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Prolab

Prolab

www.prolabinc.com
What is your customer experience with Prolab?

Prolab Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied. 100% of users would likely recommend Prolab to a friend or colleague. Pros: it identified the mold type. Cons: no spore counts provided; high price.

Positive Feedback

The report identified what type of mold present, which some reviewers found useful.

Negative Feedback / Risk Areas

  • Customers report Prolab customer complaints about incomplete analysis and poor customer service leading to unresolved refunds.
  • Issues include billing concerns and difficulty reaching support, and dissatisfaction with discounts and value.
  • Key Takeaways for Future Customers

  • Check Prolab reviews and refund policies before purchasing testing kits.
  • Confirm whether spore count and lab analysis are included to avoid extra charges.
  • View full overview ›

    Turn one complaint into a collective action

    PC collective complaint

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    Start Collective Complaint
    Christina M Ceq

    This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

    Verified Reviewer
    | map-marker Crateús, Ceará

    Complaint

    stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
    AI Highlights
    • Spore count wasn't provided and not all results were communicated.
    • They want me to pay again for the lab results and I can't reach them; voicemail.

    Didn't tell me all of the results that I was able to get I should have been able to get spore count and wasn't told that I could until it was too late now they want me to pay for the lab results again and I think that they should do it for free I'm trying to get a hold of them but it keeps going to voicemail

    Loss:
    $75
    Pros:
    • It did tell me what type of mold was in the house
    Cons:
    • It did not tell me how many spores were in the house

    Preferred solution: Full refund

    View full review
    Michal Zpr

    Pro-Lab home testing kits are a scam

    AI Highlights
    • Pro-lab, Inc. cashed my check and never completed the analysis; over 6 weeks of runaround.
    • BBB lists an F rating for Pro-lab, Inc.

    These guys ripped me off and have done the same to many others. They cashed my check and never completed the anlaysis of my samples.

    Then they have given me the runaround for over 6 weeks, refusing to submit a refund!

    I went to the BBB to complain and that's when I saw that they do this regularly. Take a look at Yelp or the Better Busines Bureau (where they have an F rating). When you are doing the search on either of these sites the name of the company is Pro-lab, Inc.

    Their address is 1675 N.

    Commerce Pkwy. Weston, FL 33326 Tel: (954) 384-****.

    Loss:
    $30
    View full review

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