Neha S Szv

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Unauthorized debit from my account

I received the shock of my life this morning when I logged in to my net banking account. I am being charged $399 every month by for last 12 months (since August 2020) without my knowledge and consent. I may have created an account with when I was looking for online help last year but never signed up to use any costly services. I would like all my money back,
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  • Unauthorized debit from my account

Preferred solution: Full refund

User's recommendation: Please don't put your credit card information when a websites asks you one for free trial

Dallas S Lcq

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Verified Reviewer
| map-marker Rockville, Maryland

Fraudulent Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
UPDATED REVIEW** ProjectManager continues its illegal and unethical billing practices. ProjectManager (PM) billed me for over a year without my knowledge or authorization--owing us nearly $1,000. I filed a fraudulent claim with my credit card company, prompting an investigation that has confirmed Project Manager acted illegally in taking money from my bank account without my knowledge or authorization. The cc company has since taken overopening a full investigation into PMs illicit billing. I took it upon myself to highlight several inconsistencies and contradictions listed in PM's "cancellation terms" while instigating &;;;;;;;;; filing complaints of fraud against PM, with the Better Business Bureau (BBB) (who rates PM a D+ & confirms that there are numerous cases similar to my own), the Federal Trade Commission (FTC), and our States Attorney General and any other relevant regulatory authorities. Like most places offering a free trial, PM required that I enter my personal & billing information. I quickly learned that PM wasn't for me & canceled my trial that same day. I had no reason to believe that my account would remain open after I canceled it. I certainly did not expect that PM would deliberately exploit my personal information by pilfering (stealing) money from my account for over a year. After I realized that PM had charged me for over a year, I emailed them, which only yielded rude responses & pre-scripted replies refusing to issue a refund. Despite the overwhelming evidence proving I canceled, PM continued to refuse a refund. After 12+ unsuccessful email attempts to work things out with ProjectManager, I wrote my first negative review. It prompted an immediate response from PMs Customer Success Manager, Ben Holland left several voice messages and emails asking me to call back, and pleading with me to remove my review. Holland claimed that my emails were received but were buried, and only now discovered (not true). I received responses to almost every email. A few of these emails came from Holland himself. After speaking on the phone we agreed that in exchange for removing my review, Holland would refund the $900 PM owed us. I requested this agreement in writing. Instead, Holland sent the following email: As we discussed on the call, I have refunded $900 paid to us for your account in exchange for removing the negative reviewAgain, I apologize for the manner in which this was handled prior to my involvement... I asked again for confirmation of our agreement to issue a refund & also verification that they had done so. Several days pass before Holland replies: "I wanted to confirm that we have refunded $900 and this can take up to 5 business days to process. Despite the lack of evidence of a pending refund, I foolishly took Holland at his word. I confirmed that I deleted my review and forwarded him confirmation of this. Those 5 days had long come and gone and Holland continued to ignore my requests for confirmation. He eventually replied: Ive confirmed with our billing department that this has been processed on our end, so please keep an eye out for the refunded charge. Still no confirmation and no refund. After numerous emails and unanswered phone calls Holland insisted that the problem was with our credit card provider and suggested that we reach out to them as they may have more information on this. Then he emailed us shoddy, generic screenshots he attempted to pass off as proof of our refundsWe responded, Ben, that screenshot does not show that it was our account that was refunded, the merchant to whom the refund was sent, or the total amount that was refunded. We requested copies of these so-called proof of refunds. Since our agreement 2.5 months ago, PM still hasnt issued a refund or provided any evidence that they had done so. Neither Holland nor anyone else from PM has responded to my emails or calls. Consequently, we opened a formal fraud investigation where the bank concluded that the so-called confirmation or invoice screenshots Holland emailed us, were indeed fabricated. Our bank has since confirmed that a refund was never issued by PMs financial institution. We received an official letter stating that the financial institution was formally investigating PM and that ProjectManager did indeed commit fraud, illegally withdrawing money from my account. I have been EXTREMELY patient and cooperative with PM, however yet we were taken advantage of every step of the way. I strongly discourage anyone from joining PM or initiating a free trial. Do NOT trust your personal information with PM. There are hundreds of negative reviews across the web from people facing similar problems with PM(I counted well over 117 and thats only from a few sites.) For your own good, stay away from!STAY A
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