyone that you may know have the unfortunate reason to deal with "the not pronto" insurance artists I recommend that you "lawyer...
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Pronto Insurance Auto Claim
#917371
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Pronto Insurance - FULL COVERAGE = 0 Coverage
Paid nearly $100 per month for FULL COVERAGE insurance. They had no issue collecting my monthly premiums. Even during the time I been waiting for vehicle to be repaired, they continued to take my monthly premiums while stalling on repair. They had me file claim for...
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Pronto Insurance Auto Claim
#892616
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Ive been at it with pronto for over a month on a claim i filled againts one of their insurer's.First of all the person driving was not even under the policy of the vehicle. Than they call me, get my statement and tell me yes the other driver was at fault but we wont...
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1.0
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Pronto Insurance Auto Claim
#891756
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