Luis T Fzs

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Fraud company, I pay for a service they quoted and they didn't do it and not refund yet

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We made a prepayment of the 50% of a quoted service from Promasafety, for the safety inspections with a customer of us (end-user) but they never fulfilled the service, be requested the refund of the payment made but so far they havent done it and now they don't answered the phones to us neither emails. So far, no one in the company has contacted us to find a solution for the refund of the payment done. We made the payment since November 2019 and until now (July 2020) and still waiting for the refund or any comments from this company about the solution to our request. Really a bad and sadly experience, we trusted in them, and we make the 50% payment as they requested to start doing the services quoted, but at the end seems is a fraud company, they don't have professionalism in the services they claim to offer and no customer service or manager to complain to ask for a solution on our problems. I sincerely dont recommend this company you will lose money and time, look for another option.
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Preferred solution: Full refund

User's recommendation: Stay away from Promasafety, look for another company or options.

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