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Projection Lamp Center is a scam!

June 2008, I ordered a lamp for my television. They charged my account right away. Order never came, kept promising next week, next week. Canceled order in October 2008 with promise of refund within 30 days. I called customer service repeatedly, no help, tried calling refunds only to get an answering machine. Refund requests online result in very understanding responses promising that due to Chapter 11 bankrupcy rules they are sending refunds out as quickly as possible. Checks are cut every 2 weeks and I should be getting one the next cut. This promise since December. Beware of this Company.
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ID
#147129 Review #147129 is a subjective opinion of poster.
Location
Medford, Oregon
Loss
$197

About

Projector Lamp Center Return Policy
Because of this, Website offer the following programs to ensure The Customer's satisfaction. Company's website is open 24/7. Projector Lamp Center's' 30-day return program means The Customer may return The Customer's purchase, excluding special orders, non-stock products and opened lamps, to Projector Lamp Center should The Client be dissatisfied with The User's purchase within thirty (30) days of receipt*** of the product. Projector Lamp Center are unable to accept returns on OEM lamps that have been opened or used. Compatible projector lamps may be returned within thirty (30) days of receipt. Special order or customized items may not be returned. Special order products include but are not limited to: screens, custom cases, lenses and other non-stock items. Custom screens are non-returnable. Defective* or D.O.A. In the case of a defective* or D.O.A. Company's Customer Service team must be notified within 30 days of The User's invoice date if there are any problems with any item(s) upon receipt***.
To read more: https://www.projectorlampcenter.com/returns.asp
Projector Lamp Center Delivery Policy
To read more: https://www.projectorlampcenter.com/Shipping_Policy_a/57.htm
Projector Lamp Center Warranty
To read more: https://www.projectorlampcenter.com/returns.asp
Projector Lamp Center Terms of Service
Company's website is open 24/7. In case of defective product, warranties on plasma displays are offered and honored by the manufacturers. Most manufacturers offer standard one-year limited warranties for parts and labor only; exchanges and returns are not permitted by such warranties. However, if a problem arises with The User's plasma display, or if the unit is defective, Projector Lamp Center will work on The Customer's behalf to coordinate a more expedient resolution of the matter with the manufacturer. Defective* or D.O.A. In the case of a defective* or D.O.A. There are a few manufacturer exceptions to this policy: Sanyo offers a 10 day DOA** policy and Toshiba and Optoma offers a 14 days of receipt*** DOA** products. Sony has a repair only policy. Toshiba provides an exchange within the first 14 days of receipt. They are eligible for factory authorized repairs only.
To read more: https://www.projectorlampcenter.com/terms.asp
Projector Lamp Center Privacy Policy
When ordering or registering, www.projectorlampcenter.com may ask The User of company services for The Client's name, e-mail address, mailing address, phone number, credit card information or other information. The Client of Projector Lamp Center may, however, visit Company's site anonymously. The Company also collect information about gift recipients so that Website can fulfill the gift purchase. The information Website collect about gift recipients is not used for marketing purposes. To personalize The Client's site experience and to allow Projector Lamp Center to deliver the type of content and product offerings in which The User of company services are most interested. To allow www.projectorlampcenter.com to better service The User in responding to The User's customer service requests. To quickly process The Customer's transactions. To administer a contest, promotion, survey or other site feature. By purchasing a product The User of company services have opted-in to receive Projector Lamp Center's' e-mail newsletter, The Company may send The Client of Projector Lamp Center periodic promotional e-mails for all of Company's brands.
To read more: https://www.projectorlampcenter.com/terms_privacy.asp
Projector Lamp Center FAQ
To read more: https://www.projectorlampcenter.com/help.asp
Summary

Projector Lamp Center started in 2003 as the first site to allow people to easily find and purchase a replacement projector lamp for their projector or TV. Projector Lamp Center is a newly-formed value-added reseller of audio and video equipment, including TV lamps, overhead/slide lamps and accessories. Projector Lamp Center features the following authorized brands JVC, Acer, IBM, Sharp, Hitachi, etc.

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